Paid $25 in USDT — never credited, support email dead
On Nov 3, 2026 I topped up $25 (25.0029 USDT on Ethereum) to buy one static ISP proxy. The payment is confirmed on-chain to the exact address their checkout provided — transaction 0x7c9494d061b50435f694cb1c752de6c9032b011c1d899f7ba9243aa98a949d71, with over 20,000 block confirmations. Three days later my account balance was never credited and no IP was delivered, although their own website promises that an order they cannot deliver within 24 hours "goes back to your balance in full" and that support replies by email within 12 hours, 7 days a week. I emailed PinnedIP support on Nov 3 and never got a reply; on Nov 4 their mail server stopped accepting connections entirely (Gmail delivery timeouts), so the company is completely unreachable. The website is still online and still taking payments. I have filed complaints with the Delaware Attorney General and the FTC. Avoid this service.