CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... Mehr ansehen
Standort
Standort wechselnAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Mehr ansehen
Unternehmen hat geantwortet
Solicite atención, por una compra que realice y nunca me llego, con mi cuenta personal, no vale ningún medio de atención. Use mi cuenta de empresa que casualmente funciona todo el sistema que en otras... Mehr ansehen
Unternehmen hat geantwortet
Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Mehr ansehen
Unternehmensdetails
Über OVHcloud - Canada
Vom Unternehmen geschrieben
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktinformationen
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Kanada
3.5
Akzeptabel
161 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very helpful
Very helpful, they always get back to you within a reasonable amount of time and they're very reasonable.
9. März 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Price increase
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection.
Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50% more randomly with an excuse of RAM prices because of AI.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello there,
We are delighted to read your feedback regarding our servers.
At OVHcloud, our teams are committed to providing you with quality services and support.
Regarding the prices, the increase is inevitable due to the cost of RAM. Many suppliers have already increased their prices for the same reasons.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Excelente servicio y atencion
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Wilson,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
excelente servicio y soporte
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
This is one seriously deluded company:
POV: You hire an #antifraud specialist for your business. They then ask your customers to send you images of their credit cards over the internet.
Would you be even slightly concerned about your decision to hire them?
OVHcloud aren't.
The irony isn't lost with them, when you employ an #antifraud team who ask people to put their personal data at risk.
This is one seriously deluded company:
This was the information they wanted from me (directly quoted from the email received):
A government-issued photo ID,
A picture of the credit card used in the transaction including, the name matching the listed name in the Manager account, AND
The last 4 digits of the card number,
A photo of yourself holding the government-issued Photo ID provided above.
This is the information they wanted from me.
An image of my credit card
They wanted an actual image of my credit card,
Did they not get the memo that this is 2026 &there are services that deal with verification. Even if I were stupid enough to send an image of my credit card, it's a virtual one - which they should realise that virtual cards now exist - because its 2026, not 1956.
What planet are these people living on? Because it's certainly not this one...
The response to this review is a lie. The information they wanted - stated above - is directly taken from the email I received. They wanted me to send an image of my credit card to them.
If you want to sue me for defamation though - go ahead. Sue me. I’ll wait.
Update
Still no defamation lawsuit. Guess I was telling the truth after all then….
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello,
First of all, we want to thank you for the time you spent sharing your opinion on Trustpilot.
We take your feedback very seriously, and we sincerely apologize for your experience.
For your information, the Trustpilot account through which you submitted your review is linked to OVHcloud "EU".
We can assure you that our identity validation procedures do not include the practices you have mentioned.
Data protection is a top priority for us.
We use GDPR-compliant tools to guarantee optimal security for the information we transmit.
Regarding your account that is attached to the OVHcloud subsidiary "US", we are unfortunately not able to analyze the situation, as they are subject to the "Patriot Act" and I am sorry for that.
We recommend that you contact the US-based support team for further clarification on this situation.
Please ensure that the exchange is not a phishing attempt to obtain your personal information.
It is always prudent not to transmit documents until the authenticity of the request has been confirmed.
Thank you for your understanding.
While we wait for our "US" teams to return, we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Réactivité
Réactivité , traitement et professionnalisme de la part de brandon.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Bonjour,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu le transmettre à Brandon qui était en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Good support
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
j'ai loué un server pour un mois sans…
j'ai loué un server pour un mois sans engagement et au bout des un mois j'ai arrêté d'utiliser le serveur et a ma grande surprise je vois que j'ai été facture pour un renouvellement automatique. J'appelle pour avoir des explications le conseiller me fais comprendre que c'est automatique et que c'est a moi de le désactiver, c'est bizarre quand pour quelqu'un qui a été clair au départ je veux le server seulement pour mois sans engagement.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Bonjour,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience.
Chez OVHcloud, nous nous engageons à améliorer constamment notre système de facturation afin de vous offrir la meilleure expérience possible.
Dans cette optique, nous avons mis en place un système de relance par email pour les clients ayant activé le renouvellement automatique de leurs services.
Ces emails ont pour but de vous informer à l'avance du renouvellement imminent de votre service.
Pour vous accompagner dans la gestion de votre renouvellement automatique, nous avons également créé un guide détaillé pour désactiver ce mode de renouvellement que vous pouvez consulter à l'adresse suivante : https://help.ovhcloud.com/csm/fr-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042839
Afin d'analyser les différentes difficultés rencontrées ainsi que le mode de renouvellement du service, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Excellent service
Excellent service, retour rapide à nos demandes. Très flexible et facile à travailler avec OVH.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Bonjour,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience avec notre support.
Nous vous remercions sincèrement pour vos commentaires positifs concernant notre réactivité et notre capacité à résoudre rapidement les problèmes.
Toute l'équipe d'assistance d'OVHcloud est prête à vous aider via tous nos canaux, que ce soit par téléphone, ticket, livechat ou réseaux sociaux.
Cordialement,
Maxime.R
Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
Hice un pedido de una vps por $15 usd.
Hice un pedido de una vps por $15 usd.
te piden 2 días para "verificar el pago"
lo cual nunca sucede. Luego te envían un correo diciendo que lamentan informarte que no pudo ser validado, cuando intentas contactar a soporte no hay forma. Solicité la cancelación y reembolso del dinero a lo cual dicen que se demora un mes. Pésima empresa para gestionar soporte y compras. Absolutamente no recomiendo esta empresa
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Brayan,
Thank you for taking the time to share your experience and I'm truly sorry to hear about the issues you encountered.
At OVHcloud, we strive to provide the best possible service, and we regret that we fell short in this instance.
To help us investigate and resolve this matter promptly, could you please provide me with the email address associated with your customer account? This will allow me to look into your case more efficiently.
[EDIT : Thank you for taking the time to share your information. We apologize for any inconvenience you may have experienced.
After reviewing your account, we confirm that you placed your VPS order on January 10, 2026, and we fully processed the refund by January 24, 2026.
Additional delays may sometimes occur on the banking side before the amount is credited to your account, regardless of our processing times.
We understand how frustrating this situation is and regret that your experience did not meet your expectations. Our team is available by phone, ticket, live chat, or social media.
Have a nice day.]
We appreciate your understanding and patience as we work to improve our services.
Best regards,
Dieynaba K.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Mi mejor aliado
He sido cliente de OVH por 5 años consecutivos. Y solo tengo palabras de agradecimiento y excelencia por su servicio. El soporte me ha resuelto temas en tiempo record y la estabilidad de sus servidores es impresionante. Son mi mejor aliado.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Diego,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
Estou com problemas com o servidor…
Estou com problemas com o servidor desde quando eu contratei, eles não resolvem o problema, solicitei o reembolso e a empresa ficou de me reembolsar e não me reembolsou só falácias em fim paguei por um serviço inutilizável por esse lixo de empresa não recomendo nem pro meu pior inimigo.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Diego,
I take the liberty of replying to you in English. I hope this is okay with you.
At OVHcloud, reliability of our services and respect for our commitments to customers are taken very seriously.
We are truly sorry that you experienced issues with your server and that you felt the refund would not be processed; we fully understand the frustration of paying for a service you consider unusable.
After reviewing your case, the server was started in rescue mode and no hardware issue was detected, with the outage being related to the software configuration.
Your cancellation request has been validated and the corresponding refund has been initiated on your OVHcloud account, with the possibility to transfer it to your bank account according to the procedure available in your control panel; if have any questions, we invite you to contact us again so we can help you better understand the procedure.
We remain at your disposal to clarify any outstanding points and to improve your experience with us.
Best regards,
Dieynaba K.
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - Canada
Hello Viacheslav,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As stated in our general terms and conditions of sale and our contracts, the information you need to enter into an OVHcloud Control Panel must be precise and verifiable, in order to ensure the security of your accounts and transactions: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
During an identity check, if the information entered in the OVHcloud Control Panel is non-compliant or incomplete, we ask our customers to update this information.
However, if no regularization is implemented, we close the account for security reasons, and I am sorry.
Due to political conflicts, financial instability or UN sanctions, we are also not providing services in some countries.
This decision did not come from OVHcloud, but rather from international organizations such as the UN (non-exhaustive list).
In order to analyze the various difficulties encountered as well as the difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update 07/01/2025 :
Thank you for the additional information you have provided.
After analyzing your request, I note that the customer account in question does not comply with our general terms and conditions of service and has been closed by our account security team.
As stated in our contracts, when account security is at stake and the use of our services is not in compliance, we are obliged to close the service and the account without possibility of refund.
I understand that this answer may be disappointing, but I would like to emphasize that it is contractual and legitimate, in accordance with our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
I also escalated the internal request to our security service for additional information.
Thank you for your understanding, and our teams remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Following the return of our security team, I confirm that the account has been closed, as the information is not properly filled in and that it did not allow the contract to continue securely.
Within 24:00 to 48:00, your customer account will then be reopened to update this information.
I will ask you to provide your account with accurate and verifiable information so that you can continue with the contract.
If an identity check is carried out by our security team, please send us the documents corresponding to the information provided (ID card, proof of address less than three months old).
Thank you for your understanding.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.