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Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way. Thank you for taking the time to review Pacvac
7 Mackay Street, 6105, Kewdale, Australien
4.3
19 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
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Pacvac is always very quick on sending out orders and generally responsive if there is a product issue too.
Antwort von Pacvac
Hi Sue,
Thank you for sharing your positive experience with our quick order dispatch and responsive support team. We appreciate your support and look forward to continuing to provide great service.
Jina
Love this little Vac now have three in practices and do a wonderful job ,great long cord allows whole practices to be done easily. ordering and rapid delivery a credit to the Pacvac organisation . Highly Recommend
Antwort von Pacvac
Hi Stuart, thank you so much for your fantastic review! We're so happy to hear our vacuums are making your practices easier and more efficient. It’s great to know the long cord and performance are hitting the mark. We really appreciate your support and kind words about our ordering and delivery — it means a lot to the whole Pacvac team!
Antwort von Pacvac
Hi Angela,
Thank you so much for your kind review!
We're thrilled to hear that you found the ordering process easy and appreciated our communication throughout. Providing a smooth and transparent experience is something we truly value, and it’s great to know it made a difference for you.
We look forward to having the opportunity to serve you again soon!
Erin
Ordering was easy & seamless, delivery was quick, our staff can easily vacuum our studio using the pacvac, keeping their backs safe, protected & our Pilates studio sparkling! ✨️ thank you!
Antwort von Pacvac
Thank you so much for your kind words! We're delighted to hear that the ordering process was smooth and that your team is finding the Pacvac easy to use and supportive. Knowing it’s helping keep your studio sparkling and your staff safe means the world to us. ✨️ We appreciate your support! Kristyn
I've used back vac in a work area and was so impressed I brought one for home. Recently I needed to replace a part . This was done easily and rather inexpensively and it arrived very promptly. Which is wonderful as when your without a vacuum, you always need one!.
Easy to find the parts I needed and very easy to order.
Antwort von Pacvac
Hi Cathryn
Sounds like your Pacvac vacuum is a true workhorse, both at work and at home!
We're happy to hear the replacement process was smooth and quick—we strive for this!
Thanks for the fantastic review.
Kristyn
Best Products with great customer service, overall recommend with two 👍👍
Antwort von Pacvac
Hi Sunny
Thank you for your kind words and leaving your review!
We are delighted to hear that you had a positive experience with both our products and our customer service.
if there's anything else we can assist you with, please feel free to reach out.
Thank you for your support.
Lu
Fantastic products and service.
Our machine is used on a regular basis for our small business. Product service and spares are second to none. Fast postage as we live remotely from Perth along with great personal care when needed.
Antwort von Pacvac
Hi Kingsley
Thank you for your wonderful review!
It's fantastic to know that your machine is serving your business reliably, and it's even better to hear that you've received top-notch support and care whenever needed.
If you ever need us, please reach out as we are here to help!
Lu
I purchased the thrift 650 recently. Great backpack vacuum, suction is excellent and the support for your back is really good.
Antwort von Pacvac
Hi Ebony,
Thank you so much for the great review!
We are thrilled to hear from satisfied customers and even more delighted to learn that you are enjoying cleaning with your Thrift 650.
If you need anything else, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :)
Have a fantastic day!
Anna
Purchase came fast but upon first use I noticed the vac hoses have been changed to a horrible plastic which are not as flexible and I see these being an issue and will split more easily.
Antwort von Pacvac
Hi Michelle,
We've upgraded our hose system to include an anti static hand piece to improve user experience, after receiving feedback from professional cleaners. This hose system has been in the field coming up to 4 years.
We pride ourselves on top notch after sales care, so if you experience any quality issues, please reach out as we are here to help.
Providing enjoyable cleaning solutions with products that make people happy, is what we stand by, so we've also sent you an email to follow through.
We look forward to liaising further.
Great machine with great performance/productivity.
I would recommend it.
Antwort von Pacvac
Hi Rachid,
Thanks very much for your endorsement!
We are delighted that you are enjoying the productivity gains this model offers.
If you need anything, don't hesitate to reach out to us on: support@pacvac.com - we are here to help :)
Have a fantastic day!
Anna
I met Alexander at the Pacvac stand at the cleaning show excel, he ran through the hoovers with me and let me Try out the Velo, I was very Impressed with the machine and Alexander with the questions I asked.
I got home that night and ordered myself the Pacvac Velo, excellent machine.
Antwort von Pacvac
Hi Stuart,
Thanks so much for the great rating and review.
We are delighted to hear of your good experience at the Cleaning Show we and look forward to hearing about your adventures with your little Velo. ;)
As you so keenly noticed, our customer service is exceptional, so if you have any questions, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help. :)
Have a fantastic day!
Anna
Having recently purchased some Pacvac Machines for business use, I could not believe how lightweight and easy they are to use.
The Pacvac academy made training my staff really simple, it provides all the training material I needed and using this alongside demonstrating the machine itself really made my operatives feel comfortable and confident in using them.
Not hesitation in recommending them to anyone, the service I've received has been top-notch! Thanks Pacvac!
Antwort von Pacvac
Hi Gary,
WOW! Thanks for your amazing review and 5-star rating!
Customer satisfaction is very important to us and our entire team works tirelessly to ensure our products are top quality and in line with latest available technology. Wonderful feedback, like the one you kindly took time to write, warms our hearts and helps our brand grow, allowing more customers find joy in cleaning.
If you have any questions, don't hesitate to reach out to our friendly and knowledgeable team on: support@pacvac.com - we are here to help!
Have a fantastic day :)
Anna
Really good website to purchase spare vacuum parts. Best price since it comes from dealer not a reseller.
Fast shipping too
Antwort von Pacvac
Hi Arvi,
Thank you for the 5 stars and for taking the time to submit your review.
We are delighted you had a positive experience with our online store and extremely grateful that you've shared it here.
If you need anything, don't hesitate to reach our friendly team on: support@pacvac.com - we are here to help :)
Have a fantastic day!
Anna
Received our vac and love it makes cleaning the office so much more effeciant.
Antwort von Pacvac
Hi Christine,
Thanks for the 5 stars and for taking the time to submit your review.
We are delighted that you are enjoying using your Pacvac vacuum cleaner and are grateful for your positive feedback.
If you need anything, don't hesitate to reach out to us - we are here to help.
Have a fantastic day!
Anna
Quick and easy online ordering.
Fast delivery!
Antwort von Pacvac
Hello Danni,
Thanks for the 5 stars and for taking time to submit your review!
We are delighted that you are happy with your shopping experience at our online store.
If you need anything, don't hesitate to reach out to us - we are here to help!
Have a fantastic day!
Anna
The service was good. Nice and quick. The vacuum works really well. Good suction. I plug it in one side of the house and can go all the way to the other side without unplugging……
Antwort von Pacvac
Hello,
Thank you for the 5 stars and for taking time to submit your review!
We are delighted you are enjoying your new vacuum cleaner!
If you need anything - we are here to help, so please don't hesitate to reach out!
Have a fantastic day!
Anna
Vacuum was recommended by a friend, I purchased the vac for my home and its great, awesome suction, amazing cord length, does everything the big expensive vacuums appear to do without any issues.
Antwort von Pacvac
Hi Leigh,
Thank you for your positive feedback and support of Pacvac.
We are very pleased that you are enjoying your Pacvac vacuum. It's a great choice for home and because it's a commercial grade product it will last you for years!
Whilst it's an easy product to use and maintain we have produced online videos which provide helpful tips and advice if you ever need it - check out Pacvac Academy, academy.pacvac.com.
If you have any future queries please don't hesitate to reach out to our friendly team on sales@pacvac.com as we are a manufacturer that does everything possible to ensure customer satisfaction and create enjoyable cleaning experiences.
Have a fantastic day!
Anna
Ordered parts. Nicely packed, arrived on time and excellent quality. Happy customer 👍
Antwort von Pacvac
Hi Dilip,
Thank you for your 5-star review. We are thrilled to know that you are loving your Pacvac product. We pride ourselves for both our customer service and same day dispatch, so it's amazing for us to hear that you've enjoyed your experience with us.
Please let us know if there's anything we can do for you.
Have an awesome day,
Urvin
Easy to use site if you know what your looking for. Fast service and email notification so I know where my order is. Only problem is Aussie post - snail mail
Antwort von Pacvac
Hi David
Thank you for your review.
Our dedicated team are focussed on making sure our customers have the best experience when they deal with us so thanks for taking the time to let us know that you’re happy, we really appreciate it.
Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you.
Kind regards
Charlie
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