Pack Up + Go Bewertungen 595

TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a g... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience wher... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Über Pack Up + Go

Vom Unternehmen geschrieben

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

595 Bewertungen

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Bewertet mit 5 von 5 Sternen

Surprise 40th Birthday trip …

If you’re up for adventure and enjoy spontaneity - this is for you. My wife and I will be using this service again!

28. Juli 2025
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Antwort von Pack Up + Go

There's no better way to celebrate a birthday than with a surprise trip! How exciting and new to have someone plan an entire trip for you and all you have to do is show up + enjoy? :) We're so glad you had such a great time and that we were able to make your 40th birthday even more special. Helping travelers celebrate these milestones are one of the main reasons we fell in with booking travel! Sounds like we have to top ourselves for 41 next year!

Bewertet mit 5 von 5 Sternen

Unique, Amazing Activities

While a bit expensive, they booked unique activities that we would have never booked ourselves. And they all occurred right when we wanted them and gave us an experience we didn’t even think was possible

27. Juli 2025
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Antwort von Pack Up + Go

Thank you so much for sharing how much you loved your trip! We love sending travelers to hidden gems, places you never thought to go yourselves! That's the magic of our trip planners! They get to know you sometimes better than you know yourself all thanks to our pre-trip survey! If you'd like to discuss your budget and how it was allocated, we're happy to talk through it! Feel free to send us an email and we can dive a little deeper into how your budget was used :)

Bewertet mit 5 von 5 Sternen

Book the trip…you won’t regret it!!!

This was an incredible experience that we will never forget! Our family made memories that will last a lifetime. It helped remind us of the value of patience and the beauty of surprise in this fast paced world. My husband & I were able to relax without having to plan which allowed us both to fully live in the moment with our kids. We were able to see a part of the world we would not have ever planned for ourselves. We are forever grateful for the Pack Up & Go team helping give our family this amazing trip!

31. Juli 2025
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Antwort von Pack Up + Go

This review has us grinning from ear to ear! We're so glad we were able to help create such a long lasting memory for you + your family, this is exactly what we hope for! Thank you so much for giving us opportunity to plan this for you!

Bewertet mit 5 von 5 Sternen

So much to see!

The hotel was super cool! Really helped to immerse us in the history. Now it was SUPER hot, nothing that can be done about that, but even despite that it was a blast. Our personal tour of the National Mall was so informative and inspired us to see even more! The only negative was I wish we had longer! Also, the Floriana - had the BEST garlic pesto oil for their bread and I will dream about it!

2. August 2025
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Antwort von Pack Up + Go

This is so wonderful to hear! We're so glad you had such a great time on your trip, and it sounds like your trip planner really hit the nail on the head with your activities! D.C. has so many great options for all travelers! History, night life, quiet neighborhoods, with a ton of amazing restaurants! I'm so glad Floriana hit the spot! We'll have to ask the chef for their garlic pesto recipe so you don't have to dream about it, you can make it! :)

Bewertet mit 5 von 5 Sternen

Great experience!

I booked a spontaneous surprise trip, and Pack Up + Go made it special! The recommendations were totally tailored to me, and it was clear the experience was put together by a real person who actually reads through the requests. I was traveling solo and I was a little nervous, but the experience was great. The hotel was conveniently located, the suggested and pre-booked activities were right up my alley for the most part, and it was an excellent experience overall. I even emailed them to ask right after I booked if it was possible to add one more city I'd recently been to (because of course I sat and made the list and thought about all the places I'd been to and forgot that one)... and they were so kind about it and did it for me without hesitation.

I'm a school counselor getting ready to go back to work, and this was a great way to end my summer. Excited to save up for my next trip!

28. Juli 2025
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Antwort von Pack Up + Go

This is so special! Thank you so much for sharing this with us! Solo traveling can be extremely daunting, especially as a woman. We always strive to make sure our travelers, solo or group, feel comfortable, safe, and supported during their trip with us. With our 24/7 customer service team, we encourage our travelers to reach out at any point they need assistance. I'm so glad you felt like your activities were matched perfectly to your preferences! Your pre-trip survey responses are what our planner use to tailor your trip specifically to you :) Thank you so much for all your hard work within our school system! We're so glad you had some much-needed rest, relaxation, and fun before you dive back into the school year!

Bewertet mit 5 von 5 Sternen

First timer!

Our first Pack Up + Go trip exceeded all expectations! The pre-trip survey perfectly captured our preferences, leading to a fantastic experience. The hotel's prime location and suggested activities were incredibly helpful.

29. Juli 2025
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Antwort von Pack Up + Go

This is so wonderful to hear! We couldn't be happier knowing you had such a wonderful time on your trip with us :) We always strive to make sure our travelers' accommodations are located in the heart of city, so you can really navigate your destination like a local! It sounds like your trip planner really hit the nail on the head with your activities as well! Your pre-trip survey responses are just what our planners need when it comes to curating your personalized trip! :) Where will we send you next?!

Bewertet mit 1 von 5 Sternen

Lack of interest

Too much money for what was scheduled and not alot for a 17 year old to do
Ya let's see it

21. Juli 2025
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Antwort von Pack Up + Go

Thank you for sharing your feedback with us about your trip. If you are interested, we'd be happy to send over a budget breakdown of how your budget was allotted!

Bewertet mit 4 von 5 Sternen

Our second getaway with this company

This was our second experience with this company. It’s always fun to be surprised with where they have us headed. This time it was to Baltimore where we had a lovely suite in a downtown hotel, a food tour included, and many, many suggestions for other things to do while we were in the city. Dinner reservations were already made for our first night, simplifying our arrival. The food tour was a four-hour walking tour through the Fells Point neighborhood with four restaurant stops and a knowledgeable guide who told us about the history and architecture of the area. All in all, we were very happy with our weekend. The only drawback was the distance. For a three-day weekend, Baltimore was too far from our CT home and we really spent two days driving. In the future, I’ll make it a four-day trip or ask for something a bit closer to home.

28. Juli 2025
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Antwort von Pack Up + Go

Thank you so much for sharing your feedback with us about the length of the drive, this is definitely something we are fine tuning to make sure whatever the length of trip is matches the length of drive! We're so glad to hear you enjoyed the activities + destination!

Bewertet mit 3 von 5 Sternen

mixed review

highlights:
Our pre-arranged plans, including flights, hotel, activity, and dinner reservations, were greatly appreciated.
We enjoyed exploring the town on e-bikes, despite the 100 degree weather.
The hotel staff was friendly and helpful, and the accommodations were pleasant.
We also thoroughly enjoyed our meal at the first restaurant.

Areas for improvement:

Destination
Choosing Savannah as a mid-summer destination was questionable. While we understand that "you can't control the weather," Savannah's July climate is consistently very hot and humid. This made outdoor exploration, a key part of the city's appeal, quite challenging.

Hotel location
The hotel's location was a significant drawback, being a 20-minute walk from the town center. Due to the high temperatures, we were compelled to use Uber for transportation into town. We question why a hotel in a more central location wasn't chosen. Had budget been a concern, we would have willingly allocated more funds for a more convenient location, had we been consulted on this.

The element of surprise
We had planned to open the envelope together on Friday morning. However, Teddy inadvertently opened the email we received at midnight, believing it contained necessary information, and wasn't aware it would reveal the location. To prevent this in the future, perhaps be more explicit that the email contains the destination. (subject line or opening line of the email) perhaps with a clear warning such as "STOP HERE UNLESS YOU ARE READY TO SEE YOUR DESTINATION."

Flights
We had requested to be seated together on our flights. We were initially told this would require a $200 upgrade, but upon arriving at the airport, we were able to change our seats for only $45.

21. Juli 2025
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Antwort von Pack Up + Go

Thank you for sharing all of this feedback with us! We take it very seriously + are sharing it with the appropriate teams to make sure this is all noted. We understand the weather was not ideally + do apologize about that, with a lot of states crossed off your list as already visited we try to get you somewhere new with Savannah. We did check with you on airline arrangements + included that you would be staying at a standard hotel within the current budget + you had chosen to stay with your current + move forward that way. The flight costs change every day so we're glad to hear you were able to adjust the seats day of for a cheaper price, which is usually the case if they don't sell out + are able to make those changes day of! Apologies about the email being unclear as well, this has been passed on! Hopefully we can plan another trip for you in the future!

Bewertet mit 5 von 5 Sternen

10/10!

This was such a fun experience from start to finish. The company truly listened to what we asked for in our questionnaire and tailored our vacation to us. We will definitely be going somewhere again!!

27. Juli 2025
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Antwort von Pack Up + Go

We can't wait to plan another surprise getaway for you! We're so happy you had a great time!

Bewertet mit 1 von 5 Sternen

Everything was inconvenient

Normally I wouldn't answer this, but you kept asking. You sent us to Savannah, Georgia in its hottest month, it was 111 degrees one day. Law of averages indicates, maybe a poor choice. You put us in a hotel on the outskirts of town. This made being involved with everything a hassle. You put us in two separate middle seats on the plane. But we could have sat next to each other for no extra charge. You made reservation at a restaurant in which the meal was inedible (for me) and you didn't follow our dietary requests. Finally, you told us where we were going without warning and ruined the surprise, which was kind of the allure of using your company. Your people were very nice and seemed to be readily accessible and the hotel and staff were extremely nice too, but the aggravation overshadowed the good. It seems better to control our own fate.

21. Juli 2025
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Antwort von Pack Up + Go

I'm so sorry to hear that you were disappointed with many aspects of your trip with us. If you'd like to discuss your trip specifics in detail, we're more than happy to set up a call and discuss your trip further with you. We know how frustrating it can be to feel as though your needs weren't met or taken into consideration. In terms of your hotel, we do our best to put our travelers in 3 star hotels or higher, centrally located in the heart of their destination so they can navigate the city well. We found the Thompson Savannah to meet those requirements, as it's just outside the Historic Northern District with a 5 min drive to the center. Feel free to reach out to us at 412-230-3985 to discuss the other frustrating aspects of your trip, we always want our travelers feeling supported, even after their trip has ended!

Bewertet mit 5 von 5 Sternen

The best family trip we didn't plan

We were overwhelmed trying to plan a family trip, so we took a chance on Pack Up + Go—and it was amazing! The surprise element made it so the trip was a real adventure for all of us.

The pre-trip survey was simple and stress free, and once it was completed, all we had to do was wait for our surprise destination.

We found out we were headed to Denver and had the best time! Our hotel was beautiful, the location was perfect, and the activities were spot on for our family. It took all the stress out of planning and gave us an adventure we’ll never forget. Can’t wait to do it again!

16. Juli 2025
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Antwort von Pack Up + Go

We couldn't be happier to hear this! Another successful surprise achieved! Isn't Denver just the best city?! It has so much to offer everyone, peace and calm or nightlife and exciting activities, Denver has it all. We're so glad you had such a stress-free time amid the planning process as well! We always aim to take the stress out of travel so you can focus on the important parts, like making meaningful and lasting memories! Our pre-trip survey is designed to make sure our trip planners get to know you, sometimes even better than you know yourself! We love finding hidden gems that travelers wouldn't ever think to try! We're so glad you had such a great time + we can't wait to send you somewhere new next time!

Bewertet mit 4 von 5 Sternen

All of the travel plans were perfect

All of the travel plans were perfect. Our Hotel was in a great location and they were very friendly and helpful. We loved the food tour. All of the dinner reservations were great. Uber credit was very helpful.

18. Juli 2025
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Antwort von Pack Up + Go

We love to hear it! We always do our best to include an Uber voucher so you can get around in your destination! While we always encourage travelers to navigate their destination like a local and try out the city's public transportation, we know the ease and convenience of Uber is more often preferred! Where in the US should we send you next? :)

Bewertet mit 5 von 5 Sternen

Excellent with setting up a few tours for us which we enjoyed

to begin, are flight was delayed so we missed our connecting flight in Chicago and before we could do anything about it Libby called me telling me she was working getting another flight to get us to Boston the same night we were suppose to which she did. There was a few times we had a question so we would just call them and they would help us out. Can't say enough good about our experience.

27. Juli 2025
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Antwort von Pack Up + Go

Thank you so much for sharing your feedback with us about your surprise trip! We're so glad to hear Libby was able to help you out with the flight issue. We hope we can plan more adventures for you in the future!

Bewertet mit 4 von 5 Sternen

Wonderful vacation

Wonderful vacation

the pros:
- thoughtful activities we wouldn't have chosen ourselves that gave unique views to the city
- chosen activities/restaurants were better than the ones we chose for ourselves from the guide during our leisure time
- destination ended up being perfect for us, but not a destination we would likely have chosen ourselves
- activities were scheduled with more leisurely activities toward the end of the trip which made for a good flow
- customer support was very responsive and prompt to changes including flight delays etc
- helpful guides included
- hotel was directly off terminal subway to/from airport
- the experience of anticipation and low stress was a great run up to the vacation and we left feeling like we got a better experience than if we had chosen a destination ourselves

Cons:
- hotel was a bit far from dinner reservations and hotel was in an area without food recommendations on the guide. We would have preferred a more central hotel in walking distance to more restaurants and touristy things, as it made taking a break between activities and reservations a little difficult. For example, we just kept ending up in downtown over and over again and our hotel was a few subway stops away in seaport.
- 25% is a steep price for commission fee and though we feel it was earned, it also makes it a bit of a luxury experience. I also would feel more likely to be a repeat customer if it were 15% or less.

27. Juli 2025
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Antwort von Pack Up + Go

We love this breakdown you gave her of pros + cons of your surprise trip! We take feedback very seriously, so this has definitely been passed on to our team! We always love hearing the destination or activities chosen were different than what you would pick, but you ended up really enjoying them. Thank you for the feedback about the distance the hotel was as well, we typically try to keep the accommodations centrally located, but some can be a bit further, so we'll keep this in mind!

Bewertet mit 4 von 5 Sternen

I enjoyed Chattanooga

I enjoyed Chattanooga. The hotel was lovely. The area was nice. At night the area wasn’t as nice . The restaurants were great! The riverboat was fun. Can’t wait for the next pack up and go trip!

24. Juli 2025
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Antwort von Pack Up + Go

Glad to hear you enjoyed your Pack Up + Go trip to Chattanooga! We've heard great things about the riverboat! We can't wait to plan your next trip!

Bewertet mit 5 von 5 Sternen

The trip was fantastic and Pack Up & Go…

The trip was fantastic and Pack Up & Go did an amazing job at planning the trip from the accommodations to the activities.

21. Juli 2025
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Antwort von Pack Up + Go

Thank you for sharing your feedback about your Pack Up + Go surprise trip! We're so glad to hear you had a great time!

Bewertet mit 3 von 5 Sternen

my 4th and least favorite trip with Pack Up & Go

This was my 4th trip with Pack Up & Go, and while past experiences were excellent, this one had a few hiccups. Our envelope arrived just 2 days before departure, and our destination ended up being a 6-hour drive—far too long for a 2-day trip. Despite the usual great customer service and some fun moments, the trip felt exhausting and poorly thought out. It didn’t feel intentionally planned, and I’m hesitant to book again next year….i will say they usually try to get as much bang for your buck minus their fees.

13. Juli 2025
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Antwort von Pack Up + Go

Hi Adaina, we're sorry to hear that this is still your feeling despite our previous efforts to address your concerns privately. We understand your frustration with the drive time and want to assure you that we take your feedback seriously. Our Road Trip standard has been 3-6 hours but understand how a shorter trip would have you wanting a shorter drive time. Hopefully we can make it right in the future but appreciate you sharing this with us.

Bewertet mit 5 von 5 Sternen

the mystery of it was the BEST

The excitement of the mystery trip was amazing! Not having to plan or be the travel agent myself was great!
We had dinners planned for every night and 3 activities leaving us plenty of time to tour around in the day. We were able to change a few of our dinner plans to lunches to accommodate some activities we planned ourselves. It was so easy.

10. Juli 2025
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Antwort von Pack Up + Go

We're so glad to hear you felt the trip was balanced between pre-planned activities + time to explore on your own, that's our ideal scenario! We love to hear the thrill of the mystery was as exciting to you as it is to us! Thank you for sharing your feedback about your trip!

Bewertet mit 5 von 5 Sternen

WE LOVED OUR TRIP!

What I love about Pack Up + Go is that it gets you out of your comfort zone, unintentionally. This last trip, I would have never picked Brown County Indiana as a go to vacation spot. I would have never tried Ziplining for my activity. Also, if you're conservative with your money like I am, it is so much easier to give someone your money to spend than it is doing it on your own. This was my 3rd trip and I will be doing it again.

21. Juli 2025
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Antwort von Pack Up + Go

We're so happy to keep having these adventures with you! The mystery can definitely bring you to unexpected places doing unexpected activities! We can't wait to plan for you again in the future!

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