I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Mehr ansehen
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Das sagen Bewerter
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to R... Mehr ansehen
Unternehmen hat geantwortet
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Mehr ansehen
Unternehmen hat geantwortet
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Kontaktinformationen
80 Palewell Park , SW148JH, London, Vereinigtes Königreich
- hello@pimentaedrinks.com
- pimentaedrinks.com
4.4
Hervorragend
240 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Antwort von Pimentae
Thank you John, we're so glad you enjoyed and appreciate the kind review
Great Margarita's
Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!
7. Februar 2025
Antwort von Pimentae
Thank you Jill, so glad you loved the Spicy Margarita
Long delivery and poor customer service
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pimentae
Hi Caroline,
I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.
Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.
Brilliant spicy margs as always
Brilliant spicy margs as always! Thank you Pimentae 🙌🏼
27. Januar 2025
Antwort von Pimentae
Thank you so much for the lovely review <3
Staff have no idea on stock delivery.
Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited… no update. Contacted again, said end of next week now. Waited again… no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.
16. Januar 2025
Antwort von Pimentae
Hi there,
Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.
We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.
Antwort von Pimentae
Thank you so much! 💖
Antwort von Pimentae
Thank you so much Jenny 💖
Antwort von Pimentae
So happy to hear this! Thanks Suzanne ❤️
My order arrived the next day and was…
My order arrived the next day and was delicious.
31. Oktober 2024
Antwort von Pimentae
Thank you Jenny, we are glad you enjoyed the Margaritas!
Delicious and packs a punch!
We have re-ordered about 4 boxes of both the Tommys and chilly margarita tins. Perfect every time!
28. Oktober 2024
Antwort von Pimentae
Thank you so much Becky, we are so glad you love the cocktails
The most delicious canned margarita I…
The most delicious canned margarita I have ever had. Fact.
Fast, great service.
Highly recommend
29. Oktober 2024
Antwort von Pimentae
We're so happy to hear this! Thanks Kerry 💖
Delicious spicy marg
Delicious spicy marg, perfectly pimped up with a wedge of lime and a chilli.
26. Oktober 2024
Antwort von Pimentae
Thank you and the perfect way to drink! 😍
Wonderfully delicious
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. The only thing I was sad about was the size of the can…it should’ve been bigger as I wanted more!! I highly recommend Pimentae margaritas, I’ve even branched out and tried the spicy version and I love it!
2. Oktober 2024
Antwort von Pimentae
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that our margaritas exceeded your expectations—especially as a long-time margarita lover! It means the world to us. 😊
We totally get what you mean about wanting more—our cans are designed for the perfect single pour, but we’re so happy you’re loving them (including the spicy one! 🌶️). Your support really makes our day, and we can’t wait to keep serving up the margaritas you enjoy!
A revelation!
I had never come across the brand before until I was given a single cocktail when visiting a store on regents street. Suffice to say, after said cocktail I was hooked, having always loved a spicy margarita but never being motivated enough to make them at home. I also bought the cucumber and elderflower cocktails, and whilst pleasant, I think I will stick to ordering the spicy margarita in the future.
27. September 2024
Antwort von Pimentae
Wow, thank you so much for sharing your experience Julia! We’re thrilled to hear that our spicy margarita hooked you in—it’s definitely a fan favourite! 🌶️ We totally understand your love for it, and we’re so glad you enjoyed it during your visit.
We appreciate you trying the cucumber and elderflower cocktails too! They have their own unique charm, but we get that the spicy margarita has a special place in your heart. Thanks for supporting our brand, and we can’t wait for you to enjoy more of those spicy margs in the future!
Highly Recommend! Quick, delicious & aesthetically vibey
Drinks: incredible, up there with high quality hotel cocktails (especially when served as they recommend with ice, decent glass etc)
Service: Came super quickly, pretty much overnight. Didn’t wait long at all.
Love that the cans not only look vibey but that the cans come in a box that’s even more of an aesthetic spectacle for my drinks fridge! Gorgeous! People always ask about them when they see them in my fridge.
30. August 2024
Antwort von Pimentae
Wow! Thank you so much for this incredibly sweet review Laura — you've made our day! 🥰 We're over the moon that you’re loving our drinks, and comparing them to high-quality hotel cocktails is just the cherry on top (or should we say lime on the rim? 😉)
Antwort von Pimentae
Thank you so much Kay 💖
Delayed delivery but now resolved
8 days after £100 order. No sign of product yet. 2 messages to contact them and no response. On plus side, have had product previously and was nice.
Update: They’ve now been in touch and all is well. Excited to receive my order as their margs are excellent
30. August 2024
Antwort von Pimentae
Hi Rahul,
We're really sorry to hear about the delay with your delivery and the issues with communication. We understand how frustrating this must be.
We wanted to let you know that we’ve replied to your email and have sent out a replacement order for you. You should receive it shortly.
Thank you for your patience and for your kind words about our product. If there’s anything else we can do to assist, please don’t hesitate to reach out.
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