Post Office  Bewertungen 

Very unprofessional and arrogant , Can’t bank my money here, bunch of clowns work at this post office

In Crouch End the queues is regularly to the door taking 30 mins there are usually not enough staff ONE, no method of triage ie someone getting a stamp waits the same as whatever those people who take in excess of 5 mins are doing; the parcels are piled up so staff are often looking for parcels for people no system. People regularly walk out and some cannot stand for that long. And meantime the UOE EMPLOYEE where the shop is is doing nothing! It’s a mess - no idea how to run a business ludicrous every time - this is the fourth time I have been and it’s the same every time - Crouch End PO

Why can't open up a 27 poste shop and have this WH smiths posted offer close
The petrol garage dose a better job 🤣

Just so anyone reading this knows, I do not blame the ‘ on the ground’ staff. They are only capable of doing what they are capable of. The management, and their shareholders are completely incompetent. Driven by failure financial returns, rather than providing the service that was always provided by the publicly owned previous management.
Now, however, parcels are expected not to be delivered as expected. Often with an ‘ unable to deliver’ text.
It is , without doubt, a clear indication of how public ownership is far superior than an ‘unservice’ provided by low life investors in shareholders profits rather than the great British public. The one ⭐️ is given to show support for the enduring staff.

Terrinble post office. Staff rude and my evri parcel now lost!! They make you search for your own parcel 🤣

worse than useless. 48hr delivery takes 120 hours

I lost a backpack when in a taxi on the way to Beijing airport. By the time I realised it was missing I had gone through security and was "airside" waiting for my flight home. This insurance company refused to honour the policy as I hadn't reported it which was impossible to do at the time. Also, as I didn't have receipts for the pack and it's contents they also used this as a reason not to pay. They don't answer e-mails and are a waste of time. I wish I had checked them out before going!

Great service in the post office and the shop as always. Friendly staff, helpful and nothing is too much trouble. Recommend coming here for essentials and fair pricing.

The worst customer service from the woman with the glasses behind the post office counter very rude and ignorant will recommend avoiding.

I have been out twice unfortunately when the Post Office tried to deliver a letter. I asked for redirection to my local post office. The next day the app said the Post Office wasn't open and I should re-book a redirection. I have tried. I fill in all the details but when I press confirm nothing happens. This does not surprise me as the postal service is an absolute disgrace. Mail goes missing. I sent my sister a wedding anniversary card. It went first class three weeks ago. It still hasn't arrived. Selling the service to a foreign investor has proven to be nothing but a nightmare. I would love to know where my card went and where my parcel is. I guess I'll never find out.

Don’t open a savings account here. No app, painfully slow glitchy website, unbelievably slow transfer of money

Suzy has been an amazing staff member at Post office at 132 High St, Old Fletton, Peterborough PE2 8DP, United Kingdom. Over the years I must have appeared stressed and unsure how to apply for forms for my mum with dementia. Suzy advised you best , options to ensure your parcel , card will get their safely and if you decide to track, great explanation on how follow this .She is quick, very knowledgeable, always pleasnt and a credit to your service 👏

Parcel lost. Told it was 'disposed of' due to it having no return address. Apparently Royal Mail dispose of such immediately. Utterly inadequate service leaving customers out of pocket with no redress. Culture of complacency and indifference.

I had nearly £180k invested in a Post Office instant access account with an excellent rate of interest. The process to open the account was however very time-consuming involving filling in a form by hand and sending off proof of address, proof of identity, proof of income, proof of where the money came from. It was a real pain, but I did it to get the slightly higher rate of interest. 12 months later and the initial good rate has come to an end and now stands at less than 1%. No worries I thought I’ll just transfer the funds to the newer Post Office savings account with the better rate of 4.4%. When I came to do it however I found out that you must go through the same process as a year ago. Same pain in the arse filling in a form by hand and sending off proof of address, proof of identity, proof of income, proof of where the money came from. My question is why. I can see no good reason that as an existing “vetted” customer I can’t just transfer the money over. Outcome? I’ve withdrawn my money and it’s now in a competitors account. It took me less than a minute or two to open the competitor’s account.

As. much use as a chocolate teapot. Parcel drop is a great idea but fails to work. Won't read bar codes and no screen to enter manually. A waste of time

Beware.

At the moment the Post Office seems to be pushing DPD over Royal Mail.

I sent 2 parcels last week by guaranteed next day delivery (one for a Saturday for which a premium was paid) and both are yet to be delivered.

Irrespective of that, whether you like or loathe DPD, I had asked for Royal Mail and was given DPD without any option. Didn't even consider the consequences. Failed deliveries.

I appreciate Royal Mail isn't always fantastic.

However I do not expect to ask for one thing and be sold another.

Apparently DPD pay a premium to Post Masters above that of Royal Mail so I can understand the motivation. However that motivation has caused me more heartache than mere refunds or compensation can cover.

When you ask for Royal Mail, you make sure you GET Royal Mail

Had to go to this post office 4 times to prove that my p60 is an original still did not except just for the fact it’s back and white they really need to be re trained absolutely disgusting this is people’s job application they are slowing down asked for the manager or the head office and was told it’s all online!! DONT GO THERE IF YOU NEED STUFF DONE!! Now out off work

I have been using the Post Office at 364 Green Lanes N13 5XL for at least 20 years. I have found the staff service there to be friendly and helpful at all times.

My local post office Shooter’s Hill SE3 8RP. I have used this post office as long as I can remember. Customer service is next to none. I like how the post officer concentrates on each customer needs thoroughly deals with their required service in a professional courteous and friendly manner at the same time .
As for sending and receiving parcels, i wouldn’t go else where.
I have still popped round at lunch break when i am in a rush but still they go out of their way to make a gesture to accommodate a customer. on the odd lunch break , especially when I pick up or want to send a parcel.

BEWARE using DPD via the Post Office.
I sent a small package to America. The customs form was accurate but re-typed by the PO agent who then told me that DPD would deliver it in 8 days.
About 2 weeks later it was delivered back to my home with no explanation why. Tracking showed that it had actually arrived in America but was sent straight back. Someone somewhere typed my email address wrongly so I couldn’t be notified about any of it.
I went back to the Post Office with my proof of posting receipt. They absolutely refused to have anything to do with it because they said my contract was with DPD.
DPD have still not given me any explanation, they have refused to refund my £12.54 postage, and I cannot reliably send the package back to America.