Pennine Home Improvements Bewertungen 

492
•
TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great staff managed to make an extremely difficult job look easy although we know it was not . Very old house with not a window plumb . Turned up on time and never stopped , work outstanding . Projec... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We were impressed from start to finish with the installation of 2 windows. The sale's experience was very good and without pressure, it was based on what we needed and at a competitive price. The inst... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

From initial enquiry to survey to installation I couldn’t fault the friendly professionalism of the entire staff I dealt with. The two lads Chris and Peter were fantastic. They went over and beyon... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish. From initial talks regarding the option of new windows and frames to the EXCELLENT service of Pennine keeping in touch and the fitting of the windows. Very frie... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Installateur von Fenstern mit Doppeltverglasung

Vom Unternehmen geschrieben

Pennine Home Improvements have been servicing customers in the North East region for over 45 years. We supply and install top quality UPVC windows, doors and composite doors as well as the very best in Living Spaces. Our staff's obsession with customer service is backed up by our unrivalled 20 year guarantee which we believe will give our customers the peace of mind they deserve. Feel free to visit our showroom in Team Valley to see a selection of the products that we offer, or allow us to visit you in the comfort of your own home at a time that is convenient for you, completely free and under no obligation. We are Proud to be Pennine!


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

492 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.5

Alle Bewertungen

(492)

214 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

NO AFTER SALES

Having just spent thousands of pounds replacing 9 windows at my property there is a small snagging list to complete the work. I have now been let down a second time with no shows from this company to rectify the snagging list .No calls from the company to say they were not attending I had to call them and the project manager said she did not know why they did not turn up? some management communication?
The fitters were spot on but the after sales is a NIGHTMARE

5. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Steve, I’m very sorry to hear that we have let you down, it’s certainly not what we expect to happen and I will most certainly investigate to find out what happened. We pride ourselves on delivering excellent customer service and especially after sales, so to hear this is extremely disappointing to say the least, and I can only apologise on behalf of the company, but rest assured you will be contacted tomorrow by a Director to explain what has happened and to arrange a resolution. Once again, please accept my apologies and rest assured we will deal with this matter urgently. Thank you for highlighting this to us.

Bewertet mit 5 von 5 Sternen

Excellent quality, fit class fit and brilliant customer care throughout the process.

From initial inquiries to after fitting, the whole experience was informative and very professional. No pressure to buy, I was even able to visit a property that had windows fitted that I wanted. Kept up to date pre fitting, stuck to agreed dates. Windows fitted with minimal disruption and mess. Very professional and helpful fitters, even put my blinds back up for me!! Progress checked at everyday from the office and a site visit. Love my new windows that have made a huge difference to my house, feels warmer more secure and they look amazing.

19. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Kay, thank you very much for your lovely review, we really do appreciate the feedback and I’m thrilled to hear how happy you are.

Bewertet mit 5 von 5 Sternen

Had new windows installed throughout

Had new windows installed throughout. Had an amazing experience & thoroughly pleased with the works after completion. Kev & Norman were punctual & polite & very tidy working could not fault them.
Got regular phone calls to update us on the progress prior to installation & after.
Really pleased we chose Peninne & would highly recommend.

15. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Jackie, thanks so much for saying you’d highly recommend us, it really means the world to us and we really appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Excellent fitters, good communication.

Pennine have installed a new roof on my conservatory. The two fitters, Tony and Calum, could not have been better, very much the skilled workmen you hope will be working on your home. Punctual, polite and extremely hard-working, they did a great job and were quiet and considerate throughout, a real credit to the company. The subsequent plastering and electrical work were all done very well and on time. Communication with company, via Allison, was also very good. Overall, an impressive experience.

12. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Mary, thank you very much for taking the time to post your review about your experience with us, we really do appreciate the feedback.

Bewertet mit 5 von 5 Sternen

First class service

First class service from beginning to end. Constant communication throughout the sale and installation. Everything taken away and cleaned up afterwards. The sales team and installers were really polite and friendly. Would really recommend these guys

20. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Allison, thanks so much for saying you’d recommend us following your installation, we really do appreciate it.

Bewertet mit 5 von 5 Sternen

Installation of windows and doors

The whole experience was very easy.
The office kept me well informed on when things would be happening.
The fitters on the day were great.

15. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Nicola, thank you very much for posting your feedback, we really do appreciate it.

Bewertet mit 5 von 5 Sternen

Absolute outstanding installation of my…

Absolute outstanding installation of my front door from Geoff and Nathan. They could not be any more polite and left everything exactly as expected. Thank you!

19. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Greg, thank you so much for your review, it’s greatly appreciated and I’m sure Geoff and Nathan will be thrilled to read this.

Bewertet mit 5 von 5 Sternen

I had 10 double glazed windows replaced…

I had 10 double glazed windows replaced that only took 2 days. All old windows were taken away. The fitters explained exactly what was being done each day. They were friendly and polite. I was asked to check over each window to ensure I was happy before they left. The Pennine project manager contacted me each day to ensure I was happy with progress.

14. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Malcolm, thank you very much indeed for your lovely review, we really do appreciate the feedback.

Bewertet mit 5 von 5 Sternen

New windows fitted

New windows fitted - the whole process went smoothly from the co-ordination with Kim through to the fitting with John & Johnny. Really pleased with the final result & wouldn’t have any hesitation in using pennine windows again

16. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Matty, thanks very much for taking the time to post your review, really do appreciate it and I’m sure all of the people involved in your project will be delighted that you gave them a shout out.

Bewertet mit 5 von 5 Sternen

Excellent company

Excellent from start (a knock on the door, then sales) to finish (installation and after care), absolutely brilliant 👌100% 👏

9. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Sara, thanks very much for your positive feedback, we really appreciate it.

Bewertet mit 4 von 5 Sternen

It all started when...

It was a lovely surprise from when the 1st Sales man knocked on our door (as we where looking for someone to come and redo the window's and door's) To the 2nd salesman who came and did a thorough extended explanation of how they will look and work. To The workers/builders on Friday where on Time, Very Efficient, got the Cat Flap in utility door, as requested. Quickly and efficiently, everything working as well as it should so far so good. Clean and tidy, polite, where here for longer than expected as the lock on the utility door wasn't up to scratch but they went the extra mile and stayed to get the job done right. I would recommend them to a friend/family member.

9. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Charlotte, thank you very much for taking the time to post your review, we really do appreciate the feedback and I’m especially thrilled to hear that you’d recommend us, that’s fantastic to hear.

Bewertet mit 5 von 5 Sternen

Amazing service

From the start to finish the whole process of getting our new sliding patio door has been amazing with Pennie I can’t thank them enough for their amazing customer service. We will be definitely using them again for any future upgrades to our home

14. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Graham, thanks very much indeed for your lovely review and especially for saying you’ll use us again in the future, it’s greatly appreciated.

Bewertet mit 5 von 5 Sternen

A++ Very positive experience

Thank you very much for a very positive and professional service.
From the very pleasant Kim at the office for organising everything and being understanding when I was hospitalised for a month and everything was postponed with no feeling of it being a problem for the company, to the fitters Jonathon and Michael, who were prompt and professional, tidying and hoovering as they finished an area. The finish on the single and bay window was perfect and we are both very happy with the friendly service we have received. Next time we need windows we will be asking for the same team.
Highly recommend.
Thank you.

13. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Claire, thank you very much indeed for your lovely review, we really do appreciate the feedback and I’m sure the team will be thrilled when they see this. Thanks also for saying you’d highly recommend us, that really is the best we could wish for.

Bewertet mit 5 von 5 Sternen

Full house of windows and doors fitted…

Full house of windows and doors fitted in 2,half days .Rain and freezing weather did not stop Lee and Ken in compleating there great work /Corrina kept in touch on updates and how the instilation was going.Great company thank you all

9. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Paul, thank you very much for taking the time to post your review, we really do appreciate the feedback and I'm sure Lee, Ken and Corrina will be delighted to have been given a mention for their involvement with your project.

Bewertet mit 5 von 5 Sternen

We felt confident that we would get a…

We felt confident that we would get a great installation as from start to finish there was good and regular communication.
Our Sales Adviser Courtney was very likeable and not at all pushy. Our Surveyor Martin was the best - (unlike one with another Company ) - our Project was complex and Martin was extremely thorough and explained everything in great detail. He was the key to our Project. Our fitters Geoff and Nathan were careful and worked in all weathers to get the job done and they were friendly and tried to stay positive in very tricky working conditions. They put covers on the carpets and there was very little clearing up to do afterwards.
Corinna , our Project Co-ordinator was brilliant and her friendly calls kept us sane when there were delays with the delivery of some of the installation. We saw our Project Manager 3 times in a 3 day installation which impressed us as I don't think this probably happen with many Companies, and he is very friendly and informative.
A little mention must go to the Scaffolding Company who came to take the scaffolding down on the Sunday before Christmas, amazing.
Our installation looks impressive and is good quality. This is our only experience of using Pennine but what felt really good was being given the contact details of a Project team - no having to ring up a number and go from one extension to another. This makes it a good experience. I needed to contact Corinna a couple of times and she sorted it without hesitation.
Thank you Pennine for delivering a difficult installation 👏👏

12. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Sharon, thank you so much for your lovely review and especially for giving a shout out to all of the people involved with your project. It goes without saying that it's brilliant to hear such positive feedback following your experience and I hope that we may be able to assist you in the future if you require any further home improvements carried out, or if you need us to visit anyone that you should recommend us too. Thanks again Sharon.

Bewertet mit 5 von 5 Sternen

Within a few days of the placing the…

Within a few days of the placing the order for 6 double glazed windows the scaffolding was up and secure,
We expected the windows to be installed the following week but there was a delay in obtaining the glass!
My commitments made it inconvenient to authorise installation so it was deferred for a few weeks.
However, despite an initial delay the windows were fitted in 1 working day.
The team of Garry and Adam were extremely good. They showed respect for our property, laying dust sheets and tidying up as they moved from room to room. They worked swiftly and competently. Added to that they both had a friendly personality, chatting to us as throughout the day.
Having arrived about 8am they finished at 4pm. A job well done.
I am also very pleased with the office staff, especially Kim. She accommodated our delays and kept updating the schedule, and after completion of the job was eager to check that we were satisfied with the work and the quality of the end result.

11. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Kath, thank you so much for your lovely review, we really do appreciate the feedback and it’s especially nice of you to give a mention to the staff involved with your project, I’m sure they’ll be absolutely thrilled to read this.

Bewertet mit 5 von 5 Sternen

Well designed and constructed front…

Well designed and constructed front door.
Fitted with no hassle and no mess. The man who fitted the door was a credit to his company.

17. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear John, thanks very much indeed for taking the time to post your review, we really are very grateful to you.

Bewertet mit 5 von 5 Sternen

We were most impressed with the lads…

We were most impressed with the lads who fitted our windows, they worked non stop, tidied up, were polite, a credit to the company.
The windows look good and a quality product

11. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Verna, thanks so much for posting your feedback, we really do appreciate it.

Bewertet mit 5 von 5 Sternen

Window Installation

C Young
Full house Window Installation. I would like to thank Billy's Team for their amazing hard work. From the moment they arrived they worked consistently. All carpets covered with dust-sheets. On completion of the installation they cleaned all the windows, and hoovered too. What a Team. Not forgetting Jordan from the Installation Team, who kept me informed all the way through as to what was happening & when. Many thanks.

10. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Christine, thank you so much for your lovely review and especially for giving a shout out to Billy’s team and Jordan, I’m sure they’ll all be as delighted as we are.

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service, from visiting the showroom to fitting of the doors. Everything was very professional, no pushy sales staff, exceptional product and very competitive prices. Doors ordered and fitted within 3 weeks.
The fitters (Chris and Dale) were fantastic, no mess and unbelievable workmanship. They even hoovered the path when they finished!!!
Thank you Pennine Home Improvements, you've made my weekend, as they say, Happy Wife, Happy Life, and my wife is more than happy.
100% recommend this company.

12. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Pennine Home Improvements

Dear Derek, thank you so much for your lovely review, and especially for saying you’d recommend us, we really appreciate it.

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