Pan-n-Ice Bewertungen 

211
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We done the pan of ice at Westfield shopping centre. First got served by a gentleman who to be honest was quite rude and abrupt. We still carried on as it was the kids first experience, we got serv... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I've never seen such awful service in my life. The woman asked what we wanted, then said that unless we decided immediately, she would not serve us (we simple wanted to review then menu to decide.) Sh... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... Mehr ansehen

Bewertet mit 5 von 5 Sternen

One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Eiscafé
  2. Dessert-Shop
  3. E-Commerce-Dienst
  4. Eventmanagement-Firma
  5. Veranstaltungsplaner

Vom Unternehmen geschrieben

The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

211 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(211)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I loved the ‘You Know You Want it’

I loved the ‘You know you want it’
It was so creamy and nice and they had really good service and the technique was good

16. April 2023
Bewertung ohne vorherige Einladung
Pan-n-Ice-Logo

Antwort von Pan-n-Ice

Hi Dili,

We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.

All the best,
The PNI team

Bewertet mit 5 von 5 Sternen

Still worth the wait!

Despite the ever-persistent long queues, my kids wait eagerly every time. And today for her bday she got extra toppings!

13. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Raj,

We are so pleased to hear you enjoyed your trip to our parlour and we hope your daughter had a lovely birthday treat!! We greatly appreciate your lovely review and we hope to see you again soon.

All the best,
The PNI team

Bewertet mit 1 von 5 Sternen

Horrid experience

Horrid.
Waited 1hour, queue was long as only 2 employees and then at the end told us it’s only card. This was a horrid experience as we needed something cool and ended up with nothing.
Very disappointed 😢

15. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Lilly,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Bewertet mit 1 von 5 Sternen

Rubbish

Rubbish , customer service 40 minute line then when we got to the front of the queue we found out it was card only crap shop

15. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Mia,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Bewertet mit 1 von 5 Sternen

Customer service is absolutely…

Customer service is absolutely shocking,made an order 2 weeks before Christmas never turned up been trying to get a refund back but completely ignoring my messages,amazingly very quick to take payment,I would steer clear of this very dodgy company which does not even have a contact number so you have no other way of getting hold of them.

10. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Toni,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Bewertet mit 1 von 5 Sternen

Poor customer service.

Poor customer service.
Ordered my son the ultimate set.
It came with multiple items missing.
I contacted customer services who sent out some of the items, but not all.
I have contacted customer services again and am just being ignored.
Poor poor service from this company.
I haven’t received what I paid for.
Would not recommend.

10. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Martine,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Bewertet mit 5 von 5 Sternen

Above and beyond

Ever since trying pan n ice at the stall in westfields my little boy fell in love with it it! It only seemed right to put the DIY kit on his Christmas list! With Christmas ordering being so busy and DPD now not able to deliver in time for Christmas (no fault of Pan-n-Ice) I was upset. On the morning of Christmas Eve I had a phone call to say that someone was in the area and going to deliver from Pan-N-Ice office to ensure my little one wasn’t let down on Christmas morning! Not only that they went above and beyond with delivering extra sweets and cream so we get extra fun! We’ve only had it 2 weeks and used it 4 times already, I have three child 4, 6 & 8 and they all love it so much! It’s so easy to use and to clean

6. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Eliza,

Thank you so much for leaving this lovely review! We are delighted to hear that you are enjoying your DIY kit and you enjoyed our service. We hope our product has continued to bring smiles to you and your family

All the best,
The PNI team

Bewertet mit 5 von 5 Sternen

very lovely deserts!!

very lovely deserts!!! jaser was a great guy and looked after us very good. in manchester arndale

13. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Salieu,

We are so pleased to hear you enjoyed your trip to our parlour in Arndale!! We greatly appreciate your lovely review and we hope to see you again soon.

All the best,
The PNI team

Bewertet mit 5 von 5 Sternen

Jaser a great lad!

Lovely desserts. Jaser a great guy🫶🏾

13. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Ams,

Thank you so much for your lovely review, we really appreciate it!! We hope to see you again soon.

All the best,
The PNI Team

Bewertet mit 5 von 5 Sternen

The ice cream mix is the best ever in…

The ice cream mix is the best ever in my son's words. I mix cocoa powder with it in a litre bottle for chocolate ice-cream.
Our last delivery was damaged by the courier, a 1 litre mix was split. The other 5 we're ok. Customer service were over and above with their help. Sent them photos and received a triple pack which I really didn't expect as it was not their fault, but the courier's.

1. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi John,

Thank you so much for your lovely review!! We really appreciate it and absolutely love the idea of adding cocoa powder to the mix to make it chocolate!

We are so glad that all of the issues were resolved and we hope that you have continued to enjoy the DIY kit.

All the best,
The PNI team

Bewertet mit 5 von 5 Sternen

We hired Pan n Ice for a corporate…

We hired Pan n Ice for a corporate event at our offices. The staff that came were super speedy, which allowed us to serve more staff members. The ice cream itself was really popular among the offices and came with a huge variety of flavours. I would definitely book Pan n Ice again for another event.

22. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Erin,

Thanks so much for your great review - it was so lovely to be at your event and we look forward to working again with you in the future.

All the best,
Team Pan-n-Ice

Bewertet mit 5 von 5 Sternen

Faultless customer service

Faultless customer service and support. Helped me out with an unexpected problem of my making. Not tried the product yet but expecting it to be just as good!

27. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Lynda,

Thank you so much for your lovely review - that's great to hear our customer service team could help you!

Have a lovely day,
Team Pan-n-Ice

Bewertet mit 5 von 5 Sternen

My daughter was bought the Pan N Ice at…

My daughter was bought the Pan N Ice at Home kit (DIY) and it’s brilliant, works exactly like the guys when they do it at the parlour, tastes great, total winner ⭐️⭐️

6. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Erika,

Thanks so much for your lovely review - so happy to hear you have made ice cream as delicious as our parlour!

All the best,
Team Pan-n-Ice

Bewertet mit 5 von 5 Sternen

Purchased a DIY kit for my sister

Purchased a DIY kit for my sister! She absolutely loves it great investment! Will definitely be getting one for our house too!

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Samantha,

Wow that is amazing - so excited for you to have one also.

Have a great day,
Team Pan-n-Ice

Bewertet mit 5 von 5 Sternen

Loved it !!

Loved it !!, I ordered two for a little family get together. they have lots of variety’s of flavours that you can experiment with so the kids loved it and for the adults we could make cocktails which is a bonus

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Tatenda,

Thank you so much for your amazing review - yes we love the multi-purpose of our pans :)

All the best,
Team Pan-n-Ice

Bewertet mit 5 von 5 Sternen

Great Gift

Amazing Gift - purchased the Electric Pan for my niece and nephew for Christmas. Works perfectly just so easy to use, great fun during and the ice cream tastes great every time!! Would Highly Recommend!

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi there,

Thanks so much for your kind review - it's great to hear you enjoyed our brand new electric mini pan! Don't forget to tag us online in any content.

All the best,
The Pan-n-Ice Team

Bewertet mit 5 von 5 Sternen

Dessert made fun

One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's almost instant!

I used my Bubba kit with my parents and even they loved it, trying to see who can get the best rolls and flavour combination. Safe to say we got the plate straight back into the freezer so we could have Pan-n-Ice for dessert all week! Couldn't recommend more!

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi there Kirsty,

Great to hear you enjoyed our Bubba kit with your parents!

We look forward to hearing what other delicious flavours you make on your DIY Plate!

All the best,
The Pan-n-Ice Team

Bewertet mit 5 von 5 Sternen

I scream for more ice-cream !!

I bought this for my kids for Christmas, the LOL edition and you get SO much in there! We did exactly as the instructions said and it worked so smoothly. We managed to get 5 ice-cream rolls out of it before we popped it back in the freezer again to use the next evening. I have recommended it to all my friends to buy for their kids. Thank you so much!!

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Olivia,

We love your review, and so happy you enjoyed our exclusive LOL kit! Sounds like you and your family had lots of fun.

All the best,
The Pan-n-Ice Team

Bewertet mit 5 von 5 Sternen

Couldn't recommend the DIY kits enough

Couldn't recommend the DIY kits enough, we LOVE it! We brought one to use over Christmas and the whole family had so much fun.

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi there Emily,

Thanks so much for your lovely review - sounds like you had a great time using our DIY plate over Christmas.

All the best,
The Pan-n-Ice Team

Bewertet mit 5 von 5 Sternen

So much fun - highly recommend!

I have got my son a starter pack and every time when I go back to get ice cream mix and ingredients I always know I will get my products on time, their customer service team is amazing as you are actually speaking to human beings. I have to say I have had nothing but positive experiences with pan-n-ice, such a cool product that brings everyone together!
I love their products, definitely worth every penny.

5. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von Pan-n-Ice

Hi Tanya,

Thank you so much for your lovely review - great to hear that your son has enjoyed it!!! We are super happy to hear.

Have a great day,
Team Pan-n-Ice

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