Bought a mattress from Phantom furniture. It was delivered 3.5weeks after ordering which was much longer than expected. To be fair, Bart the sales manager was responsive and apologetic for the d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent. The website had a couple of glitches, removing certain choices at submission but the co... Mehr ansehen
Unternehmen hat geantwortet
Apart from slow communication and not giving me the correct instructions and some of the screws and pads for the bottom of the table’s feet missing the table itself is great came quicker than expected... Mehr ansehen
Very good communication through their sales manager Bart. We were kept informed throughout the process and received a top quality product. The panels were of much better quality than expected (25mm... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hi there! The company Phantom Furniture is involved in selling all kinds of furniture, from home furniture to bathroom and garden furniture. We also do wholesale in a B2B format in various forms. We sell furniture all across Europe and worldwide. We’re a dynamically growing company and we want to become a leader in the furniture industry in the UK, just as we’ve become a leader in Europe. I warmly greet everyone and invite you to visit our website. Best regards, Sales Manager Bart.
Kontaktinformationen
Vereinigtes Königreich
- phantomfurniture.co.uk
4.2
Gut
32 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great quality product Definitely going…
Great quality product Definitely going to recommend
17. Dezember 2025
Antwort von Phantomfurniture
We invite you to shop with us again, Anna
Thank you very much for your comment .
Wall mounted pull-down bed and…
Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent.
The website had a couple of glitches, removing certain choices at submission but the company got in touch to resolve this and keep me informed of delivery.
18. Dezember 2025
Antwort von Phantomfurniture
Thank you Andrew
Great mattress and well packed
Great mattress and well packed. The delivery was a bit slow, but maybe because it was near Christmas time
9. Dezember 2025
Antwort von Phantomfurniture
Thank you Tim
Really great piece of furniture.
Really great piece of furniture.
Instructions were easy to follow.
Communication about the delivery date was a little lacking but I did eventually get a text message with an ETA and the driver was on-time and courteous.
26. November 2025
Antwort von Phantomfurniture
Thank you
Highly recommend product, Great product and delivery was good…
Great product and delivery was good although not enough tracking info provided, fault was resolved so still giving 5 stars instructions were geeat too plenty of pictures
26. November 2025
Antwort von Phantomfurniture
Thank you very much for the kind comment. Best regards, and we invite you to shop with us.
Varia System
Excellent products and exceptional service. I will highly recommend and so glad that I found them.
Keep up the great job!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Phantomfurniture
Thank you, Rumen, for the fantastic communication and for the five-star review on Trustpilot.
Thank you as well for being satisfied with our service and for liking our furniture.
We would be happy to assist you again with any future purchases, and we warmly recommend ourselves.
We wish you a Merry Christmas and a Happy New Year — best wishes from Phantom Furniture and from me personally,
Bart
Store Manager
Phantom Furniture
Fantastic company, And quality furniture!
Fantastic company to deal with, there Van arrived with the best driver ever. He got the van up a tricky lane right to the gate, helped get all the boxes through it. The furniture - excellent no issues with any marks or dents all pristine. Quality - superb - 25mm thick walls to the units. They even gave me a video which shows you how easy it is to put together. All arrived on schedule too. We bought the Murphy Bed with a sofa in front of it which works so well and is super soft - great quality - also got 2 side units with hanging space/drawers/bedside table - again excellent love the no handle opening on them too. Bart - the Sales Manager was just superb went above and beyond answering silly questions. Highly recommend! We have 2 different friends now looking at them to buy, after seeing ours.
12. November 2025
Antwort von Phantomfurniture
Good morning, Phil,
Thank you very much for the fantastic comment you left. I’m really happy to hear that you are very satisfied with our furniture.
Once again, thank you — it’s great to know you’re pleased. If you ever have any questions or need anything in the future, please don’t hesitate to contact us.
Thank you as well for the excellent communication — it’s been a pleasure working with you as a person and as a customer. I wish you a Merry Christmas and a Happy New Year, and all the best to you and your family.
Kind regards,
Bart
Great product and service throughout
Great product and service throughout, highly recommend, communication was excellent
30. Oktober 2025
Antwort von Phantomfurniture
Hi Stuart, thanks a lot for the nice comment, and we're really glad you like our assortment as well as our furniture and wardrobes. We definitely invite you to shop with us again in the future. If you’re interested, just drop us a message and you'll get an extra 5% discount from us. I'm sure you'll be satisfied with everything we offer. So thanks again for the fantastic review, we wish you a great day and a happy upcoming New Year that’s just around the corner. Best regards, Manager Bart
A Bit Tricky to Assemble, but Totally Worth It!
The item was delivered late evening due to traffic. But the delivery guy was very friendly.
Communication was excellent with one of the team members, Bart, who responded to emails quickly.
Assembling took quite a long time because none of the panels were numbered or marked, which made it difficult to figure out how to put it together.
However, I must say it was definitely worth buying this product. I can only recommend this company!
5. Oktober 2025
Antwort von Phantomfurniture
Thank you very much for your kind words and appreciation. I’m really glad that you’re very satisfied.
You’re always welcome to shop with us again! If you’re interested, please contact us by email — we’ll send you a discount code.
Have a lovely weekend.
Best regards,
Bart
responsive communication
6. Oktober 2025
Antwort von Phantomfurniture
Thank you very much for the kind and positive comment. We invite you to shop with us again in the future and wish you a pleasant and nice weekend. Best regards, team, Sales phantomfurniture.
Excellent customer service as always
Excellent customer service as always, will be back again as good quality furniture as well, totally recommend them to anyone, you will not be disappointed.
1. Oktober 2025
Antwort von Phantomfurniture
Thank you very much for the kind and positive comment. We invite you to shop with us again in the future and wish you a pleasant and nice weekend. Best regards, Bart, Sales Manager.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.