Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Mehr ansehen
Unternehmen hat geantwortet
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Mehr ansehen
Unternehmen hat geantwortet
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Unternehmen hat geantwortet
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
Unternehmen hat geantwortet
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Friar Lane 40, NG1 6DQ, Nottingham, Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great team. I have received a lot of support from Paypacket team for my disabled father needs. Everyone is so helpful and supportive and made the process very easy for us. I will definitely recommend their services.
Great customer service and very friendly staff. Thank you .
Never had a problem so would highly recommend.
Kimberly is quite responsive and she has helped us providing the necessary information to resolve the payments to the carers
Paypacket has always been helpful and accurate in pay for my daughter's carers. When I call for any reason they are helpful and polite. Thank you.
Great quick response to resolve an issue that is not their fault but helping to sort. Much appreciated
I always receive a prompt efficient service, great advice and immediate assistance from Kellie when needed. I find the company very dependable and reliable and would recommend them without hesitation
Thank you for a very prompt and efficient service. Extremely satisfied with all the work done so far , especially in regards to responding to client requests !
PayPacket customer service was excellent. The team was quick to respond, professional, and very helpful in resolving my issue. Great experience overall!
Keri Wood with whom I deal with is always prompt and professional when dealing with my account. Any queries I may have are always dealt with immediately.
Highly
Recommend
Been using paypacket for 6 months now with no issues. Easy to set up.
My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help.
Would highly recommend paypacket, especially to anyone new to being an employer.
So helpful & reassuring. Went above and beyond to talk me through everything and explain it all. Kept me calm when I felt overwhelmed with the forms. Very trusting and helpful. So glad to be using them. Thank you for everything.
Great comunication.. always happy to help :)
Getting the help I need I appreciate so much
"Five-star service from Kellie! She’s helpful, knowledgeable, and always a pleasure to deal with. If you're looking for someone reliable to handle payroll, she’s the one."
Quick and efficient with regards to my query.
Exemplary service from Anna who always has time to help with any aspect of pay. Such a support over the years and shows empathy every time I call. I have used paypacket since I had to employ PAs to help with the care of my mum and nothing is ever a bother for them. Best wage provider in the uk as far as I’m concerned. Highly recommended. Thanks Anna.
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