My dog loves these treats and I subscribed to Amazon delivery then cancelled because of price, Morrisons have just gone up 40%. Petwell are the cheapest by far with delivery. Easy to order, commun... Mehr ansehen
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Das sagen Bewerter
I set up a repeat subscription so that every few weeks a bag of dog food should be delivered. The last 2 deliveries have been delayed because they don't have stock! January's delivery when stock cam... Mehr ansehen
Unternehmen hat geantwortet
Order placed on the 12th February for four large bags of purina one kitten biscuits for hedgehog’s, and passing paws. Absolutely astounded when it arrived this morning 13th February even more astounde... Mehr ansehen
We ordered two surechip feeders plus mats and replacement bowls because one of our cats developed an acute kidney injury and needed to be fed separately. While the parcel was on its way, our cat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Petwell.co.uk - The UK's fastest growing online pet store. Specialising in flea & worming treatments, pet food and accessories. Save up to 50% off RRP on 100's of brands: Frontline, Drontal, Feliway, Royal Canin, Seraquin & Hill's.
Kontaktinformationen
Paramount House, Gelderd Road, WF17 9QD, Birstall, Vereinigtes Königreich
- 020 80893883
- customer.service@petwell.co.uk
- petwell.co.uk
3.4
Akzeptabel
3295 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Competitively priced
Easy to order, prompt delivery with updates, and at a very good price.
Yes I would recommend this company.
15. April 2026
Bewertung ohne vorherige Einladung
Will take your money for an order then…
Will take your money for an order then cancel it 5 days later and expect you to wait a week for a refund!! Do not use!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Emily,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration when an order is cancelled after being placed. While we always aim to fulfil all orders where possible, there are occasions where we are unable to do so due to stock availability or supplier issues. When this happens, we will always contact customers as soon as we are made aware and ensure a refund is processed promptly.
We appreciate that waiting for a refund is inconvenient. Please note that refunds can take 2–5 working days to reach your account, depending on your bank’s processing times, which is unfortunately outside of our control once the refund has been issued.
We’re very sorry for any inconvenience caused and appreciate your understanding.
If you would like to discuss this further, please don’t hesitate to contact us at customer.service@petwell.co.uk or call us on 020 8089 3883, and a member of our team will be happy to help.
Kind regards,
Nicole
Petwell
Dog food
I paid for next delivery and it hasn't arrived I ordered it yesterday m mi
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Billy,
Thank you for your feedback, and we’re very sorry to hear about the delay with your order.
We completely understand how disappointing this is, especially when you have selected and paid for next day delivery. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We can confirm that the delivery charge has been refunded, and your order is still in transit and expected to arrive shortly. While delays can occasionally occur with the courier network, we appreciate how frustrating this is when you are relying on a prompt delivery.
If you do not receive any further tracking updates or your order does not arrive soon, please do get in touch with us so we can investigate this as a priority for you.
You can contact us at customer.service@petwell.co.uk or call us on 020 8089 3883, and a member of our team will be happy to assist.
Kind regards,
Nicole
Petwell
I ordered organic layers pellets on…
I ordered organic layers pellets on subscription, you sent mixed corn, I messaged straight away but have not yet had a response or the organic layers pellets which I urgently need.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Angela,
Thank you for your feedback, and we’re very sorry to hear that you received the wrong item.
We completely understand how important it is to receive the correct feed, especially when it’s needed urgently, and we sincerely apologise for the inconvenience and delay in responding to your message.
Due to the issue caused we have refunded the delivery charge.
This is certainly not the experience we aim to provide. Please get in touch with us directly so we can prioritise this for you and arrange a resolution as quickly as possible.
You can contact us at customer.service@petwell.co.uk or call us on 020 8089 3883, and a member of our team will be happy to assist.
Once again, we apologise for the inconvenience caused and appreciate your patience.
Kind regards,
Nicole
Petwell
Very good customer service top products…
Very good customer service top products would recommend
9. April 2026
Bewertung ohne vorherige Einladung
Petwell have excellent customer…
Petwell have excellent customer service, my delivery was delivered to the wrong address and they were very helpful in finding it, thank you Nicole for your prompt reply to my email, highly recommend this company
7. April 2026
Bewertung ohne vorherige Einladung
Excellent value, communication, delivery….
My dog loves these treats and I subscribed to Amazon delivery then cancelled because of price, Morrisons have just gone up 40%. Petwell are the cheapest by far with delivery. Easy to order, communication excellent, delivery quick. Will definitely be ordering these treats again and hopefully other items.
6. April 2026
Bewertung ohne vorherige Einladung
Scammed again
I purchased some wet cat food, 40 pouches per box priced at £11.36 each, I subscribed, then found the price had changed to £13.06, then changed again to £9.01, then a few days later to £15.43. I was never informed about this and it's a good job that I checked my account online because the total amount was for £150+. This surely must be against UK consumer law and I've decided to take this further. I have screenshots and emails showing what I've explained. A previous complaint, I had to pause my subscription because that price had gone up, but was told the price had gone up because I'd paused my subscription which didn't make any sense because the price had gone up before I'd paused the subscription.
In a nutshell, they're changing subscription prices without informing their customers. Beware.
***Update***
I contacted Petwell and they told me that there's nothing they can do when prices rise and to check my account every so many days and before dispatch, which shouldn't be the case if customers received an email about the price is changing. A £6 increase per box is a substantial amount.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Nosmo,
Thank you for your feedback.
We’re very sorry to hear about your experience and understand why this situation would be concerning.
We want to reassure you that we take pricing transparency and our responsibilities under UK consumer law very seriously. Subscription prices can occasionally fluctuate due to supplier or promotional changes.
It’s certainly not our intention to cause confusion or for you to feel misled, and we apologise for any frustration this has caused. We would really appreciate the opportunity to review your account, order history, and the screenshots you’ve mentioned so we can investigate this thoroughly and provide a clear explanation.
Please contact our Customer Service team directly on 020 8089 3883 or email us at customer.service@petwell.co.uk, and we’ll prioritise your case and work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Nicole
Petwell
Excellent service
Excellent service. Unfortunately first one arrived damaged, arranged a replacement and the price had dropped. They refunded the difference also.
2. April 2026
Bewertung ohne vorherige Einladung
GREAT PRICE AND GREAT DELIVERY...THANK…
GREAT PRICE AND GREAT DELIVERY...THANK YOU PETWELL
4. Januar 2026
Bewertung ohne vorherige Einladung
Good communication and a fast delivery…
Good communication and a fast delivery service. Great service
2. April 2026
Bewertung ohne vorherige Einladung
Thank you Petwell for Great! Customer Service
Thank you Petwell. For such quality Customer Service. Very refreshing and rare in this day and age..I will continue to make purchases from you. Pity the Parcel Companies let you down.
1. April 2026
Bewertung ohne vorherige Einladung
Excellent Customer Service
I have never had any issues with my orders from Petwell in the past, all orders have been fulfilled and delivered quickly. However, I had an item missing from my most recent order and upon contacting Petwell, Natasha had got back to me and organised a refund within 20 minutes - excellent customer service.
30. März 2026
Bewertung ohne vorherige Einladung
1st purchase experience
I have paid as much in postage as what the product costs, quite disappointed there, it also mentioned a percentage off the order which I didn't get.
Disappointed customer 😑
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello,
Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to feel disappointed with both the delivery costs and the discount not applying as expected.
We’d really like to look into this further for you and make things right. Please contact our customer care team at sales@pet-supermarket.co.uk
or call us on 020 8089 3880, and we’ll be happy to investigate and assist.
We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.
Kind regards,
Nicole
Petwell
Prompt delivery
Prompt delivery, good communication*****
17. März 2026
Bewertung ohne vorherige Einladung
Value for money and arrived on time
19. März 2026
Bewertung ohne vorherige Einladung
Fast and efficient service at a great…
Fast and efficient service at a great price
16. März 2026
Bewertung ohne vorherige Einladung
Never received my order.
I placed an order from Petwell and, after being assured it was on its way, found this not to be the case. After 2 weeks I again contacted them and, instead of offering to send my order, they just cancelled it. Very poor customer service. I won't be buying from them again.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Zoe,
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience and completely understand how disappointing this must have been, particularly after being advised that your order was on its way.
Following investigation, it was confirmed that your parcel was unfortunately lost in transit with the courier. Given the length of time that had already passed, we made the decision to process a full refund as the quickest resolution, as we did not want to cause you any further delay.
I appreciate that this may not have been the outcome you were expecting, and I sincerely apologise for any frustration or inconvenience caused.
Please be assured that your feedback is important to us and will be taken on board as we continue to review and improve our service.
Kind regards,
Natasha,
Petwell.
Held off writing this review until I…
Held off writing this review until I see how my complaint was dealt with but now feel I must write this negative.
My order arrived all items were incorrect customer service very sorry and promised an investigation and sent out the correct items as an urgent still took 3 days to arrive and I couldn’t believe it they sent wrong items again being a weekend customer service closed so will chase them again Monday I except mistakes happen so would have given positive if the second time had been correct unfortunately I won’t be a repeat customer now
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Petwell.co.uk
Hello Scott,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after the replacement order also arrived with incorrect items. While we do our best to ensure orders are packed correctly, we sincerely apologise that this was not the case on this occasion.
Please be assured that situations like this are taken very seriously and we will ensure your feedback is passed on to the relevant teams so this can be investigated and improvements made where necessary.
If you haven’t already, please contact our Customer Care team so we can review this further and work towards a resolution for you. You can reach us at customer.service@petwell.co.uk
or call us on 020 8089 3883.
Once again, please accept our sincere apologies for the inconvenience and disappointment caused.
Warm Regards,
Natasha,
Petwell.
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