ovo.co.uk 

Well well after years of bullying and inaccurate accounts and no answers to any telephone calls I decided to call it a day with this useless company. Having had control of my meter readings ( never had a smart meter or a direct debit ) I was able to refuse payment until my account was
correct. I refused all telephone calls and asked them to email me ( they do not answer return calls) Any emails from me were sent to customer services,collections dept and Ovo Energy,6x to each dept. Until they acted on my complaint I just sat there on my money ( not them) until they put things right ( in their time not mine) but I withheld payment until they did. I refused to be bullied or threatened and kept my solicitor informed as I was prepared to go to court if they instigated action against me. Finally I found an excellent supplier who treats me as a customer and all the daily hassle has gone. Good bye OVO,thank goodness you are out of my life. The worst supplier in my whole life.
A.W.R.Cameron MIOD FCA

I’ve just received another estimated bill from OVO Energy. I’ve queried it given the correct meter readings as I always do and it seems they’ve overestimated by £106.35 once again.my estimated bill was £198.88 my actual bill is £92.35 so they say it’s based on winter usage. Don’t trust anything ovo say or do they blatantly lie mislead you then try and force you into taking a smart meter. Horrible hateful company who use threats to intimidate you such as informal credit, reference agency or recovery agents. Shameful

Would be 0 if I could. Endless problems, extremely difficult to get through to anyone (online or on the phone) and when you Eventually do, no one can understand each other, staff are rude and they even just put the phone down on you mid sentence.

Were automatically switch to this lot when they combined with our previous supplier. We have solar panels which generate a lot of power which goes to the grid. For over 2 years we have had no feed in tarrif payment at all and only get excuses. We want to switch suppliers but they are refusing to allow it,,saying we owe them money. Today they have taken a direct debit payment of a larger amount than we agreed to dispite them owing us a significant amount of money. They are liars and cheats, have nothing to do with them. Customer service is none existant.

They say I’ve got a smart meter at my house which I’ve never had one they give false readings on credit on you’re online account and when you call them you get passed around avoid this company!!!

From January to May paid them £700 then received invoice for the same period of £1150!!!!
For example invoice for April used energy:£150and others £520!!!
I wouldn't recommend to anyone and please try avoiding to do any of deal with the greedy money makers!

Do not use this company, they will rob you off your hard earned money. We had credit on our bill which we requested a refund for and we’re given, however coincidently we now owe the same amount back informing us they had a system error and we were not billed correctly during 2022! This is nonsense, we paid every month and we’re charged similar to much larger households who we compared with for reference.
The complaints team do not return emails it’s been over three weeks and no one will get back to us to resolve/explain, you cant change the direct debit amount on the app as the account is in debit.
The customer service staff have no clue and read off scripts repeating the same waffle, I’ve waited over two hours to speak to the complaints team and still couldn’t get through, I can only assume they have a lot of unhappy customers!
I also spoke to the escalated team who I was put through to in error and Ellie promised she would call back 23/08/23 9.23am as apparently her Team do not speak to the first complaints response!!
We will be looking for another provider, one that’s honest, answers customer queries in a timely manner and doesn’t charge for energy not used!!

I was sold to these clowns by SSE after many years with no problems.

I was on pay as you go, for both gas and electricity, no smart meters.

Rang in the readings month 1 They asked me what the meter serial numbers were, told them the same as when SSE were billing me.
They said " not good enough can you send a photo of your meters"
I told them "no, but you can send someone round to check".

Nobody turned up to check them at all.

They sent me bills for 3 months. The readings were nothing like the numbers I had sent in

Told them that the bills weren't related to my usage at all and would not pay until they were corrected.
Their response was to put a £10.00 fine for late payment along with a letter that bailiffs would call.

I rang them to repeat the details were wrong and would pay once this was corrected furthermore my cousin is a barrister and if the harassment continued we would take them to court and seek damages plus compensation.
Miraculously after 2 weeks a bill with the correct figures arrived which also had the £10.00 taken off as a goodwill payment.

We are with Octopus now, cheaper bills, correct bills and English people.

Terrible, been going on since Jun 23, have just been told the read dispute in Jun was closed, even though I wasn't informed of that. Now my meter isn't registered?? Have called, emailed and chat messaged so many times, I've lost count. Estimated bills cause apparently my meter isn't sending reading, yet I had to call to be told this. Also, all my records when I joined them in Jan 23 to Mar 23 - lost or no record of them, very strange. DD £130, was manipulated into taking out new contract for less but then tried to take out DD of over £300. I owe apparently over 3K.

Not sure anyone knows what they are doing. So disappointing. I want to pay for what I use but its certainly not the amounts they are saying. This company should be investigated as their customer services, ability to make up what is owed and lack of corresponding is enough to drive someone to despair.

Utterly incompetent company, poor ineffective communication, a customer service team who does not want to be there. We got written confirmation that a switch had been cancelled, but apparently that means they will still take money out of your account. Only energy company I have encountered who wants the money a month in advance. So they tell you you won’t get billed, bill you anyway, then tell you it’s up to 10 days to wait for your money back. AVOID AT ALL COSTS. TERRIBLE COMPANY.

I have moved to Octopus and my bills have gone down by £800 per month, from £1,000 to £200. Octopus bills are easy to understand, just like the ones from SSE used to be, until I was migrated over to awful OVO.

It is such a relief to escape from OVO and their very confusing billing system and unhelpful call centres.

Went through their customer service number for assistance. Got put through to 4 different departments and was told it was an internal transfer so I'd be picked up quickly but got put to the back of the queue and waited 10 minutes between departments to be told that I needed another department for a simple query. Spent 45 minutes on a call. The most useless customer service I've ever dealt with

Awful company avoid at all cost my wife took a day off for a meter change appointment they never showed up. No call no explanation. Called over ten times spoke to jazz Amanda a manager called Cindi sun all as terrible as each other broken English don’t understand English. It’s pointless I’ve spoke to over 10 different people call centre based in South Africa dobin never came across anything like it think I’m going to just change supplier.

*** Actually a NOT SO HAPPY "NEW"CUSTOMER .... Pleasant Staff - but taking 2 weeks since Women's semi-final almost...Why leave a problem that is falsely telling Customers they need to top up...to the Bank Holiday weekend.??..That's Poor!

Terrible Customer Care. Being passed from dept to dept, eventually they put the phone down on you and the much vaunted on-line chat just goes away when your query get too hard.

Horrible company, avoid! First they stole my money,from prepaid card, then no one can help me open an online account, probably because I will be able to see the stolen money on the card. You have to call for hours to wait for an answer. In order for them to do at least something for you, you need to constantly call and wait

One star cos i couldnt give less absolute shambles keep changing direct debit amounts give it up ovo be consistent and honest stop trying to scam us !

Absolutely terrible company..

I so annoyed I can't explain any more..
Customer service puts u through to different departments and hey presto 25 mins later they pick up phone then put it down on u..
I done this 3 times now and I'm pissed..

I was with sse company and never had any issues .

Now I have to look for another electric company before my electric runs out..
Any suggestions please..

Thanks Anthony

What a dreadful company to deal with! Unanswered or incorrect emails from the Bereavement Team and very unhelpful "customer care" staff. Of all the companies I've had to contact following a bereavement, Ovo has been the absolute worst by far. Avoid at all costs.

They ignore you on chat was switched with out my permission from sse to ovo had a smart meter put in and had no choice to have it put error with payments with your card this company is a bloody nightmare. was with sse for years and i never complained.