I placed an order and when delivered the outer box was damaged and also both the product boxes inside. they acknowledged the outer box was damaged, but didn't acknowledge the product box inside, in my... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... Mehr ansehen
Unternehmen hat geantwortet
Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Mehr ansehen
Exceptional customer service, great prices, and super quick delivery. I had made a mistake on my order, I contacted CS and they were able to help right away. I order a few things on a Sunday and these... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.
Kontaktinformationen
3A Adwalton Business Park, BD11 1DR, Drighlington, West Yorkshire, United Kingdom, Vereinigtes Königreich
- 0113 481 0183
- hello@playfaire.co.uk
- playfaire.co.uk
4.5
Hervorragend
146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent range of brands and items…
Excellent range of brands and items with competitive pricing and super speedy shipping.
10. November 2025
Bewertung ohne vorherige Einladung
Prompt delivery
27. Oktober 2025
The customer service provided by Jessie…
The customer service provided by Jessie was exceptional - warm, friendly and proactive! Exceptional help during making my order, and though I didn't keep the item, I'd recommend highly!
1. September 2025
Bewertung ohne vorherige Einladung
Very happy with bed order and delivery
I ordered a bed for my son which I could have ordered from a number of other retailers. However I am glad I ordered from PlayFaire as the customer service for delivery and installation was second to none, and it made all the difference. Very happy. Can’t fault the experience.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Poor customer service
I ordered 2 items from here. One of the items was defective and a bad quality. I emailed to return the item and this was arranged. I asked for the delivery charge to be refunded as the second item I ordered was only slightly more expensive than the delivery charge (£5 delivery and £8 item). I was told that I couldn't have this so I advised that I would return the second item also as I would never have purchased this item alone with the delivery charge being so much. They don't respond to my most recent email asking for a return of the second item.
Just poor customer service really as it wasn't my fault the main item I bought was defective. Wouldn't purchase from here again and would appreciate a response to my email.
18. September 2025
Bewertung ohne vorherige Einladung
Superb toys and customer service
My items were somehow delivered to the wrong address. Through no fault of Play Faire . They soon sorted the issue.. I have not received customer service like I had from this company in years. They are superb. The quality of toys is all brilliant.
Many thanks to customer service.
8. September 2025
Bewertung ohne vorherige Einladung
Shipping is super fast
Shipping is super fast, we got the package the next day. So pleased :)
26. August 2025
Excellent service!
I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick! Excellent service, would not hesitate to recommend.
6. August 2025
Bewertung ohne vorherige Einladung
Excellent experience
Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this company.
28. Juli 2025
Antwort von PlayFaire
Thank you so much for your lovely review — we’re so glad you had a great experience with us! It’s always a joy to hear from customers who value quality toys and thoughtful children’s pieces as much as we do.
We hope whatever you picked brings plenty of play, imagination, and joy. Looking forward to welcoming you back to Playfaire soon!
Amazing customer service from start to…
Amazing customer service from start to finish!
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PlayFaire
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish — it truly means a lot to us. Hope to see you again soon!
Everything arrived safe and sound…
Everything arrived safe and sound within a reasonable time frame. Very happy with the items received. Will use again. Thanks!
25. Juni 2025
Antwort von PlayFaire
Thank you for the lovely review! We're so glad everything arrived safely and that you're happy with your order. We really appreciate your support and look forward to seeing you again soon! 😊
Great communication and super fast…
Great communication and super fast delivery. Best price for the little dutch toys I wanted for my grand daughters birthday.
24. Juni 2025
Antwort von PlayFaire
Thank you so much for your kind words! We're thrilled to hear you were happy with the service and that you found the perfect Little Dutch toys for your granddaughter's birthday. We hope she absolutely loves them! 💝
Antwort von PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you’re happy with the tea set — and that it arrived quickly and safely. We really appreciate your support and hope it brings lots of joyful playtime! 💛
Antwort von PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you loved your item and that it arrived quickly. It means a lot to us that you found it at a great price too. We hope it brings your little one lots of joy! 💛
Shipping partner was very unreliable
Shipping partner was very unreliable. Selected date for delivery was unfulfilled and shown as delivered.
25. Juni 2025
Antwort von PlayFaire
Hi there, thank you for your review. We just wanted to clarify that your order was dispatched on time and delivered within the delivery window we provided.
As a small business, we work really hard to ensure a smooth experience from our end, and it’s always disheartening when we receive lower ratings for issues outside our control — in this case, with the courier.
If your concerns relate to DHL’s service, we’d kindly ask that you consider leaving feedback on their platform instead, as reviews here directly impact our small team.
Thank you for your understanding, and we’re always here to help if you need anything further!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.