On the day was great, communications and follow up was not
We booked and paid upfront in 2024 for our wedding in April 2026.
Unfortunately, communication was quite difficult throughout the process. In the lead-up to the wedding, responses were often slow and there were issues with emails not coming through, which caused some delays. After chasing, we managed to arrange a call around two weeks before the wedding to go through everything. We came away from the call feeling reassured and positive, although I hadn’t realised until then that Jack wouldn’t actually be there on the wedding day himself.
On the day, however, the team were absolutely amazing. We had two lovely women, Georgie and, I believe, Georgia — one operating the drone for a few hours and the other filming throughout the day. Both were brilliant. They were friendly, professional and so discreet that most of the time we didn’t even realise they were there. I honestly couldn’t recommend the two of them enough, and everything on the day itself went perfectly.
Unfortunately, communication became difficult again after the wedding. We didn’t receive any content until mid-June, when we received the draft of our full wedding video. At that point, we still hadn’t received any of the shorter videos/content from the day, which was disappointing. We were very grateful that we had also booked a separate content creator, as it meant we had some footage to look back on while we waited.
I responded to the draft with some corrections and changes I would have liked made. I also asked whether I could send over a short video taken by a friend after the videographer had left, as it captured a moment that was really important to me and I hoped it could be included in the final edit.
After two weeks without a response, I chased, but unfortunately still didn’t hear anything. After several further attempts to get in touch, we eventually received the final wedding video along with all of the shorter videos. However, there was no response explaining which of my requested changes had been made, and I never received an answer regarding the additional clip I had really hoped could be included. That was probably the most disappointing part for me.
Overall, the footage itself is good, and the two women who filmed our wedding were genuinely fantastic. They helped make the day feel relaxed and captured it without ever feeling intrusive.
For us, the biggest downside was the communication and turnaround both before and after the wedding. When you’ve booked so far in advance and are waiting for something as sentimental as your wedding video, regular updates and a more personal level of communication would have made such a difference. Sadly, that part of the experience took away some of the excitement and specialness of receiving our wedding films.








