Jake was so friendly and helpful. No pressure selling and we were encouraged to make our own decisions. We felt he really had our satisfaction at heart and not increased sales value. Thank you Jake y... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From the moment I placed my order, the entire team were fantastic. I placed the order far later than I should've done for the delivery date, and yet the Pravins team managed to get it to me by the... Mehr ansehen
We went shopping for our wedding rings and had the pleasure of meeting Elenya. She was so knowledgeable, friendly & professional she made our day! Was pleasantly surprised at how affordable pravins is... Mehr ansehen
We visited Pravins to view wedding bands and the service was excellent throughout. Jake explained the various options clearly and this helped greatly to fill in the gaps in our knowledge from prio... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Pravins
Vom Unternehmen geschrieben
FAMILY-OWNED INDEPENDENT JEWELLER SINCE 1969
Established in London in 1969, Pravins is a family-owned independent jeweller with over 50 years of experience. From our stores in Cardiff, Reading and Milton Keynes, and through our online store, we help customers across the UK celebrate life's most meaningful moments.
We specialise in diamond engagement rings, wedding rings, fine jewellery and bespoke jewellery, featuring carefully selected natural diamonds, lab-grown diamonds and coloured gemstones. Every piece is crafted or chosen to meet the exacting standards that have defined Pravins for more than five decades.
Known for quality, craftsmanship and personal service, our experienced team is committed to helping you choose with confidence, whether you're visiting one of our stores or shopping online.
Kontaktinformationen
2-3 Holybrook Walk, RG1 2AQ, Reading, Vereinigtes Königreich
- 029 2039 4405
- admin@pravins.co.uk
- pravins.co.uk
4.8
Hervorragend
149 Bewertungen
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Made us fell very welcome and a lovely…
Made us fell very welcome and a lovely had atmosphere. Would highly recommend
19. September 2026
Antwort von Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you felt so welcome and enjoyed the relaxed and friendly atmosphere during your visit. Your recommendation means a great deal to us and we look forward to welcoming you back to Pravins in the future.
100% 5 Star Service
I honestly can’t recommend Katie and Pravins at Milton Keynes highly enough.
I bought an engagement ring for my now-fiancée, and Katie was brilliant from start to finish. I had quite a few questions along the way, as it was obviously a huge purchase and something I really wanted to get right, and she was patient, reassuring and genuinely helpful throughout.
Katie guided me through the process of having the ring made, explained everything clearly, and helped give me the confidence to make such an important decision there. I never felt rushed or pushed - just properly looked after.
Pravins as a company were excellent too. The ring was made in time, the engraving was handled beautifully, and the whole process felt smooth and professional.
The ring itself is absolutely beautiful, and my fiancée is over the moon with it.
We’ve also since been back into the Milton Keynes store for the free cleaning service, which is a really nice addition. Katie was there again, remembered me, came over to speak to us both, and was just as lovely and helpful as she had been during the buying process.
For such an important purchase, the service really mattered, and Katie and Pravins made it feel special from beginning to end. A huge thank you to Katie and the team. I’d happily recommend them to anyone looking for an engagement ring.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Pravins
Thank you so much, Rob, for taking the time to leave such a thoughtful 5-star review and congratulations to you both on your engagement.
We’re delighted to hear Katie made such an important purchase feel relaxed and reassuring from the very beginning. She’ll be thrilled to know that her patience, knowledge and guidance gave you the confidence to make the right choice and that you felt so well looked after throughout the whole process.
It’s especially lovely to hear that when you returned to our Milton Keynes store together, Katie remembered you and was able to be part of the next chapter of your experience with Pravins too.
Most importantly, we’re so pleased your fiancée loves her ring. We’ll make sure your wonderful comments are shared with Katie and the wider team. Thank you for trusting Pravins with such a special moment, and we look forward to welcoming you both back in the future.
Brilliant service
The staff where amazing and very friendly. They went above and beyond
12. September 2026
Antwort von Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear our team made you feel so welcome and went above and beyond to make your experience a positive one. Your kind words mean a great deal to us and we’ll be sure to share them with the team. We look forward to welcoming you back to Pravins in the future.
Georgia looked after us
Georgia was very friendly and informative during our visit . Took very good care of us .
12. September 2026
Antwort von Pravins
Thank you so much Ellen, for your lovely 5-star review. We’re delighted to hear Georgia made you feel so welcome and well looked after during your visit. She’ll be so pleased to know her friendly approach and knowledge helped make your experience such a positive one.
We’ll make sure your kind words are shared with Georgia and we look forward to welcoming you back to Pravins in the future.
Kiana was great
Kiana was great, i explained what I was looking for and she immediately pulled two options for me to look at both perfect for what I was looking for.
13. September 2026
Antwort von Pravins
Thank you so much Anouska, for your lovely 5-star review. We’re delighted to hear Kiana understood exactly what you were looking for and was able to find two perfect options for you straight away.
She’ll be so pleased to know her knowledge and understanding made the experience so easy and enjoyable. We’ll make sure your kind words are shared with Kiana and we hope to welcome you back to Pravins again in the future.
Very welcoming and friendly staff.
A very good selection of fine jewellery, with very welcoming and friendly staff.
Particular thanks to Gemma, that helped us choose our final purchase in Cardiff .
28. August 2026
Antwort von Pravins
Thank you so much for your wonderful 5-star review. We’re delighted you enjoyed exploring our jewellery and received such a warm welcome from our Cardiff team. Gemma will be especially pleased to know her guidance helped you feel confident in making your final choice.
We’ll be sure to share your kind words with Gemma and the team. We hope you enjoy your new jewellery and look forward to welcoming you back to Pravins in the future.
Great friendly personable service
Great friendly personable service! Would recommend
11. September 2026
Antwort von Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you enjoyed such friendly and personal service from our team. Your recommendation means a great deal to us and we look forward to welcoming you back to Pravins in the future.
Wonderful service from Ria today at…
Wonderful service from Ria today at Milton Keynes store. Made the purchase of anniversary gift even more special
8. September 2026
Antwort von Pravins
Thank you so much Cherry, for your wonderful 5-star review. We’re delighted to hear Raya made choosing your anniversary gift at our Milton Keynes store such a special experience. She’ll be so pleased to know her service added something extra to such a meaningful purchase.
We’ll make sure your lovely comments are shared with Raya and the team. We hope the gift is treasured and congratulations on your anniversary!
Shockley bad experience
03/01/2026
Shockingly bad.
Online order placed for a surprise half eternity ring for my wife (26th wedding anniversary)
Ordered in good time for delivery to my home address.
I get notified that the ring will arrive within the expected timeframe.
I then get an email contact from Jessica at Pravins Cardiff that item will now be sent to the store instead of my home address ! I was told that I would have to wait for the ring to then be sent out from Cardiff (totally bizarre)
(I needed the ring prior to taking my wife away for an anniversary short break)
I was PROMISED by Jessica that Pravins would contact me Sat 3rd to advise as soon as the ring arrived in Cardiff. (Bear in mind this item had a delivery date for 3rd Jan to come in the mail to my property)
I received no such contact from Cardiff.
I had to chase up on Sunday and nobody on duty had any idea of previous mentioned promise of contact from Jessica to myself (very poor in store communication)
I was left with no option but make an unplanned and stressful journey to Cardiff, pay parking charges and lose time from our anniversary break to collect the ring (ruining the surprise for my wife)
In contact with Pravins I suggested some form of gesture for the failed delivery and costs incurred (Fuel, parking charges,time and general very poor treatment) in having to collect a ring that was supposed to have been delivered to my home as per Pravins online order.
Jessica appears to have no concern or regard for my poor and disgusting treatment and has no interest in restoring my trust in Pravins so I am left with no choice but to post this feedback to warn and hopefully help others to avoid the same awful experience. I have since been blanked by Pravins and Jessica has failed to escalate this matter despite my requests.
I sincerely hope that Pravins actually engage with my concern and resolve this issue through an internal investigation and complete resolution.
Update. I have posted this review due to Pravins complete lack of engagement and clear contempt for their customers.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you received such friendly and helpful service from our team. Thank you for choosing Pravins, and we look forward to welcoming you back again in the future.
The lady who served us
The lady who served us, listened actively and fully understood what we wanted. The examples of rings were pretty much well within our given budget. The lady was fully engaged and didn't try to push us or tempt us with more expensive items.
4. September 2026
Antwort von Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear our colleague took the time to really listen and understand what you were looking for, while helping you explore options that felt right for you. It’s especially lovely to know you felt comfortable and never under any pressure to spend more than you intended.
Thank you for choosing Pravins. We really appreciate your kind words and hope to welcome you back again in the future.
Stephanie was so helpful and I’m…
Stephanie was so helpful and I’m looking forward to having my ring next week to celebrate our 45th wedding anniversary.
4. September 2026
Antwort von Pravins
Thank you so much Mary, for your lovely 5-star review. We’re delighted to hear Stephanie was so helpful in choosing a ring to mark such a special milestone. She’ll be so pleased to know she played a part in your 45th wedding anniversary celebrations.
We hope you absolutely love your ring and from all of us at Pravins, congratulations to you both on 45 wonderful years together.
Service
I received fantastic service from a young lady who was so polite and patience.
3. September 2026
Antwort von Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear you received such fantastic service and were looked after with so much patience and care. We’ll be sure to pass your lovely comments on to the team. Thank you for choosing Pravins and we hope to welcome you back again in the future.
Elin was excellent
Elin was excellent - she took the time to understand exactly what I wanted and was very patient showing me the options available.
2. September 2026
Antwort von Pravins
Thank you so much, Ryan, for your wonderful 5-star review. We’re delighted to hear Elin took the time to really understand what you were looking for and patiently helped you explore the different options available.
She’ll be so pleased to know that her personal approach made such a positive impression. We’ll be sure to share your kind words with Elin and we hope to welcome you back to Pravins again in the future.
Friendly
Friendly, professional staff who bent over backwards to made us feel comfortable and help us find what we were after.
31. August 2026
Antwort von Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear our team made you feel so comfortable and took the time to help you find exactly what you were looking for. It’s lovely to know their friendly and professional approach made such a positive impression. Thank you for choosing Pravins, and we look forward to welcoming you back in the future.
Antwort von Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you were looked after with such kindness and care. Providing friendly, helpful and attentive service is so important to us, so it’s wonderful to know you had such a positive experience. Thank you for choosing Pravins, and we hope to welcome you back again in the future.
Fabulous experience with Elenya to…
Fabulous experience with Elenya to purchase some jewellery on Saturday 29 August. Elenya was patient and thoughtful in her opions for my daughter’s 30th present. We did not feel rushed and the Prosecco added to the experience. Many thanks to Elenya and the team
29. August 2026
Antwort von Pravins
Thank you so much Jacqueline, for your lovely 5-star review. We’re delighted to hear Elenya made choosing such a special 30th birthday present for your daughter an enjoyable experience. She’ll be pleased to know that her patience and thoughtful guidance gave you plenty of time to find the right piece without feeling rushed.
It’s lovely to hear the Prosecco added to the occasion too! We’ll make sure your kind words are shared with Elenya and the team. We hope your daughter absolutely loves her new jewellery and has a wonderful 30th birthday.
Didn’t feel pressured into purchase…
Didn’t feel pressured into purchase which is so often the case.
Overall very satisfied with the service.
29. August 2026
Antwort von Pravins
Thank you for your 5-star review. We’re delighted to hear you felt comfortable and never under any pressure when making your choice. Giving our customers the time and space to decide what feels right for them is really important to us, so it’s lovely to know you were so pleased with the service you received. We hope to welcome you back to Pravins again in the future.
Rolls-Royce service!
I had an excellent experience here recently. From the moment I walked in, the service was welcoming and unhurried—I was offered a seat and a drink while discussing what I was looking for. The assistant listened carefully to my requirements and showed me a well-curated selection of pieces. I left with a purchase I am very pleased with. While they appear to position themselves towards the higher end of the local market, the attentive and relaxed service made it a standout shopping experience.
29. August 2026
Antwort von Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear you enjoyed such a welcoming and relaxed experience with us. Taking the time to listen, understand what you’re looking for and help you explore the right pieces without feeling rushed is exactly the experience we want to provide.
Most importantly, we’re so pleased you left with a piece of jewellery you’re really happy with. Thank you for choosing Pravins and for your kind words about our team. We look forward to welcoming you back in the future.
Stephanie is the star.
Upon entering the Cardiff shop, I was immediately welcomed by the exceptional service provided by Stephanie. From the outset, it was clear that she is not only a valuable asset to the shop but also an integral part of the company as a whole. Her warm demeanour and willingness to assist created an inviting atmosphere, making my experience truly enjoyable.
Stephanie's guidance was both insightful and reassuring; she took the time to understand my needs and offered tailored recommendations that exceeded my expectations. Her knowledge and approachability made it evident that no request was too much trouble for her.
Overall, Stephanie exemplifies the high standards of customer service that the company stands for, leaving a lasting positive impression on my visit. Her dedication and professionalism are commendable, and I believe she should be recognised for her contributions to the team's success.
28. August 2026
Antwort von Pravins
Thank you so much, Graham, for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear Stephanie made such a positive impression from the moment you arrived at our Cardiff store.
She’ll be incredibly pleased to know that her warmth, knowledge and genuine attention to what you were looking for made you feel so well looked after. Your comments about her professionalism and the contribution she makes to Pravins mean a great deal, and we’ll make sure they’re shared with Stephanie and the wider team.
Thank you for choosing Pravins, Graham. We hope to have the pleasure of welcoming you back again in the future.
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