My original order of the Kim double 3 oak arrived incomplete, with multiple damaged parts. Pamo sent three replacement orders, all of which arrived in only plastic bags with no protection, therefore t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Mehr ansehen
The product is excellent and shipping was seamless. We had to exchange one of our items for another and Angie was incredibly helpful walking me through the process for timely resolution. I highly reco... Mehr ansehen
I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Kontaktinformationen
Deutschland
- pamo-design.com
3.5
Akzeptabel
467 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Our order arrived incomplete
Our order arrived incomplete. And when you sent the missing items, you sent the wrong ones. This is the worst service ever.
17. November 2025
Antwort von pamo. design
Thank you for sharing your feedback. I’m really sorry to hear that this was your experience. I completely understand how frustrating it is when parts seem to be missing and things take longer than expected.
I’ve double-checked your case to make sure we can get this sorted for you. We sent exactly the parts that were marked as missing in the manual you shared with us. When you let us know that these weren’t the correct ones, we reached out again to clarify which pieces you actually needed. But we unfortunately never received a reply. Without that information, we can't figure out a solution.
If you could let me know which parts you’re still missing, I’ll be more than happy to get the correct replacements sent out to you right away. We’re here to help and will make sure this gets resolved for you.
Warm regards,
your pamo team
Antwort von pamo. design
Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order hasn’t reached you yet — I know how frustrating that must feel.
We’re already in contact with you and are actively supporting you with the courier so we can get this sorted for you as quickly as possible. We’re absolutely here to help until everything is resolved.
If there’s anything else you need in the meantime, just let us know — we’re happy to support you.
Warmly,
your pamo. team
I was sent the wrong rack to and no one…
I was sent the wrong rack to and no one could get back to me about it.
21. November 2025
Antwort von pamo. design
Thanks so much for sharing your feedback — I’m really sorry to hear that you received the wrong rack, that’s definitely not the experience we want you to have.
We actually replied to your message a little while ago and just resent our email to make sure it reaches you this time. We’d really love to sort this out together with you as quickly as possible, so please check your inbox whenever you get the chance.
If you can’t find our message, just let us know — we’re here for you and happy to help until everything is resolved.
Warmly,
your pamo. team
I received no pieces to assemble only…
I received no pieces to assemble only the bars for the clothing rack. Very slow getting back to me for support having to wait over a week to assemble since receiving my item. Won’t be ordering again.
20. November 2025
Antwort von pamo. design
Thank you for taking the time to share your feedback. I’m really sorry that the assembly took longer for you than expected.
When we first received your message, we still needed to clarify which exact parts were missing, as this wasn’t fully clear in the initial note. Once we had the details from you, we sent the replacement parts out right away. From our side, everything should now be resolved, and we hope you’re able to enjoy your rack as intended.
If there’s anything else you need or if something still isn’t right, just let us know — we’re always happy to help.
Warmly,
your pamo. team
easy to put together, good quality
the orders have been delivered on time..high quality.
10. November 2025
Very basic assembly
Very basic assembly. Parts are from Germany, so don't match 16" wall spacing.
10. November 2025
The rack arrived on time and was…
The rack arrived on time and was provided tracking. However, after assembling the rack, it was not sturdy at all. Requesting a refund.
14. November 2025
Antwort von pamo. design
thank you so much for taking the time to share your feedback with us.
I’m really sorry to hear that your rack felt unstable after assembly — that’s of course not how it should be. Our racks are normally very sturdy when everything is tightened and set up as intended, and we’ve already emailed you a few tips that usually solve this right away. In most cases, it’s small details like connections that aren’t fully tightened yet.
If you’d like further help with this issue or prefer a different solution, just let us know — we’re absolutely here to make sure you end up with something that works perfectly for you.
Looking forward to hearing back from you so we can get this sorted for you quickly.
Warm regards,
your pamo. team
Buy these products!
The products are awesome! Aesthetically pleasing, so strong and sturdy, and easy to assemble and install. We purchased a Kim 1 and 2 Kim 2s. One item was back ordered and I was kept aware of the status. It was delivered quickly.
Highly recommend!!
7. November 2025
Really happy with this closet system
Really happy with this closet system! I read some reviews and was concerned about ordering, but I had no issues (with parts missing), everything arrived quickly and set up was very easy! Highly recommend and will be using again somewhere else. Solid quality.
13. November 2025
Love these!
5. November 2025
Delivery was quick and it was exactly…
Delivery was quick and it was exactly what we were looking for!
30. Oktober 2025
Absolutely horrendous it’s been over a…
Absolutely horrendous it’s been over a month and half and they have not sent my product out.
I’ve been waiting and they take forever to respond. And there reply we are experiencing high volume.
I delayed launch of our new business layout for more than a month due to this company
13. Oktober 2025
Antwort von pamo. design
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation has caused you. Especially with the delays affecting your business plans.
Your order was shipped out, but UPS wasn’t able to deliver it because the delivery address was a business location and was marked as closed during two delivery attempts. Unfortunately, the package was returned to us as a result. I’m really sorry that this wasn’t communicated clearly to you. You absolutely deserved a smoother experience and quicker answers from us.
We’ve already reached out to you directly and would love to get this resolved for you right away. We can resend your order to an address where someone can receive it during UPS delivery hours, or arrange a full refund. Whatever works best for you.
Thank you again for your patience. We truly appreciate the chance to make things right for you.
Twice in a row my order was randomly canceled
I placed an order weeks ago. Twice in a row I found out my order was "unintentionally canceled due to a technical error", but this was only discovered when I followed up again and again to ask what was going on. I got another email yesterday asking if I still wanted these items sent with a 10% discount to account for the error. I replied yes but STILL have not gotten any shipping notification or follow up. I honestly don't get what's happening. They seem like a nice company but the backend seems pretty disorganized.
28. Oktober 2025
Antwort von pamo. design
Thank you so much for taking the time to share your experience — and I’m really sorry for all the back and forth you’ve had to deal with. I completely understand how confusing and frustrating that must have felt.
I checked on your order, and it has already shipped out a few days ago. You should have received a confirmation email with the tracking details, so it’s possible it may have landed in your spam or junk folder.
If you still can’t find the shipping confirmation, just send us a quick note at support@pamo-design.de and we’ll be more than happy to resend the tracking link and make sure everything is on its way to you smoothly.
Thank you again for your patience. We truly appreciate it, and we’re here to help make sure everything turns out right.
Warm regards,
your pamo. Team
Wardrobe okay..hey it’s black pipes &…
Wardrobe okay..hey it’s black pipes & wood.customer service totally dire. Sent the wrong colour brackets. Emailed to a response how busy they are, after 5 days tried to call to an automated message “ we are so busy so can’t take calls” got a response days later with no apology just asking for a picture of the wrongly coloured brackets ( which are self explanatory no picture needed) now waiting in line again, may just spray paint them. My advise… don’t bother
Addendum: 18/11/25 … many thanks for advice to contact your support team, I had sent 3 messages , they confirmed new brackets would be sent . Still waiting for courier to receive 6days on … just really irritating alas
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von pamo. design
Thank you for taking the time to share your feedback — and we’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide.
It sounds like we really dropped the ball with the mix-up on the brackets and the delayed replies. We completely understand how frustrating that must have been, especially when you just wanted a quick fix.
If you’re still waiting on the correct parts, please drop us a quick note at support@pamo-design.de. We’d love to sort this out for you right away and make sure everything looks just as it should.
Thanks again for your honesty. It truly helps us improve.
Warm regards,
your pamo. Team
Looks great feels great
Looks great in my space. Lots of comments saying its not sturdy. Completely disagree. It needs weight so once i put my stuff on it, it felt great. Super easy to put together. They recommend 2 people but I was able to put it together myself (26yr old woman).
20. Oktober 2025
Antwort von pamo. design
Thank you very much for your feedback. We really appreciate that :)
Get some customer service that answers…
Get some customer service that answers emails or a phone number that works
20. Oktober 2025
Antwort von pamo. design
We’re really sorry to hear that you felt we weren’t available to help. That’s definitely not the experience we want you to have. We’ve actually replied to each of your messages and shared the requested information via email, but it sounds like something may not have come through on your end.
We’d love to make sure everything’s fully sorted for you. Could you please check your spam or junk folder, or just send us a quick note again at support@pamo-design.de? We’ll be happy to jump right in and help you out.
Thanks for giving us the chance to make this right.
Warm regards,
your pamo. Team
I thought it would have been sturdier
I thought it would have been sturdier. It’s pretty wobbly.
24. Oktober 2025
Antwort von pamo. design
Thank you for sharing your feedback! We’re really sorry to hear that your clothes rack feels a bit wobbly. It should actually be very sturdy once assembled correctly. Sometimes a small adjustment during setup can make a big difference.
We’d love to take a closer look and help you with this. Could you please reach out to us at support@pamo-design.de? Our team will be happy to check your case and make sure everything is perfectly stable.
Warm regards,
your pamo. Team
KIM DOUBLE 3 – Sturdy clothes rails
When we first ordered, we did not receive the complete closet system and I was disappointed. Once I contacted customer service, my disappointed faded. They were responsive and the new closest system arrived quickly. The closet system itself is very well made and I am extremely pleased both with the system and the company. I would recommend.
16. Oktober 2025
The past few orders everything was fine…
The past few orders everything was fine but the last one I was surprised that no screws came.
14. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.