What I received was great quality and a beautiful umbrella, however I did not get what I ordered and it took me following up with the company a few times to find out the umbrella I ordered was not av... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They answered questions i had before buying and suggested the best unbrella for me. It arrived quickly. Needs assembly but it was well explained. The base moves because it has weels.once in the rig... Mehr ansehen
I put this review first on Patioslife.com but have realised they claim to be a North American company as well as the UK company. The experience of them is the same for all customers and wherever... Mehr ansehen
Unternehmen hat geantwortet
Well I finally got my 3 x 3 parasol after many weeks of delay. Obviously they hadn't got the one that I ordered but after a few weeks of waiting they offered me an upgrade which, I imagine they had g... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, Vereinigtes Königreich
- support@patioslife.uk
- patioslife.uk
3.1
Akzeptabel
83 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Avoid at all costs
Avoid at all costs. Not only do they not have the products in stock, they try to fob you off with alternatives you don't want including delivering them without permission, then fail to collect them leaving you acting as a warehouse on their behalf.
Purchased a 3x3 cantilever parasol on 11th July, ref #UKP123323. Have been chasing it for weeks during which time I was repeatedly offered a different, bigger product and repeatedly refused as it would be too big to fit in my garden.
Finally got an shipment tracking link near the end of July and on the 30th I received the bigger product which I hadn't ordered and had repeatedly declined to accept.
A collection was arranged for today (12th August) and the courier you booked to collect it failed to turn up.
The box is huge and I cannot store it in my house anymore, so it's now sitting by the kerb ready for collection, where it will remain. If it's not collected in the next 7 days I'll be disposing of it, having already stored it on your behalf for 2 weeks.
I have requested a full refund which I expect to receive promptly.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Dalem,
We sincerely apologise for the disappointing experience you have had with your order.
We are truly sorry that you received a different size product from the one you originally ordered. This was our mistake, and we completely understand the frustration and inconvenience this has caused, especially after the time you have already spent waiting and following up with us.
We take this matter very seriously and will be contacting you as soon as possible to arrange a suitable solution and resolve the issue with the incorrectly delivered item.
Thank you for bringing this to our attention. We sincerely apologise again and appreciate your patience while we work to put this right.
Warm regards,
Patioslife Customer Support Team
Totally happy
My initial order was not in stock at the time of order and i was offered an upgraded umbrella which was promptly received. I found assembly to be easy. Since the umbrella has operated exactly as described and promised in the advertising. We are completely happy with our purchase and the customer service that has been delivered.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear David,
Thank you very much for taking the time to share your experience with us.
We are delighted to hear that you are happy with your purchase and that our team was able to provide a suitable solution when your original choice was unavailable.
It is wonderful to know that the upgraded umbrella arrived promptly, the assembly process was straightforward, and the product has performed as expected. Your recognition of both our product quality and customer service means a great deal to our team.
Thank you again for your support and for choosing Patioslife. We hope you enjoy your outdoor space with your new umbrella for many years to come.
Warm regards,
Patioslife Customer Support Team
Update to my previous review order No…
Update to my previous review order No UKP122044. As a recap I placed my order on the 22ND OF JUNE and still have not received my order. A Beige Parasol and I paid extra for the wheeled base.
After continuous back-and-forths and bad communication I was told my shipment will be with them at the end of July. Then at the end of July I was told they didn't have my colour on the shipment, I was told I could have cream, tan or terqoiuse. I selected cream. I was then told cream was out of stock!! So I selected Tan. I was told in the mix of this conversation I could have a 3% refund.
Then I was told my wheeled base was out of stock and that I could have an upgraded base with 4 wheels! I protested that the base I had ordered already had wheels but APPARENTLY that only had two wheels... seems unlikely as they do not even list this item on their website.
Anyway, I confirmed I would have the "Upgraded" base. I then get a delivery notice from InPost, next day comes around and a base has been delivered but NO PARASOL.
So over 7 weeks have passed since I placed my order (which at the time it stated in stock and ready to dispacth in 3-5 days), I still do not have my order, I've been messed around to no end, no 3% refund in sight and every email from them tells me to be PATIENT with the same copy and paste responses... if I get any. Any reminders about my 3% refund has been ignored by "Lucy"
This is by far the worst company I have ever had to deal with, and shame on the staff for continuing to work there.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Conor,
We sincerely apologise for the extremely disappointing experience you have had with your order.
We completely understand your frustration after waiting for more than 7 weeks, dealing with multiple updates, changes, and communication issues. We are truly sorry that your experience has not met the level of service you expected from us.
We acknowledge that there were several issues throughout this process, including the delays, stock availability changes, and the confusion regarding the base and delivery arrangements. We understand how frustrating it must have been to repeatedly follow up and not receive the smooth communication and resolution you deserved.
This situation does not reflect the standard we aim to provide. We are reviewing what happened internally and working to improve our communication and order management processes to prevent similar experiences in the future.
We have noted your concerns and will be contacting you directly as soon as possible to review your case and work towards a proper resolution.
Once again, we sincerely apologise for the inconvenience and frustration caused.
Warm regards,
Patioslife Customer Support Team
Very poor customer service
Update - the only way to get a response from this company is by complaining via Trust Pilot - I received an email this morning offering me a completely different product whilst the other could be delivered on unknown timescales - it would seem that the company is completely misleading its customers about their stock levels, taking money when they should not. I have requested a refund and will be escalating this to Trading Standards as they do not care about their customers other than taking their money!
Original complaint dated 12 August 2026:
On the basis of how I have been dealt with I would not recommend this company to anyone. I have emailed countless times with no response - I have an event coming up and was not advised of any delivery timelines prior to ordering a parasol, and there is no communication whatsoever. It would appear the only way to get a response is to leave a review.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Veer,
We sincerely apologise for the disappointing experience you have had with our service.
We completely understand your frustration, especially as you had an upcoming event and needed clearer communication regarding your delivery timeline. Not receiving timely responses to your emails is not the level of service we aim to provide, and we are truly sorry for the inconvenience and uncertainty this caused.
Recently, we have experienced a significant increase in order volumes and customer enquiries. While our customer service team has been working extended hours every day to respond to customers as quickly as possible, we unfortunately fell short in some cases and some customers did not receive the timely replies they deserved.
We understand that this is not an excuse, and we take full responsibility for the communication gap. Every customer matters to us, and we are continuously working to improve our response times and service process.
We have noticed the urgency of your situation and will be contacting you as soon as possible to review your order and help resolve your concerns.
Once again, we sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Warm regards,
Patioslife Customer Support Team
Customer Service 5 star
We had a problem with the order, the customer service (Lucky) was great, professional, give us option. We recieved our order and really happy with the 10x10 umbrella.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Phil,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that, despite the initial issue with your order, our customer service team was able to support you and provide suitable options to help resolve the situation.
We’re especially pleased to know that you received your order and are happy with your 10x10 umbrella. Your kind words about Lucky’s professionalism and support mean a lot to our team.
Thank you again for choosing Patioslife and for recognising the efforts of our customer service team. We truly appreciate your support and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Confirmed available stock and received within days!
I read that some people had issues because the model they ordered was not available immediately. I reached out to the company by email and they told me which models they had available. It arrived a few days after the order! Just set up the umbrella but super pleased with first impression! Can't wait to use it!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Inna,
Thank you for sharing your experience with us.
We’re really pleased to hear that our team was able to provide you with the right information before your purchase and help you choose an available model that matched your needs.
We understand that having clarity before placing an order makes a big difference, especially when choosing a larger outdoor product. It’s wonderful to know that your umbrella arrived quickly and that your first impression has been so positive.
We hope you enjoy setting it up and making the most of your outdoor space. Thank you again for choosing Patioslife and for sharing your experience with others.
Warm regards,
The Patioslife Team
Très joli
Très joli, simple à monter, très efficace pour la protection du soleil grâce à la rotation du parasol.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Bonjour JR,
Merci pour votre retour positif.
Nous sommes ravis de savoir que vous appréciez l’esthétique de votre parasol ainsi que sa simplicité de montage. La facilité d’utilisation et le confort au quotidien font partie des points que nous souhaitons offrir à nos clients.
Nous sommes également heureux que la rotation du parasol vous permette de mieux suivre la position du soleil et de profiter pleinement de votre espace extérieur tout au long de la journée.
Merci encore d’avoir partagé votre expérience avec nous. Nous vous souhaitons de profiter pleinement de vos moments en extérieur avec votre nouveau parasol.
Cordialement,
L’équipe Patioslife
Website was very detailed and awesome customer service
Website was very detailed and it has a great warranty.
Customer service was awesome, they kept me up to date on the delivery of the umbrella.
Love the umbrella cover, any hint of rain we put it on. Easy to put on.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Lynn,
Thank you for sharing your experience with us.
We’re delighted to hear that you found our website helpful and informative. We believe that providing detailed product information and clear guidance helps customers feel more confident when choosing the right outdoor solution.
It’s also wonderful to know that our team was able to keep you updated throughout the delivery process and provide the level of support you expected. We’re pleased that the umbrella cover has also been a useful addition, especially for those unexpected rainy moments.
Thank you again for your kind words and for choosing Patioslife. We hope your umbrella continues to be a great addition to your outdoor space and brings you plenty of enjoyable moments.
Warm regards,
The Patioslife Team
Délai de livraison mais bon produit
Il y a eu un délai de deux mois avant que mon parasol ne me soit livré. Je dois remercier les gens du service à la clientèle qui après deux mois ont fait bouger les choses afin que j'obtienne ma livraison.
Je suis par ailleurs satisfaite de la qualité du produit acheté.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Bonjour Sylvie,
Merci d’avoir partagé votre retour d’expérience avec nous.
Nous sommes heureux de savoir que, malgré le délai de livraison, vous êtes satisfaite de la qualité de votre parasol. Nous comprenons toutefois parfaitement que deux mois d’attente représentent un délai important, et nous vous remercions sincèrement pour votre patience pendant cette période.
Nous sommes également reconnaissants envers vous pour vos mots concernant notre équipe de service client. Nous sommes ravis d’avoir pu vous accompagner et contribuer à débloquer la situation afin que vous puissiez finalement recevoir votre commande.
Votre retour nous rappelle l’importance d’améliorer continuellement notre suivi des commandes et notre communication avec nos clients. Nous prenons vos remarques au sérieux afin d’offrir une expérience plus fluide à l’avenir.
Merci encore pour votre confiance et nous vous souhaitons de profiter pleinement de votre nouveau parasol.
Cordialement,
L’équipe Patioslife
Ordered a Gazebo in late July
Ordered a Gazebo in late July - advertised as 3 working day dispatch.
Received an email the following week to advise that our chosen colour was out of stock, but we could switch if we wanted - late July delivery for the new colour or early August for the original order.
We accepted the switch as we had wanted the Gazebo ASAP.
Customer Service is appalling - emails take days to be answered and each reply begins with the same set paragraph about delays due to unprecedented demand. We have yet to find a working telephone number for Customer Services.
Was advised last week that our Gazebo would be dispatched on the 7th August - but surprise surprise no tracking details have been provided and no response from Customer Services.
I’m beginning to suspect that this is a scam, and have reached the point where we just want a refund to purchase the product at a different retailer.
The products look good, and if you are not in a rush (buying for next Summer) and can accept the delays and lack of communication then it’s probably a good buy, but if not I would recommend that you avoid.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Oliver,
We’re truly sorry again for the frustration caused during your order process.
We have reviewed your order details and can confirm that your gazebo has already been dispatched. The tracking number has also been sent to you by email so you can follow the delivery progress.
We understand your concerns regarding the previous delays and the time taken to receive updates. We apologise that our communication did not meet your expectations, and we appreciate your patience while your order was being arranged.
Please keep an eye on the tracking updates, and if you have any questions or need further assistance, our team will be happy to help.
Thank you for giving us the opportunity to assist.
Warm regards,
The Patioslife Team
I purchased a 10x13 ft black cantilever…
I purchased a 10x13 ft black cantilever umbrella and overall I’m very happy with it. Deliver came as expected. Patiolife included an umbrella cover as well, which I’d definitely recommend. The umbrella handles moderate wind quite well, though it does struggle in strong winds—which is to be expected for any umbrella of this size. For a 10x13, I think it holds up impressively. Common sense still applies: no umbrella is built to withstand heavy gusts.Communication with the company has been reasonable. Faster replies would always be appreciated, but they do respond in a moderately timely manner.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Glenn,
Thank you for sharing such a thoughtful and balanced review with us.
We’re delighted to hear that you’re enjoying your 10x13 ft black cantilever umbrella and that it has become a valuable addition to your outdoor space. It’s great to know that the delivery process went smoothly and that you found the umbrella cover useful as well.
We also appreciate your practical feedback regarding wind conditions. As you mentioned, larger outdoor umbrellas are designed to provide shade and comfort, but like all outdoor products, they should be closed and secured during stronger winds to help protect the structure and extend its lifespan.
Thank you as well for your comments about our communication. We appreciate your understanding and your suggestion regarding faster replies. We are continuously working to improve our response times while maintaining the quality of support we provide.
Thank you again for choosing Patioslife and for sharing your experience. We hope your umbrella continues to provide you with many enjoyable moments outdoors.
Warm regards,
The Patioslife Team
Do not purchase from these… Fraudsters
Do not purchase from these embarrassing, unprofessional and misleading, deceitful fraudsters. Blatant false advertising of product, beyond poor communication only to be backed into a corner , but they have your money. There's no Aegis premium patented parasol whatsoever , so fraudulent advertising and miselling of product. Don't say you weren't warned!!
If i could give no stars or even a minus star then that's too much for these greedy unprofessional fraudsters
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Phil,
We’re sorry to hear about your concerns and understand that you have been disappointed with your experience.
We take all customer feedback seriously and would like the opportunity to better understand the situation you have described. We appreciate that clear communication and accurate product information are important factors when making a purchase decision.
Regarding the concerns raised in your review, we would like to review your specific order details and understand the circumstances more fully. However, we are currently unable to identify your order from this review alone.
Could you please provide your order number or the email address used when placing your order? Once we receive this information, our team will review your case and contact you directly to assist.
Thank you for giving us the opportunity to look into your concerns.
Warm regards,
The Patioslife Team
Umbrella was damaged during shipping
Umbrella was damaged during shipping. They sent me a brand new one to replace it. Great customer service.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Clayton,
Thank you very much for sharing your experience with us.
We’re sorry that your umbrella arrived damaged during shipping, but we’re glad that our team was able to arrange a replacement and resolve the issue for you.
We understand how disappointing it can be to receive a damaged item, and we always aim to make the after-sales process as smooth and straightforward as possible when unexpected situations occur.
Thank you for your kind words about our customer service. Your recognition means a lot to our team and encourages us to continue providing helpful support to our customers.
We hope you enjoy your new umbrella and that it brings you many great moments in your outdoor space.
Warm regards,
The Patioslife Team
Ordered a £300 + parasol on the 29th…
Ordered a £300 + parasol on the 29th July, still not delivered or notification as to when it will be delivered now the 8th Aug 26.
They are selling equipment they do not have in stock, but it does not say that at point of order.
I would look elsewhere and would not recommend.
Update 17.08.26 - still no refund, the company is run by charlatans. Stay well away.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Ian,
We’re truly sorry that you were not informed about the stock situation earlier and understand why this has caused frustration.
We recognise that customers need clear and accurate information before making a purchase decision, and we apologise that we did not provide the level of transparency you expected.
We have noted your concerns and will arrange for a member of our customer support team to review your order and get in touch with you as soon as possible to answer your questions and assist with the next steps.
Thank you for bringing this to our attention. We appreciate your feedback and will continue working to improve our communication and customer experience.
Warm regards,
The Patioslife Team
Amazing 3M x4M parasol
The ordering process was straightforward with multiple choices and colours available.
Despite a busy time of year, communication from Mia was excellent, as there was a delay on the parasol I ordered they sent a premium version as a replacement.
The parasol was veey easy to put together, the quality of the build was extremely high, the operation of the parasol was smooth, the parasol feels extremely strong and hardly moves in the breeze.
The LED lights make the later evening extended with a choice of colours with the warm light the favourite, family and friends have commented on how impressed they are.
Thank you very much to Mia and team, from a very happy customer, great product , great price , great support.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Matthew,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you’re enjoying your 3m x 4m parasol and that the ordering process, product quality, and overall experience met your expectations.
We truly appreciate your kind words about Mia and our team. Providing clear communication and finding suitable solutions when unexpected situations arise is something we always strive for. We’re glad that the replacement option worked well and that you’re happy with the premium parasol.
It’s wonderful to hear that you’re enjoying the smooth operation, strong build quality, and the LED lighting features. Knowing that your family and friends have also been impressed makes your feedback even more meaningful to us.
Thank you again for your support and for choosing Patioslife. We’re very grateful to have you as a happy customer and hope your parasol continues to create many enjoyable outdoor moments.
Warm regards,
The Patioslife Team
Très satisfait
Bonjour,
J'ai acheté le parasol Aegis Premium et je suis très satisfait de la qualité de ce produit qui couvre parfaitement ma terrasse.
L'éclairage LED intégré est vraiment top.
Le socle mobile rempli d'eau assure une bonne stabilité.
Le montage est très simple.
Améliorez votre service client pour obtenir des réponses plus rapides sur les délais, et ce sera parfait.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Bonjour Alain,
Merci beaucoup d’avoir pris le temps de partager votre retour d’expérience avec nous.
Nous sommes ravis d’apprendre que vous êtes très satisfait de votre parasol Aegis Premium et que la qualité du produit répond à vos attentes. C’est un plaisir de savoir qu’il couvre parfaitement votre terrasse et que vous appréciez particulièrement l’éclairage LED intégré ainsi que la stabilité apportée par le socle mobile.
Nous vous remercions également pour votre remarque concernant notre service client. Vos suggestions sont très importantes pour nous. Nous continuons à travailler sur l’amélioration de nos processus afin de fournir des réponses plus rapides et une meilleure expérience à chacun de nos clients.
Merci encore pour votre confiance et votre recommandation. Nous vous souhaitons de profiter pleinement de votre espace extérieur avec votre nouveau parasol.
Cordialement,
L’équipe Patioslife
Good communication and item received as…
Good communication and item received as stated. Would use again.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Ken,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that you were happy with the communication throughout your order process and that your item arrived as expected.
Providing clear communication and a reliable customer experience is something our team always strives for, so it’s wonderful to know that everything went smoothly for you.
Thank you again for choosing Patioslife and for your support. We truly appreciate your trust and would be delighted to welcome you back again in the future.
Warm regards,
The Patioslife Team
I did a review on 26/07/26
I did a review on 26/07/26. I checked on patioslife list of reviews on trustpilot and i could not find it. I checked on trustpilots "my reviews" and sure enough, it wad listed. But it does not appear on patioslife listing. I wonder why!
The parasol was actually delivered after 7 montjs, after a lot of emails and threats
The actual product when it arribed was ok, but probably.too soon to say. Ive already advised thar the parasol is very unlikely to stand up to 30mph wimds as advertised. Ive had to rig up rope stays from each corner to make sute it does not gly off .
In light of the experience i had, i would not recomment this company to anyone.
They are s bunch of shysters
.
20. Juli 2026
Antwort von UK-Patioslife
Dear Mr Pellegrini,
We’re truly sorry to hear about the experience you have had and apologise for the frustration caused throughout your order journey.
We have reviewed the information available to us, but we have not been able to find any previous communication with our customer support team regarding the concerns mentioned in your review. We apologise if we missed any information or if there was any issue with the communication process.
We would like the opportunity to understand your concerns better and assist you properly. Please feel free to share any details with us, and our team will review the matter and get back to you as soon as possible.
Thank you for taking the time to provide your feedback. We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this further.
Warm regards,
The Patioslife Team
Communication was only via email and as…
Communication was only via email and as soon as it was problematic we received no communication so relatively good when going well poor when problems arise
20. Juli 2026
Antwort von UK-Patioslife
Dear Richard,
Thank you for taking the time to share your feedback with us.
We understand your point regarding communication, and we’re sorry that your experience felt disappointing when issues arose. We agree that customers should feel supported not only when everything goes smoothly, but also when unexpected situations occur.
We are actively working on improving our customer service process and are currently developing a telephone support service to provide customers with more convenient ways to reach us. We truly value the feedback and suggestions from our customers, and we are using them to help us improve our service.
Our goal is to ensure every customer receives a smoother and more reassuring experience throughout their journey with Patioslife.
Thank you again for sharing your thoughts and helping us continue to improve.
Warm regards,
The Patioslife Team
No stock
No stock, refund given but it took a few weeks and it is difficult to communicate with this company.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von UK-Patioslife
Dear Clare,
We can see that our team has already followed up on your case and worked on addressing the issue.
We sincerely apologise again for the frustration caused during the process. We understand that the experience was not what you expected, and we appreciate your patience while the matter was being reviewed.
If you have any further questions or need any additional assistance, please feel free to contact our customer support team directly. We will do our best to respond as quickly as possible and provide the help you need.
Thank you for giving us the opportunity to assist you.
Warm regards,
The Patioslife Team
So funktioniert Trustpilot
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