I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night. The pawtal system was quick & efficient & made claiming ongoing cos... Mehr ansehen
Unternehmen hat geantwortet
Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me... Mehr ansehen
Unternehmen hat geantwortet
Exactly as insurance should work. My dog went down with sudden onset vomiting and rapid dehydration, requiring a couple of nights at the vet hospital. I paid the bill, informed the insurance company,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Post Office Pet Insurance
Vom Unternehmen geschrieben
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Kontaktinformationen
100 Wood Street, EC2V 7ER, London, Vereinigtes Königreich
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4.6
Hervorragend
588 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service …
I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd.
Required vet checks, surgery medication and therapy.
I can honestly say I had no problem with any responses or pay outs.
Excellent service
I will definitely be staying with post office pet insurance.
They definitely stand by what they
advertise. Excellent prices too
A honest and trustworthy company.
17. Mai 2025
Antwort von Post Office Pet Insurance
Good morning Beverley,
We're so glad to hear about your positive experience with us, especially during such a difficult time with your dog's IVDD diagnosis. It's great to know our service and payouts met your expectations. Thank you for your trust and for recommending us!
Many thanks,
Post Office Pet Insurance Team
Sign up was straightforward yesterday
Sign up was straightforward yesterday. I find you don't know how good it is until you try to make a claim! £20 per month cheaper than previous insurer, cover looks the same.
12. April 2026
Antwort von Post Office Pet Insurance
Good morning Margaret.
We appreciate you sharing your experience. We're glad the sign up was straightforward and that you've found savings. We hope our cover meets your expectations should you need to make a claim.
Many thanks,
Post Office Pet Insurance Team
Great experience with po pet insurence…
Great experience with po pet insurence like any other any insurence i hope i dont need it
2. April 2026
Antwort von Post Office Pet Insurance
Good morning Allan,
We're happy to hear that you had a great experience. We appreciate your feedback and hope that you won't need to use your policy, either!
Many thanks,
Post Office Pet Insurance Team
New policy not used
As only just taken Policy out not been any action can hardly rate service
7. April 2026
Antwort von Post Office Pet Insurance
Good morning Margaret,
We appreciate you taking the time to share your initial thoughts. We value your feedback and hope to provide excellent service as your policy progresses.
Many thanks,
Post Office Pet Insurance Team
Very disappointing pet “hamper” incentive
I bought this pet insurance for my puppy and found it easy to set up. I have not needed to make a claim so far, so I cannot comment on the claims process. However, I bought the insurance partly on the basis that I would receive a pet hamper worth £35. When this finally arrived, it was a huge disappointment. The “hamper” was actually a gift bag which contained a grand total of one 100g bag of dog treats, plus a tennis ball, a very basic toy made of canvas, a small packet of pet wipes, and a broken biscuit. Most definitely not worth £35, in my opinion.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning Angela,
We appreciate your feedback and are sorry the pet hamper was disappointing. We'll review this with the relevant team. We value your custom and aim to provide a positive experience.
Many thanks,
Post Office Pet Insurance Team
Antwort von Post Office Pet Insurance
Good morning Nigel,
We're happy to hear that you had such a great experience with us. Thank you for sharing your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
The whole process was very easy for me…My boy Coco!
The whole process was very easy for me to deal with,at my age that is a great help.
5. April 2026
Antwort von Post Office Pet Insurance
Good morning John & Coco,
We're happy to hear that our process was easy for you to deal with. We appreciate your feedback and are always aiming to make things simpler for everyone.
Many thanks,
Post Office Pet Insurance Team
Very pleased
Very competitive price,easy to set up,I've never claimed as I've only just become a customer so cant comment on that aspect of it but so far it's great,would recommend on price and set up though.
3. April 2026
Antwort von Post Office Pet Insurance
Good morning Andyj,
We're happy to hear that the setup was easy and the price was competitive! Thanks for recommending us based on your experience so far. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
Quick response to our initial claim…
Quick response to our initial claim against the consultation fee, with settlement soon after. Awaiting on the claim for the surgery.
1. April 2026
Antwort von Post Office Pet Insurance
Good morning Eric,
We're happy to hear that our response to your initial claim was quick and resulted in a settlement. We appreciate your patience as we continue to process the claim for the surgery.
Many thanks,
Post Office Pet Insurance Team
It was easy to get insurance it was…
It was easy to get insurance it was simple to do and answer
24. März 2026
Antwort von Post Office Pet Insurance
Good morning Michelle,
We're happy to hear that getting insurance was simple and easy for you. Thank you for your positive feedback, we appreciate it greatly.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance is great!
I have been using them for years for my cat and they have been great. They've paid promptly and never denied a claim. Prices are reasonable, I would highly recommend.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning Zak,
We're happy to hear that you've had a great experience over the years! We appreciate you mentioning our prompt payments and reasonable prices. Thank you for your recommendation!
Many thanks,
Post Office Pet Insurance Team
Recommend!!…
After needing some more information the claim was paid out in full. Thanks.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning,
We appreciate your feedback and are glad the claim was resolved to your satisfaction after you provided the additional information needed.
Many thanks,
Post Office Pet Insurance Team
Straightforward and clear to understand…
Straightforward and clear to understand policy at a great price.
27. März 2026
Antwort von Post Office Pet Insurance
Good morning Lynne,
We're happy to hear that our policy was straightforward and clear, and that you found it to be a great value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
They won't pay out
They won't pay out on any of my sisters claims. Waste of time and money
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning,
We're very sorry your sister's claims weren't paid. We value your feedback and will look into this situation.
Many thanks,
Post Office Pet Insurance Team
Great value
25. März 2026
Antwort von Post Office Pet Insurance
Good morning Gareth,
We're happy to hear that your policy was great value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Very disappointed at the moment they…
Very disappointed at the moment they make promises they don't keep still waiting for my claim to be done
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning Kathleen,
We regret to hear about the trouble you've experienced and the delay in resolving your claim. We appreciate your feedback and will look into this matter.
Many thanks,
Post Office Pet Insurance Team
Antwort von Post Office Pet Insurance
Good morning Holly,
We're happy to hear that our website was easy and straightforward for you to use. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Antwort von Post Office Pet Insurance
Good morning Rebecca,
We're happy to hear that our product was easy to set up, navigate, and use. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Haven't had to make claim so far…
Haven't had to make claim so far (thankfully) but found application easy to do. Also spoke to customer service and found really friendly and helpful.
16. März 2026
Antwort von Post Office Pet Insurance
Good morning,
We appreciate you taking the time to share your thoughts. We're happy the application process was easy and our customer service was helpful. Thanks for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
I have been loyal to this company
I have been loyal to this company for many years. They have repaid me by increasing my monthly payment from £128 to over £400. In the time I have been with them I can only remember claiming twice.
I will never use them again and would advice others to think twice
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Post Office Pet Insurance
Good morning,
We appreciate your long-term loyalty and are sorry to hear about the unexpected increase in your monthly payment. We value your feedback and will review your situation carefully to see how we can improve our service.
Many thanks,
Post Office Pet Insurance Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.