Horrible experience please read
Kind of a long story, but to make it short, I ordered a couple of things from these folks about six weeks before I needed them for a birthday present. I also paid for express shipping. I saw their advertising on Facebook and I’ve had good luck there before so, I didn’t really do my homework on the company… That’s on me.
So four weeks later, I start getting a little nervous about time and give them a holler. they let me know that one item was delivered and the other one I would see in a couple of days. they gave me a company to get a hold of about the missing delivery. To their credit, at this point they had replied quickly, and they were both professional and courteous.
But the company they gave me for the tracking was almost impossible to get a hold of and when I finally got to their website….It was in Chinese and had no option to switch to English. I don’t speak Chinese so that was a bit of an issue. I let the customer service know my problem and about this time item number two shows up. it is broken and wrong. It’s not what I ordered. So now I get a hold of customer service again and here’s where things went really south… And remember up to this point I have spent $50 plus express shipping and I’ve gotten one MIA item …and one broken item that was not what I ordered anyway.
The solution that was offered to me…was they offered to refund two dollars?
That took a minute to sink in and it was actually pretty insulting, but that was the only offer they made to make any restitution to make it right at all. I said I wasn’t real happy about it and they said they would pass that on to their different departments so they could do better in the future.
I don’t have a lot of faith in the fact that they will improve from reading some of these other reviews. offering me two dollars was both insulting and accomplished nothing.
I never expected to be made 100% whole but basically I could’ve lit 50 bucks on fire and at least got the warmth from it.
I hope people read the reviews on this. I generally don’t write bad reviews, but these folks were pretty infuriating and in my mind this entire thing is akin to theft.
All I can review is for my personal experience, but it seems like there’s quite a few in the same boat.
I wholeheartedly do not recommend this company.








