PHC Service Bewertungen 710

Ross was extremely professional and knowledgeable.
Explained problems and offered solutions.
A great member of your team and an asset.
Very polite and courteous and gave confidence in his approach to his task

Great service, fixed and serviced Dyson hoover. Daniel was very knowledgeable and saved us buying a new hoover.

Excellent service ! No hard sell on replacement parts . Only as needed . Everything explained and demonstrated.

Ross came on time, and was very knowledgeable. He went through the whole process, asked if I had any issues. He then took apart the cleaner, cleaned it all and identified a few issues. Parts were replaced which he had in his van, and the cleaner was back as good as new.

Always look forward to Mark coming to service my Dysin. He does a fantastic job and he is a lovely man to chat to whilst he does it. So polite and helpful.

Jon arrived to time and did a thorough and effective clean of our Kirby. Sure it’ll work fine for another year! He was a pleasure to have in the house. Thank you.

Always professional and thorough.

This company were excellent. From first contact to getting the work done. Knowledgable and polite staff and a great job done

Very well mannered young man came and cleaned my Dyson. On inspection there wasn’t much to do which was good news.

Mark was a very professional employee very curtious and efficient. A real credit to the company - thank you Mark

Jon was very helpful and friendly, arrived when he said he would

Jon was professional and worked efficiently. He was friendly and explained clearly what had to be done in servicing the Dyson vacuum cleaners. Highly recommend.

Fab service! Dyson is now like brand new!

I have always received a very good service from PHC.
The engineers that come are always very polite.

Tom was very friendly and work quickly

Mark, once again arrived sharp, stripped machine down, cleaned and re-assembled with minimum of fuss. Very clean and tidy Thank you Mark PHC

So sad..
i was coming to update that a resolution has been met and a refund issued

Since you are calling me a liar, I have come with receipts

Truspilot doest accept voice messages and pictures, but i have updated my facebook review with the recording.
I am done here and wont feed to your troll messages
I wish you all the best and looking forward to receive both vacuum in the other it was taken on wednesday

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Update as of 4/07
Update to PHC: shows your level of disinformation, did you even take the time to read the detailed comment here? Agreed it’s not your 5 star you are looking for, but your immaturity shows a lot, have names of the engineer and the agent I spoke with, I intentionally don’t want to add them here to protect their privacy
Your first response is I am lying, so sorry as it’s people like you that kill a good company, I support the mission of PHC by repairing items rather than the conventional throw away and buy a new one, but your level of customer support or no support in this case will cost this company dearly

I am glad everything is recorded as I have nothing to gain by lying, rather than reading the review and finding away to seek a resolution for both parties you engage in childish antics of calling your customers liars

Well here are my rebuttal for your dates as I have the timestamps on my phone

1. Engineer came 26/7. 40 mins late with no reason or apology, just a look in the face saying rebook if you want (unprofessional, but again I wanted my vacuum working so i opted for the option of him taking it away)
2. Engineer called 30/7 saying they can swap parts between Vacum but I will have to pay for filter. No mention of filter been out of stock. I have paid for a filter in the last visit, I have not used the Vacum since then so selling another filter when clearly mine wasn’t damaged or bad in my opinion is a low blow. Engineer also said he can get a filter fitted in and drop both Vacum back before 2/7
2b. I noticed I had the engineer number that called me on the 26/7 so I texted him 19/7 enquiring when the Vacum will be back as I will be travelling, no response
3. I called on 2/7 to PHC by 4pm enquiring when it will be dropped off, call centre agent said she doesn’t know and will call me back immediately (no call back)
4. I called on 3/7 by 4:26pm nonchalant agent telling me if I am worried about the pick up date to far in advance I should come and get it, - bit disappointing by but I said great, give me your address and as she clearly said it’s ready and no one to drop it off, she then said wait, we can only allow engineer drop off next week? This is what got me

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Poor customer service, very poor engineer

This will be my third time of using PHC so I guess the joke is one me.

I have a Miele vacuum and sadly PHC is the only company that fixes Miele in my area

First time I used PHC was for servicing a Dyson , I’ll be honest, not a major difference after the work was done, I could empty the bag myself, I thought the ere was something more to it, the engineer was very pushy on getting me to have a new filter,

Second time was for a Miele, this time the suction was poor, I paid for service and a new filter, I also spotted the head was not working at all, I thought service will fix that but after the service it didn’t work at all, so all I had was a clean vacuum.

I decided to call again, as I had another Miele vacuum that is identical to the last one, but a bit older, all I needed was the head to be replaced from the one to another

I was charged for 2 bookings, even though what I wanted was just parts from one Vacum to be moved to another

The slot was booked for 5:30pm, I waited for 30 mins and no show, I had to call customer service who gave a silly excuse that he was held up, but still no message to me, 1 hour late and I was on my way out when the engineer came, no apology or anything all he said is you can cancel if you want.

I had an appointment to go for so we agreed he will take both vacuum machines and do the fix, bring it back in 2 days

I get a call 3 days later that a swap can be made but I have to pay for a new filter (I totally forgot I paid for filter not to long ago) and we concluded with him bringing back the machine that in 3 days

It’s been over a week, I call everyday because I need a vacuum, I have kids and the house is messy, and the excuse I get from the call centre is that someone will call you back tomorrow,
Imagine giving the snarky excuse 3 days in a roll

I still don’t have both vacuum cleaners as of 03/07
They took it 26/06

I have paid over £200, biggest regret is that I should have used that money to get a new vacuum,

John was very chatty and did a good job. The only thing was the price charged for the filters was well over the top and can be purchased online for a fraction of the price I was charged.

Great and interesting engineer. Efficient. Came to time. Very pleasant man.