Primecasino-Logo
Zur Website

Primecasino Bewertungen 14

•
TrustScore 2 von 5

2.1

Spielkasino
Bewertung abgebenZur Website
Bewertung abgeben

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Unternehmensdetails

  1. Spielkasino
  2. Gaming-Service
  3. Online-Casino oder -Buchmacher

Vom Unternehmen geschrieben

When you’re in your prime, success comes naturally, which is why at Prime Casino we’re inspired and motivated to bring all our players an unparalleled online gaming experience that moves beyond expectations. Since 2005 we’ve given online casino players an unprecedented selection of online casino games; release more new games each month than any other site and offer an exceptional choice of promotions and features. By partnering with industry leading providers, we’re able to offer a huge selection of exciting promotions, all supported by the leading technological advancements provided by the SkillonNet platform. Our mission is to provide our customers with an unprecedented online casino experience, one that transcends the ordinary! Continue reading to learn more.

Kontaktinformationen

2.1

Mangelhaft

TrustScore 2 von 5

14 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 55 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren
Bewertet mit 1 von 5 Sternen

Very difficult to verify identity.

I have tried time and time again to verify my account so I can withdrawal and they keep saying my documents are not up to satisfactory. All I want to do is get my money out of this site and they are making it extremely difficult. I attempted to use my utility bill from my home town, yes the town they are trying to verify I live in and they say they can’t accept it because it doesn’t have a company name on it? I buy the water from the town, they are the company in this scenario. Very frustrating.

9. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Withdrawal times are ludicrous

Withdrawal times are ludicrous. Robot chat is useless. No real person is ever on the chat. CON

20. Januar 2026
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

Thanks for sharing your feedback and we’re sorry to hear your experience hasn’t been a positive one.

Withdrawal times can vary depending on the payment method used and whether standard account checks are required, but we understand how frustrating any delay can feel. Our team does process withdrawals as quickly as possible once all checks are complete.

We also appreciate your comments about live chat. While our chatbot helps with common queries, our support team is available to step in when needed, and your feedback has been noted as it helps us improve how support is accessed.

If you’re currently waiting on a withdrawal or need assistance with your account, we’d be happy to help if you contact us directly with the details.

The PrimeCasino Team

Bewertet mit 1 von 5 Sternen

After a small withdraw in this house

After a small withdraw in this house, deposit the amount that I deposit and play the game that I play always ZERO, no game bonus(free spins), payouts are ridiculous, what a big coincidence this happen after a small, really small withdraw., but like always, it's random fault.
Stay away from this house or after one withdraw, RUN away.

30. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Got a 25 p bons on account…

Got a 25 p bons on account staedthousands and still cat withdraw costhere a 25 p bonus on there no information how to play as getrid of it I've got 100 in my account and no idea how to do this 25 bonus but I know I've talked thousands and tried speaking onchat no use gambling comision I think

17. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give negative stars I would

If I could give negative stars I would. Please please do not use this casino app. If you do make sure you read and understand thoroughly the T&Cs as they will wipe your balance out if you do t understand the bonus conditions. I lost in one swipe thousands as I’m relatively new to online casinos. Went to withdraw £1050 and had a bonus of £24. Cancelled the bonus annd with no warning lost £1050 as well and there is no come back at all, the so called support team seem to think it’s funny at prime who are a sister company of Genting that this happened. When asked why no warning this would happen told it’s in the Ts and Cs which is fine but at least give a warning when cancelling bonuses that this is going to happen. Please please do your research and avoid this terrible company and all its sister sites.

3. August 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

We're sorry to hear about your experience and understand how frustrating this must have been. It’s important to clarify that this review has been posted on PrimeCasino, though the situation you described appears to have occurred on GentingCasino as you stated. While we are part of the same group, each site operates independently and may have slight variations in how features or communications are handled.

Regarding bonus cancellations: in accordance with our terms and conditions, cancelling an active bonus can result in the removal of both the bonus and any associated winnings. However, we take feedback seriously and are always working to improve how we communicate these scenarios to avoid confusion.

As we don’t have your account details, we kindly ask you to reach out to our support team so we can look into this more closely and ensure you receive the correct information for the casino in question.

The PrimeCasino Team

Bewertet mit 1 von 5 Sternen

Terrible allowing people to bet but not…

Terrible allowing people to bet but not allowing withdrawal saying its for your protection real bad scam avoid at all costs after excepting all information and to say they can do it when they want as protection

22. Juli 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

We’re sorry to hear about your frustration. We understand how upsetting it is to be able to deposit and play but not withdraw, especially when this feels unfair. Please know that any account restrictions or withdrawal reviews are carried out to meet regulatory requirements and ensure safer gambling, and these decisions are never taken lightly.

If you would like us to look into your account to explain the situation clearly, please reach out to our support team directly or update this review with your username so we can assist further. We value your feedback and would like to resolve this for you as soon as possible.

Ther PrimeCasino Team

Bewertet mit 1 von 5 Sternen

Stopped me with drawing hundreds of…

Stopped me with drawing hundreds of pound won't allow me to withdraw but still allow me to bet but say it's protecting me great thieving money to your trustpilot as people see how popular my account is can see you for the rogues you are don't even message me unless it's fixed

22. Juli 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

We’re sorry to hear about your experience. We completely understand how frustrating this must be. Please know that withdrawal restrictions are never intended to cause distress but are part of our commitment to safer gambling and regulatory requirements.

As we don’t have your account details here, we’d really like to review this further for you. Please reach out to our support team directly or update this review with your username so we can investigate and resolve this as soon as possible.

Thank you for your feedback, and we hope to restore your confidence in us.

The PrimeCasino Team

Bewertet mit 1 von 5 Sternen

i play alot of casino sites but this…

i play alot of casino sites but this has got to be one of the worse ones.
i played this morning it took forty spins to get a bonus on bonus fruits then the bonus was only £22 for £1 spins it then took me over 100 spins to get a second bonus this time was a bit better £46 again £1 spins then nothing so all in all i spent £170 to get a total of £68 bonus yet they claim rtp is around 96.8% just goes to show how rigged this site is avoid at all costs

21. Juli 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi Roy,

We regret that your recent experience has led you to question the fairness of our games. Please rest assured that fairness is at the core of what we do, and our games are regularly tested to meet strict industry standards using random number generators (RNG).

If you have any questions about how our games work or need assistance, don’t hesitate to contact our support team. We’re here to help and address any concerns.

Thank you for giving us the opportunity to improve your experience.

The PrimeCasino Team

Bewertet mit 1 von 5 Sternen

Hilarious how the response is identical…

Hilarious how the response is identical to the next person so interpersonal and caring also I did "reach out via email" and received no response there a sub set of mega casino, spin genie & prime casino they all have to odds stacked against them off great customer support yet all it is, is AI with a list of 10 response and won't go out side of that save your money people.

30. Juni 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

We’re sorry to hear about your experience and for any frustration caused. We always aim to provide genuine support and apologise if you felt otherwise. We’d really like to look into this further for you – please reach out to our support team so we can assist, or alternatively, you can update this review with your username and we’ll contact you directly to resolve your concerns as soon as possible.

The PrimeCasino Team

Bewertet mit 1 von 5 Sternen

Stay away of this company

Stay away of this company, they have a lot websites with a diferent names.
They just eat your money nothing else. I had 50 free spins and I can’t even play, because show up a error all the time. This site it’s just for eat money. BE AWARE

28. Mai 2025
Bewertung ohne vorherige Einladung
Primecasino-Logo

Antwort von Primecasino

Hi There,

We are sorry to hear about the issues you have faced.

If you still need assistance, please contact our support team on chat or send an email to support@primecasino.com with further details and we will be happy to assist you further.

Thanks for understanding,

The PrimeCasino Team

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr