Powerimp Electronics LTD. Bewertungen 

Initial Order & Misleading Listing: I ordered an HP 17 laptop. The product title and main description failed to clearly disclose that the item was refurbished—this material detail was hidden under a submenu tab and omitted from the receipt, which seems intentionally misleading.

Delivery Delays & Communication:
The sellers terms for delivery stated 2-3 days. After no item was received attempts were made to contact the seller to ascertain the status. The seller cited ongoing personal reasons for the dispatch delays, (yet continued accepting new orders online without any notice about this on his website or at the point of sale). Powerimp assured me the item was on the way to the post office. A Royal Mail label was printed but was still awaiting receipt into the system a week later! I sent the seller an email requesting cancellation and refund 13 days after the inital order. This email was ignored. As no response was forthcoming I initiated a chargeback with my cardholder.

To my surprise, the item then arrived,
packaged inadequately according to transit guidelines for electronic goods.
Powerimp claimed that the parcel had been dispatched prior to cancellation and so it could not be recalled, but the official Royal Mail tracking information confirmed that it did not enter the postal network until 8 days after my cancellation.

The timeline of events was disputed by Powerimp but no evidence was ever brought to support their version.

Correspondence was rude and aggressive. In general it was a confusing experience as Ulevicius, it seems, was also writing under an alias, Edward Reid, which they made out was a separate person (sales manager), for some of the time and these identities were used interchangeably without clear distinction as to who was saying what on behalf of the company. From a user experience, this seems to intentionally obfuscate the true structure and operations of the company and creates a lack of transparency.

Chargeback & Return Dispute: Because of the severe delay in delivery and poor communication, I had cancelled the order and initiated a chargeback with my cardholder which was finalised, all prior to delivery. Powerimp refused to acknowledge my cancellation and 8 days after this dispatched the item. Upon receiving the unsolicited and unwanted parcel, I left it completely unopened and contacted Powerimp to collect it.

Instead of simply issuing a prepaid return label to recover their property—which is standard procedure under UK consumer law—Powerimp refused to facilitate a return unless I deleted my honest online review. Powerimp insisted that I was responsible for the cost, risk and liability of returning the item which Citizens Advice Bureau assured me was not the case, since the item had been dispatched after cancellation.

When I refused their condition to get a return label, Powerimp then accused me of serious consumer fraud by claiming that I had made my chargeback after receiving the item and threatened to refer me to various authorities. They also further insisted on deletion of my truthful review based on defamation and GDPR violations. The review was flagged approximately 10 times, in an attempt to suppress legitimate consumer feedback. Communication with other disgruntled customers showed this behaviour is not an isolated incident. Public business directories also reflect questionable review practices, such as the company director posting positive reviews for their own store.

During this time, Powerimp attempted to get the chargeback reversed with the Bank, who upheld in my favour after seeing the record of correspondence and the verified timeline of events.

Legal Action & Resolution: The seller subsequently issued a County Court claim against me for illegal retention of goods, chargeback fraud, defamation plus costs (Claim No. 772MC959). The Court completely dismissed the entire claim.
During this process Powerimp engaged in unsolicited direct phonecalls and threatened me with secondary litigation.

Formal statutory notice to collect under Section 12 of the Torts (Interference with Goods) Act 1977 was made and Powerimp finally arranged collection of the unopened Laptop on 10 August 2026 (an action which should have been taken from the outset).
Powerimp were unpleasant to deal with, the whole episode was stressful, time consuming, involving large amounts of administration and preparation. Powerimp lost with the Bank, lost with the Public forums and lost at Court. Also please bear in mind that Companies House currently lists POWERIMP ELECTRONICS LTD (Company No. 15027333) with an active compulsory strike-off proposal/ dissolution due to overdue statutory account filings.
Exercise extreme caution before engaging.

Good Stars amazing company and we're good Team Thanks

My experience was good and the staff who helped were fabulous. The laptop is very good.

Had a problem with my laptop had to send it back , many thanks to Edward,all sorted and returned. Working perfectly now .
Highly recommend these guys thank you

Very satisfied with the laptop all functional well, trustworthy and I recommend him 👏🏼

Purchased again gaming mouse and received very fast delivery and extra presents in the parcel box

Bought a laptop for my studies from Powerimp and honestly very happy with it. Price was really good compared to others I looked at and the laptop arrived exactly on the time. Everything working, I'm using it for studies everyday.

Ordered a steam deck for the daughters 18th along with a 1tb sd card.
Steam deck took a while to be shipped but when it arrived it was in excellent condition and had a carry case that I was not expecting.
Only real issue was the storage card was missing from the package.
A quick email and the stock situation was explained but I chose to receive a refund instead for the sd card, which in todays market is understandably difficult to source.
Great service and prompt communication considering its such a small business dealing with a lot of orders recently.

Zbook workstations was delivered on time, working as expected, also we received bargain deal from Powerimp Electronics Ltd. Will consider in the future to make a business with them again

Never bought a gaming laptop before and was looking for something that was powerful and convenient and the Acer Predator Helios Neo 16 Gaming Laptop RTX 4060 provided just that.Great experience and highly recommended.

After a delay in the order being confirmed and a delay in delivery (both of which were outside of the vendor's control), I was offered an upgrade on my PC's components at no extra cost.

Item was delivered in great condition (although the packaging was slapdash at best), and after having it now for 2mths I can confirm it is a quality product.

I do video editing and my old PC was creaking while trying to do anything. Now, it is a breeze, and I have also started streaming on Twitch due to the PC allowing me to do so properly.

Just received ram upgrade service, which was quick and surprisingly cheap compared to local companies

Happy with my purchase from Powerimp. Highly Recommeded!

AVOID: Also, as this company will no doubt try to soften my review with the usual responses, I have digital and photographic evidence of everything should anyone wish to see it, to show my review is accurate and fair.

This company are appalling.
25th Feb: Ordered a Dell G15 i7 laptop and paid extra for upgrading from 512GB SSD to 1TB plus extra RAM from 16GB to 32GB.

28th Feb: The laptop should have been received by now (according to their website) but instead I was only now being graced with a Yodel tracking number.

5th March: After still not seeing any movement via Yodel, I finally get a communication to say (and you'll never guess...) they had been in hospital...just like other excuses given to other reviews left at entirely different times. Was advised my laptop was on route to the post office.

6th March: Yodel still showing as awaiting parcel from sender. So, I contact Powerimp to clarify how this was the case given it was on route to the post office the day before. I also queried that the upgrades above have been made. The response contained nothing about the "on route" point, and simply said yes that the 1TB SSD and 32GB RAM upgrades were done plus a "an extra present"

9th March: (12 days after ordering) I finally received a recycled tired looking box and the laptop. I have photographs to prove what im about to say: Imagine my concern when I opened the laptop and saw i5 sticker. Thats odd I thought, I bought an i7. So I went in to check and sure enough, an i5. Next, yes the 32GB RAM was complete. But, the SSD was only 512gb and I verified this. Here's the best bit, the extra present was a 128gb SSD. Still only tallying to 640GB far from the 1TB I paid for. And yes, I checked to see if two separate SSD's or split ones, but no. I write to Powerimp detailing my disgust at my experience

10th March: Response from Powerimp stating that their health is the reason for the poor service and the sending of the wrong laptop. They offered £10 for me to return the laptop, however knowing I was dealing with a sub standard company, I had already paid £80 for a fully insured and tracked, signed for, return of this laptop. I promptly advised Powerimp of this return and that they will receive the laptop before Friday 13th March.

The response to the above, was to offer me a £100 refund for the i5 vice i7 and that they didnt understand what I meant by SSD not being 1TB

Again,I advise Powerimp that I need to be crystal clear in that I've returned the laptop.

11th March: Powerimp respond by saying "Sorry, is it only 512GB in the laptop?" Further advising me to open "My computer" and send him pictures. Pictures that I already attached on 10th March.

I respond by asking if he is actually reading my emails...I have sent the laptop back 36 hours ago, by this point.

The response from Powerimp??...."Type disk utility in the windows search....." Yet again, proof my emails aren't being read

Then I get another email with nothing but a mobile number. I ring them within 15 minutes. After a quick summary of "I dont have the laptop, its on itd way back to you" I get them to confirm that my full refund of £1126.99 is going to be paid. He said yes, as soon as he receives the laptop back. By this point that should be within the next 48hrs.

12th March: I receive confirmation of the goods being received by Powerimp so I write to advise of this and that I look forward to getting my money back now.

13th March: After no response, I ask for acknowledgement of the above point and again for my money back. No response received

16th March: I send another email this time advising of a final notice before action and that under Consumer Rights Act, I am entitled to this money, and failure.to do so within the next 7 days will result in starting formal action via my bank, Trading Standards, and County Court Claims.

No response received.

23rd March: Deadline reached and start a chargeback process via my bank.

The refund became subject to an active chargeback, and subsequent direct refund attempts by Powerimp, were declined by the payment system and that Revolut instructed the company not to issue a duplicate payment, which I understand is part of the process.

Powerimp did contact at this point to say no challenge to the chargeback will be made.

This company in my own opinion, are appalling in their communication. I had to go a prolonged period of time without my money back, which due to.communications delays, may have been avoidable.

I feel so strongly about this that this is my first ever review as I dont normally do this.

Excellent computers and great service. Always ready to help if anything goes wrong. Highly recommended.

I used their services and was successful experience.

I left detailed delivery instructions to the courier on where to leave the package. My flat in on the third floor, all they had to do was ring the buzzer and walk up the stairs to leave it at the doorstep, but instead they chucked it on the ground at the bottom of the stairs where anybody could have just nabbed it. I was very lucky to have it delivered on a Saturday, as it would have likely been stolen if I hadn't been home. The delivery also takes much longer than the website specified.

The laptop itself works alright, it was a hassle to factory reset it to get the Powerimp profile off of the laptop which was stopping me from signing in. Aside from that, it seems to run alright now.

I'll give this two stars because of the laptop alone running very decent for the price, but I would not recommend buying one if your housing situation is similar to mine, as the delivery could easily be mishandled and stolen.

Fantastic service from Powerimp Electronics Ltd. They were really understanding of my situation and went out of their way to work around me being away with work. Communication was clear, the service was reliable, and they made the whole process easy and stress-free. It’s rare to find a company that’s this flexible and accommodating. Highly recommended!

The laptop arrived 2 weeks late which was frustrating. Although I was sent a mouse for this delay.
I paid extra for a hardisk ssd 1T but received only half the storage.
I was compensated 40 pounds for this Although I would have preferred the storage which I paid for.

The speaker sizzled and make crazy noise when volume goes more than half. I was offered a remote session to fix this, but I got this sorted elsewhere in the end.

This review reflects my experience communicating with Powerimp on behalf of my partner, who purchased a laptop from them. I act as her carer and made this clear at an early stage, including that direct contact with her could cause medical distress.
A central issue concerned the laptop’s storage not matching the option selected at purchase. When I raised this, the discussions became prolonged and, in my view, more complex than necessary. I had expected a more straightforward resolution, particularly given the practical and emotional impact that returning the item would have had on my partner.
Despite this, further communication was sent directly to her after the situation had been explained. This caused her significant distress and marked the point at which communication broke down.
Overall, I did not find the interaction constructive or supportive, and it resulted in considerable stress. This review is provided so others can understand our experience. All correspondence is retained and can be supplied to Trustpilot if required.
The company’s public response does not, in my view, accurately reflect the substance or chronology of the documented correspondence (December 2023 to November 2025). I have already issued my final response directly and will not engage further on this platform.
Clarification
This review concerns my experience of communication and its impact. It is not intended to determine disputed technical or contractual matters, which are documented separately.

Update (April 2026)
Following this review, the company issued a legal claim against me.
On 17 April 2026, the County Court struck out the claim on the basis that it disclosed no reasonable grounds and that the claimant had failed to comply with a prior court order. The claimant did not attend the hearing.
This forms part of my overall experience.
I have since notified the company of my intention to seek recovery of my costs as a litigant in person.

Update (22 April 2026)
I have been informed that the company has applied to set aside the strike-out and to continue the claim in amended form. I am opposing that application.

As the matter is ongoing, I will not comment further on the merits. This update is included for completeness.

The correspondence indicates that proposed resolutions were introduced over time and did not consistently address the core issue regarding the device configuration. The position remained that the item should be returned before any remedy was provided, and practical arrangements for that return were not resolved at the time.
References to £200 or a replacement arose later during attempts to reach a resolution after earlier proposals had not succeeded, rather than a refusal to engage.

The company's response is flawed.

There is no inconsistency. I assisted with communication because the matter was stressful for my partner. That did not mean that physically returning the laptop, being without the device, arranging packaging, courier collection, replacement equipment, or dealing with further uncertainty would have been straightforward or distress-free for her. My involvement did not remove those practical difficulties.

Otherwise, I disagree mostly with the comments provided by the company. I'll leave it at that, and wait for the court to decide what's next.

Edited due to spelling error on first line. No other amendments made.