I contacted the team at the end of March to arrange additional home insurance on a new property. I lost my husband last year & the pathway has been challenging in relation to the sale of my house... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently t... Mehr ansehen
Unternehmen hat geantwortet
As a first time renter and a young one as well I was extremely nervous about setting up everything for the new house. Payment shield has made it so easy and explained everything very well. I went ahea... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience with Dawn regarding my payment dawn was very helpful explaining i didn't have to pay today (i inadvertently last year deleted my direct debit) also a nice surprise my home i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Versicherungsgesellschaft
- Haushaltsversicherung
- Einkommensversicherung
- Versicherungsagentur
- Vermieter-Versicherung
- Mieter-Versicherung
Informationen, die aus verschiedenen externen Quellen stammen
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Kontaktinformationen
Wight Moss Way, PR8 4HQ, Southport, Vereinigtes Königreich
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4.9
Hervorragend
8331 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic ,i was attended to well and…
Fantastic ,i was attended to well and all question answered
17. April 2026
Bewertung ohne vorherige Einladung
Great service and no issues with my…
Great service and no issues with my policy. When I needed to cancel Dawn was really kind and courteous, I’d recommend again
17. April 2026
Bewertung ohne vorherige Einladung
Outstanding Team
I contacted the team at the end of March to arrange additional home insurance on a new property.
I lost my husband last year & the pathway has been challenging in relation to the sale of my house.
I had to speak to several members of the team over a few days. On each occasion I was spoken to with professionalism , empathy & understanding of my situation.
I would like to commend Lisa, Elaine, Kayleigh & Kristian for their assistance in guiding me through this.
23. März 2026
Bewertung ohne vorherige Einladung
Customer Service
Many thanks to Dawn for very clear explanations regarding transfer of policy and making the process as simple as possible. Such a calm, reassuring and friendly voice at a moment which can be a bit stressful. A lovely, positive experience!
17. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I would have given more stars
I would have given more stars to Dawn if possible.
Professional and very informative.
A joy to speak with thank you.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon Claire,
We're happy to hear that you had such a positive and informative experience.
It's wonderful to know you enjoyed speaking with Dawn, and we appreciate your kind words regarding awarding more stars!
Have a super weekend.
Diana
Paymentshield
I've contacted Paymentshield a few…
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently to query something on my policy and Dawn was really friendly and helpful, resolving my issue straight away.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning Alexandra,
Thank you for taking the time to provide your 5 star feedback.
We're happy to hear that you've had a great customer service experience with Dawn. It's wonderful to know that issues have been resolved quickly and professionally.
Have a super day.
Diana
Paymentshield
Amazing service
Amazing service, highly recommend . Thankyou Dawn!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning Sarah,
Thank you for your amazing 5 star feedback.
We appreciate your recommendation and are so glad you had a great experience. Thank you for your positive feedback!
Have a lovely day.
Diana
Paymentshield
Dawn was extremely helpful and helped…
Dawn was extremely helpful and helped us out on short notice :)
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning Andrew,
We're happy to learn that you received extremely helpful support from Dawn, on short notice.
We appreciate your positive feedback. Have a lovely day.
Kind regards,
Diana
Paymentshield
Antwort von Paymentshield
Good morning Florin,
We're happy to hear that your experience was fast and easy.
We appreciate your feedback! Have a great day.
Diana
Paymentshield
The agent was so nice and helpful with…
The agent was so nice and helpful with ny inquary
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon Josephine,
We're so glad the agent was helpful with your inquiry and that you had a positive experience. Thank you for sharing your feedback with us.
Have a super day
Lewis - Paymentshield
Policy renewal review
I would like to thank Mrs. Courtney, for the way, she handled my request in a professional manner.
I gave 3 stars, because i think offering the best price for customers is important in this industry and I didn't get that best price. My renewal price was spiked by 45.16£. To lower it down, I had to increase my access, which is not what I wanted to do this morning.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon,
We appreciate your feedback and are glad that you were pleased with the professional service you received from our agent.
We understand your concern regarding the premium increase and wanted to assure you that we always provide our customers with the best premium from our panel of insurers. We are grateful for your feedback, which we can utilise when speaking to our partners.
Have a lovely afternoon.
Diana
Paymentshield
Professional and easy to manage.
Professional and easy to manage.
As far as setting everything up, the agents have been very helpful and the process is very simple. The portal works well and everything is electronic so it is easy to find all your documents.
I have not had to make a claim yet but hopefully, if the time comes, it's as straightforward as everything has been since.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon Robin,
We're happy to hear that the setup was simple and our agents were helpful! We're glad the portal works well for you and appreciate your feedback on the electronic document access.
Have a lovely day.
Diana
Paymentshield
Renewing home insurance
I had a great experience with Dawn regarding my payment dawn was very helpful explaining i didn't have to pay today (i inadvertently last year deleted my direct debit) also a nice surprise my home insurance had gone down which she explained paymentshield always do their best to obtain better quotes
Dawn was lovely to chat to and may i add it was great to talk to an actual person and not AI
Thank you
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon,
We're happy to hear that you had a great experience being helped by Dawn. We appreciate your positive feedback regarding the helpful explanation about your payment and home insurance. We will ensure your wonderful feedback is passed on.
Have a super day
Lewis - Paymentshield
A Shining Example of Customer Service
Waiting time for my call to be answered was less than 90 seconds. My enquiries were dealt with in a polite, professional and friendly manner. A shining example of high quality customer care.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon Paul,
We appreciate you taking the time to leave us this fantastic review. We're so glad to hear that our service was prompt, and your enquiries were dealt with in a professional and friendly manner.
Have a super day
Lewis - Paymentshield
Amazing customer service
Amazing customer service. Thank you Dawn for making it easy for me to renew.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning Marco,
We appreciate you taking the time to share your positive experience with Dawn with us. We're so happy to hear that your renewal process was easy.
Have a super day
Lewis - Paymentshield
Jocelyn was really helpful giving me…
Jocelyn was really helpful giving me all the information I needed for my quote and getting us setup on the policy.
Was also very quick to get through tp customer service which is always a bonus
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning Ryan,
We're happy to hear that the information provided by Jocelyn was helpful and that you were quickly set up on the policy. We appreciate your positive feedback and thank you for taking the time to leave a review.
Have a super day
Lewis - Paymentshield
Excellent Communication
It was a pleasure, to be able to speak with a human-being (Dawn), who dealt with the issue quickly, efficiently and cheerily.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning,
We appreciate you taking the time to share your experience. We're so happy to learn that you were pleased with the quick, efficient, and cheerful support you received from Dawn. We will ensure this is passed on.
Have a super day
Lewis - Paymentshield
Easy and Quick fix, thanks to wonderful staff
I had an issue with my registered email, having accidentally given a wrong one. (My own fault!
Elaine was absolutely wonderful, quick to respond and fix any issues. The process was easy, and I now have access to my account.
Thank you again!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good afternoon Alicia,
We are happy to hear that the email issue was resolved smoothly. We appreciate your positive feedback regarding the quick support you received from Elaine and are glad you now have access to your account. Thank you.
Have a super day
Lewis - Paymentshield
Antwort von Paymentshield
Good afternoon Jitendra,
Thank you for taking the time to provide your 5 star review. We look forward to helping you again next time.
Have a super day
Lewis - Paymentshield
Excellent customer service
Excellent customer service throughout my interaction with Paymentshield. The advisor was very helpful, explained everything clearly, and ensured I fully understood my options. The information provided was clear and transparent, which made the whole process smooth and reassuring. A very positive experience overall.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Paymentshield
Good morning,
We're happy to hear about your positive experience with our customer service. It's great to know the advisor was helpful and explained everything clearly. We appreciate your feedback regarding the clear and transparent information provided.
Have a super day
Lewis - Paymentshield
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