PioneerBathrooms.com Bewertungen 

350
•
TrustScore 1 von 5

1.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Ordered an electric bathroom radiator. It required wiring to a standard uk plug, which I did. Found radiator controls were faulty (the buttons would not work despite the display being on, the disp... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... Mehr ansehen

Unternehmensdetails

  1. Badezimmerrenovierung

Informationen, die aus verschiedenen externen Quellen stammen

Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!


Kontaktinformationen

1.2

Ungenügend

TrustScore 1 von 5

350 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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1.2

Alle Bewertungen

(350)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

poor customer service shoddy delivery

Ordered two bathrooms on the look and price but wish id never heard of them now, form day 1 the order was incomplete with shower panels missing these eventually got to me after a month!!
On top of that after a look inside the box all was good no obvious damage but once the fitter had removed all packaging both stainless surrounds have large dents and the extruded stainless channle for one shower is partially crushed now they say we wont replace as its been too long there is only so much you can do with limited storage space at home what was i supposed to do unpack everything and leave it unprotected in my garage!!
On top of this the bath is wider than the original at 750mm which is now in place but hey ho the end panel is too small, it was also missing off the delivery i have talked to their customer services till im blue in the face on sending the correct one.
If i dont get a satisfactory outcome then im afraid its going to have to be passed over to UK trading standards.
Never use again ever!!!!!

26. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

super prices and super quick delivery

bought stylish basin taps that I had previously priced in a nationwide diy store. Ordered them late Sunday evening, I had fitted them by Tuesday morning. Quick delivery, exactly as described and saved pounds.

24. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good service

I ordered a basin and toilet set and was pleased with the quality even though it was so cheap. The service was also very good and delivery was quick and on time.

Only negative point is that the picture of the toilet had a nice period lever flush so I ordered this. However the fitting was different to the fitting that came with the actual flush with the toilet so it doesn't sit straight.

22. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Questionable product quality

Ordered the Jakarta white cloakroom vanity cabinet. First unit delivered was severely damaged - chips, cracks throughout. Customer service quickly resolved, was pleasant to deal with, and a 2nd unit was delivered. 2nd unit had further chips on the door, but we were lucky to still have to first unit to then mix-and-match with the door from the first unit. Whilst I really appreciated the customer service, I question the quality of some of their products. The sink and tap all came as expected and were fine.

10. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

great service!

Can't fault the service, got my tap 5 days after I placed the order and I loved the fact that they could narrow the delivery time to within an hour!!
Would order from PioneerBathrooms again.

2. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordering is like water off a ducks back!

Ordering is like water off a ducks back! Brilliant site to manoeuvre around, an online chat advisor if you need help, delivery speedy & well packaged - what more do you need? Water babe I am not but this company brilliant. Definitely do business with again.

1. August 2014
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They are so so so bad, it actually upsets me that they can't get it right

I ordered a toilet and a sink from them. The sink has been fine and no issues with this. The toilet however was sent with the wrong loo seat. Despite over 10 calls with [Name] at customer service and photo evidence and being told I was wrong and it in fact was the correct loo seat - despite the photos being so blatantly obvious it was not, and then a conference call with a technician, I was finally told I would be sent the correct loo seat, when it was finally admitted it was not correct. The excuse I was given "THE PICTURES ON THE WEBSITE ARE SOMETIMES OLD SO THE PRODUCT MIGHT NOT BE THE SAME AS WHAT THE PHOTO SHOWS, BUT YES I SEE THIS IS NOT THE SAME"- BEWARE EVERYONE!! I then eagerly awaited the correct loo seat to be delivered. I was actually in TEARS to see it was STILL the incorrect one and I am now battling AGAIN with customer services to get the right one. I have even ASKED them to send the manager round to my house to see how INCORRECT it actually is!!!!! I WILL NEVER RECOMMEND PIONEER TO ANYONE. SO SO SO FRUSTRATED I CAN'T EVEN BEGIN TO DESCRIBE IT.

28. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very poor quality

I ordered a shower screen which arrived with very badly damaged aluminium Chanel, unfortunately I did not open the packaging until I required to Install it, Therefore I had to Pay £50 for a replacement which arrived damaged and without fittings, but not as bad as the previous one, and because I had to install the shower screen due to family arriving for wedding. I am currently undertaking a large refurbishment which includes up to 5 further bathrooms, however I will not be ordering anything further from this company.

25. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic service

Saw it,ordered it and received it all in three days and we live in far west wales. Excellent service from start to finish, can't fault it.

25. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful company who are a subsiduary of Purity Bathrooms who also own Pioneer Bathrooms. Avoid like the plague and take your money elsewhere.

Ordered a bath screen. Told it would be delivered friday. As a tradesperson waiting to finish a bathroom refit I need items delivered when promised.
Item wasn't delivered, no communication from company. On phoning them they told me it was out of stock and wouldn't be delivered until the following thursday. They also told me I was lying re the promised delivery date until I sent them the original email. Rude, unhelpful, know nothing buffoons.
The bath screen arrived on the following thursday with all the fittings missing!!
Contacted them again only to be told they couldn't tell me when replacement parts would be sent. I demanded to speak to someone else who then eventually promised delivery either on Saturday or Monday. Today is Monday. They still haven't arrived!!! So a phone call to this bungling company tomorrow so I can finish off my customers bathroom and get paid.
By the way it sounds like a foreign call centre when you try to get any sort of intelligent, helpful answer. So be warned if you are unlucky enough to order from this sham of a company. I'll take my business elsewhere.

Follow up: It would seem my last review for Pioneer Bathrooms (who are a subsidiary of the above and who I have been dealing with as email addresses state heatandplumb but trading address on the same email states Pioneer Bathrooms) has been "reported" by the company because I mentioned that this company is a subsidiary of the above companies all who have equally poor performance judging by reviews. I did this to warn customers of how truly awful this company is. The saga of the bath screen continues. I eventually requested that the screen be returned as it was not fit for purpose due to parts missing. The missing parts had still not arrived with me even after the company had promised delivery by Monday. I was told I would have to pay for returning the item (remember I have had all sorts of previous problems such as the screen not being delivered when promised, it then arriving a week later with missing parts, rude unhelpful customer services etc etc). I am a Plumber and need to deal with reliable, trustworthy companies. This is NOT one of them. The item was then scheduled to be collected yesterday as a "good will gesture" after I threatened Trading Standards. I was told I will only get reimbursed for the screen when it arrives back at their "warehouse". Guess what?! No one came to collect the screen. My customers waited in ALL DAY (Again). It also seems very odd that this company and the other one they are linked to had some shocking reviews (quite a few of them reported by the company just like this one was to remove them from public viewing) and then all of a sudden a ton of 5 stars appear. Pushing the ratings up? A "customer" from the USA writes a review? Funny that considering this is a UK company!!! Check out their Facebook page too. Reviews from people clearly living in India. This Company don't deliver to India!

22. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

goods stuff

Bought several items - wc's shower trays, taps etc to fit out 3 shower rooms, all been installed 18 months now with no problems so quite pleased - good stuff for the price, only reason not 5 stars is that they can not answer technical queries - just box merchants so knowq what you want and that it fits but no complaints about the quality of the products - especially at the price.

17. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

My experience with Pioneer Bathrooms was fantastic, easy to process, great customer service being very helpful when needed. Overall, very pleased with the quality of the items. Will purchase again in future, highly recommended company +++

2. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New taps came by turbo delivery!

I recently ordered a new bath/shower tap from Pioneer Bathrooms and was delighted with both the quality of the tap unit, and the excellent speedy service they provided. I ordered the taps on the 15th June, and they arrived safe and sound on the 17th!
I was amazed by the speed of this delivery, plus I was fully informed of the progress of the order from start to finish, with even the carrier emailing me with the expected delivery time (which incidentally, was spot on). I would certainly recommend this firm for their excellent business acumen and dedication to customer satisfaction. As far as I am concerned, they cannot be faulted.

25. Juni 2014
Bewertung ohne vorherige Einladung

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