Poclink Bewertungen 

Antwort von Poclink

Vor 3 Tagen

We’re sorry for the confusion and understand your concern about not seeing the tracking information sooner. We can confirm that your order has been shipped, and the tracking number has been sent to the email address used when placing the order. Please check your inbox and spam/junk folder.

If you still cannot find the email, please contact us directly and we’ll resend the tracking details immediately. Thank you for your patience.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

Thank you for sharing your experience. We’re glad one radio is working well, but the second unit cutting in and out is not acceptable and is not how it should perform.

We understand that you do not have time to wait for customer support. Please contact us by email or call us directly at +1 (833) 570-9600 with your order number. We will prioritize your case and work with you to resolve this as quickly as possible, including arranging a replacement if the unit is faulty.

We want the opportunity to make this right and earn your full confidence.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

Thank you for sharing your experience! We’re thrilled that the radios kept you connected from more than 140 km apart—that long-distance coverage is exactly what Poclink is designed for.

We’re sorry that the audio is occasionally unclear or intermittent. Conversations should be easy to understand, so we’d like to check the network connection, device settings, and firmware to identify and resolve the issue. Please contact us by email support@poclink.com or call +1 (833) 570-9600, and our team will be happy to help.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

We can resolve this issue for you. Please contact us at support@poclink.com with your order number, and our support team will take care of it.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

Thank you for your kind feedback! We’re delighted that you’re happy with our service and purchase plan options. We truly appreciate your support!

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

We’re sorry to hear about the battery issue. The battery should not drain quickly when the device is not being used, and we can resolve this issue for you.

Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. Our support team will take care of it, including arranging a replacement if the battery is defective.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

We’re sorry that our return system did not allow you to complete the process and that you were left waiting. This is not the experience we want for our customers.

Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. We will handle your return directly and resolve this issue for you.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

We’re very sorry that the device stopped working after the first use and that your previous support request remains unresolved. This is not acceptable, and we will resolve this issue for you.

Please contact us at support@poclink.com or call +1 (833) 570-9600 with your order number. We will solve the issue for you.

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

Thank you for trusting Poclink and using them every day. It means a great deal to know they help your family stay connected between Hawaii and the mainland, especially for important health check-ins.

We also appreciate your feedback about the occasional freezing and have shared it with our product team as we continue improving device stability. Thank you for your continued support!

— The Poclink Team

Antwort von Poclink

Vor 3 Tagen

We’re sorry for the confusion and that the tracking information was not communicated clearly. We have checked the shipment, and the carrier’s records show that the order has been delivered.

Please check around the delivery location and with family members, neighbors, or building reception. If you still cannot locate the package, please contact us at support@poclink.com or +1 (833) 570-9600, and we will investigate and resolve this for you.

— The Poclink Team