PackRipperz Bewertungen 12

Antwort von PackRipperz

Vor 2 Tagen

Hi Feras,

Thank you for your feedback and your original 5 star review. We’re sorry to hear that you feel communication has dropped off and that this situation has caused concern.

At the time of your order, there was a delay due to a larger-than-expected allocation. This was communicated to you, and you agreed to proceed with the extended timeframe rather than accept the option of a full refund, which remained available to you.

Following this, a chargeback was opened with your bank. As outlined in our policies, once a chargeback is initiated, we are unable to continue processing or fulfilling the order, and communication is handled in line with the chargeback procedure.

We understand your frustration, especially given the time that has passed. However, the claim raised with your bank is now the appropriate channel for resolution, and they will be able to advise you on the next steps required.

Our website is also currently offline for maintenance, which was communicated to customers via email, and will be back online shortly.

Antwort von PackRipperz

Aktualisiert vor 2 Tagen

Hi Jonathan,

Thank you for your original 5-star review and for taking the time to share your concerns. We’re sorry to hear that you feel dissatisfied with your experience, and we’d like to clarify the situation.

Your order was initially cancelled and fully refunded due to a chargeback claim raised with your bank after the shipment had been allocated. After we spoke, the chargeback was closed and your order was reprocessed and prepared for dispatch. However, a second chargeback was then opened after dispatch, which resulted in the shipment being recalled.

Due to the repeated chargeback activity, we are unfortunately unable to fulfil your order in line with our policies. Your bank has already provided guidance on the steps required to resolve the matter from your side.

We understand your frustration at not receiving your order. However, given the circumstances surrounding the chargebacks, we do not feel that a 1-star review accurately reflects the situation.

We would also like to reassure you and others reading this that our website is temporarily offline for maintenance. This has been communicated to all customers via our email newsletter, and the site will be back online shortly.

If you would like to resolve this matter further, please follow the instructions provided by your bank or contact us directly.

Antwort von PackRipperz

2. Dez. 2025

Thanks so much, Mohnish! We really appreciate you as a customer. It has been lovely speaking with you, we’ve added a 10% discount to your account, which will automatically apply to your next PackRipperz.com order.

Antwort von PackRipperz

1. Dez. 2025

Thanks so much, Ali! We really appreciate you as a customer. As a thank you for your continued support, we’ve added a 10% discount to your account, which will automatically apply to your next PackRipperz.com order.

Antwort von PackRipperz

1. Dez. 2025

Thanks so much, Zac! We really appreciate you as a customer. As a thank you for your continued support, we’ve added a 10% discount to your account, which will automatically apply to your next PackRipperz.com order. Thanks again for being awesome!