PenCarrie Bewertungen 

I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.
I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.
Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.

very easy website to use.
very welcoming staff and helpful if you need to speak to anyone

Great service!!! Fast, efficient & friendly

Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. With every conversation I feel like they personally know me and we have been friends for years.

Years ago we used to choose our garments from the four big suppliers, BTC, Ralawise, Uneek and yourselves. We no longer do that 100% of our orders are now with yourselves.

I can’t fault the service you and all the customer service team provide.

Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of products.

Extremely disappointed with Pencarrie’s handling of a critical delivery issue.

We experienced repeated delivery failures over an eight day period via their courier partner. While courier issues can happen, the real problem was the lack of urgency and ownership from Pencarrie once it became clear how serious the situation was.

Despite being fully aware that the order was for a time sensitive event, replacement stock was delayed, decisions were made that reduced the chances of successful delivery, and responsibility was continually pushed back onto the courier. At no point did it feel like enough effort was being made to ensure the stock actually reached us.

This situation caused severe disruption to our business, wasted staff hours, and put an important customer relationship at risk. For a supplier of this size, I expected far better communication, urgency, and accountability.

Unfortunately, based on this experience, I cannot recommend Pencarrie where reliable, time critical delivery is essential.

Very helpful and knowledgeable

I’ve been using PenCarrie for around six years and they’ve been consistently excellent. Their website is easy to use and integrates smoothly with my own, making ordering simple and efficient. Garment quality is reliable, logistics are spot‑on, and orders are processed quickly and accurately.

The online support team is always helpful, knowledgeable, and friendly. Because the service is so good, I very rarely need to use any other supplier. Highly recommended.

📝 Website / Supplier Testimonial (professional, detailed)
PenCarrie has been a trusted supplier of mine for approximately six years, and they continue to deliver exceptional service across every part of the process. Their website is well‑designed, intuitive, and integrates seamlessly with my own, which makes product selection and ordering incredibly efficient.

Order processing is consistently smooth, accurate, and fast. The garment quality is dependable, and their logistics team ensures deliveries arrive on time and well‑organised.

What truly sets PenCarrie apart is the standard of customer service. The online support staff are knowledgeable, responsive, and genuinely committed to helping their customers. Because of this level of reliability and professionalism, I very rarely use any other supplier.

PenCarrie remains a valued partner in my business, and I’m pleased to recommend them.

Had a slight problem with a tshirt it was sorted straight away with replacement 1 day delivery. Good service.

A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - She was super helpful and a credit to the team! Thank you so much Alex!

Very proactive onboarding and interactive discussion on products and way forward with Olesya. Good to see that engagement with their networks is top of the priority list!

Sarah was so helpful

Customer service is always top tier and orders always on time & high quality

I’ve always enjoyed working with Pencarrie, and a recent experience with DPD has reminded me why. Their customer service is genuinely excellent. Despite ongoing issues with DPD, the team at Pencarrie went above and beyond to help resolve the situation.

A special thank you to Shelley, and the customer team who took my concerns seriously and escalated everything quickly, and to Kieran, who personally stepped in to ensure my order was rekeyed, collected overnight, and sent via an alternative courier so it could reach me as soon as possible. Their communication was clear, proactive, and incredibly professional throughout.

While the delivery problems were outside of their control, Pencarrie did everything they could to put things right, and I truly appreciate the effort and care they put into resolving the issue.

Highly recommended - excellent products, but more importantly, exceptional people.

Sarah has helped me on numerous occasions, absolutely wonderful customer service!!!

Pencarrie i would like to thank you all for being so patient and helpful in everything we ask.
40 years of being in this business we have seen some changes and some we don't like.
Patience is a vertue and you all have it.
Not like some other suppliers !
Love placing our orders with you as nothing is to much for you guys.

I have in the last few days spoken and seeked assistance from your internal sales team, with Olesya.

She has been remarkable and was able to assist in a very professional manner and carried out in assisting in a very exemplary way.
She has been wonderful and a joy to work with
Good luck and look forward to working with Olesya

Sarah is amazing and goes above and beyond helping us everytime. She is so friendly and very knowledgeable. Sarah is a credit to Pencarrie and gets things done immediately! :)

I can honestly say as a business owner, moving over from our previous supplier to PenCarrie was by far one of the best decisions myself and my wife have made this year for our little independent business.

They consistently go above and beyond for us as a business, their customer service team are a credit to the company consistently far exceed my expectations. I called only yesterday to speak to Sophie whom contacted us via email shortly after we attended PenCarries most recent branding event. I would remised if I did not say was for me and my wife was a highlight of the year we were kindly invited to by another of their representatives Olesya Isupova.

It genuinely felt that Sophie did everything that she could to help me and as usual solved it quickly.
the entire team deserves nothing but accolade they are a pleasure to work with and they will continue to have Camerons Crafts as a customer indefinitely.