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OTS Taxi Bewertungen 9

•
TrustScore 3 von 5

2.8

Taxiunternehmen
Bewertung abgebenZur Website
Bewertung abgeben

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Unternehmensdetails

  1. Taxiunternehmen
  2. Flughafentransferservice

Vom Unternehmen geschrieben

OTS Taxi is your trusted airport transfer service, offering reliable and comfortable rides to and from major airports across in the UK. Based in Romford, we provide seamless transportation for both individual and corporate clients, with a commitment to punctuality and customer satisfaction. Our easy-to-use booking platform, professional drivers, and 24/7 support ensure a stress-free travel experience. Whether you're heading to the airport or need a ride home, OTS Taxi guarantees a smooth and hassle-free journey every time.

Kontaktinformationen

2.8

Akzeptabel

TrustScore 3 von 5

9 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 1 von 5 Sternen

Terrible Service!

Paid £120 for pick up from London Gatwick to Essex for a family of 5. We landed on time at 5:30pm and was outside within 20minutes, however, the taxi was not there to greet us. It did not arrive to collect us until 7pm, despite making earlier contact. The taxi was dirty and smelt offensively of stale cigarettes and body odour. After contacting OTS to complain about the lateness of the service, they offered a credit note of £10 for the inconvenience - we were quite insulted by the compensation offer, lack of explanation and apology!!

8. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service from door to door

What fabulous service we were picked up at Heathrow Terminal 5 at 6.30am
We were home at 9.30 in Retford Nottinghamshire
Our driver was very pleasant and respectful and let us sleep all the way home
A very safe driver
We would highly recommend this company he also called me once our plane had landed to let us know he was in arrivals waiting
Thank you again for such great service
We will definitely use your company again Linda & Jeff

23. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful company

Awful company! Overcharge. Send cars that can't carry the luggage and do not refund or give any fees back if they make an error! Instead I was charged when trying to cancel my second Half of the journey. They also don't have their own cars and route to a third party whom are also infuriating to book with! Never again

Also fraudulent on their website to say they are rated excellent on trust pilot when they are clearly not

18. September 2025
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

Hi there, I’m really sorry to read this. We’ve checked the details attached to this review but can’t find a booking on our system. We’re OTS Taxi (otstaxi.com), based in London, and we’re not affiliated with similarly named operators. It’s possible your trip was with a different company.

A few points about how we operate:

UK-wide coverage: We cover the whole United Kingdom. Where it’s outside our immediate fleet area, we use vetted, licensed partner operators and hold them to the same service, vehicle-capacity, and pricing standards as our own team.

Fares & vehicles: Prices are shown upfront and our form captures passengers and luggage so we can assign a suitable vehicle. If we ever send the wrong capacity, we arrange a remedy and review the fare.

Cancellations: We don’t charge customers for cancellations where we’re at fault; if we made an error, we put it right.

If your journey was with us, please send your booking reference, lead passenger name, pickup date/time, and the phone/email used to book via the contact form on otstaxi.com (or reply to your confirmation). We’ll investigate immediately and resolve any issue. If it turns out the booking was with another provider, we’ll still point you in the right direction.

Bewertet mit 5 von 5 Sternen

Best airport taxi service from otstaxi.com

I booked a transfer on otstaxi.com for my flight to Edinburgh, and the driver arrived on time. The vehicle was very clean, and we had a nice, comfortable, smooth journey to the airport with no issues at all. I am always booking through them as a happy returning customer. There are loads of websites online looking similar, but otstaxi.com, as understandable from the domain name as well, is the legitimate company providing airport transfers, highly recommended!

7. Mai 2025
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

Thank you so much for the fantastic review and for choosing us again! We’re delighted your Edinburgh airport transfer was on time, the vehicle spotless, and the journey smooth and comfortable. We’ll pass your kind words to the driver and our ops team.

We really appreciate you highlighting that otstaxi.com is the official site. There are similar-looking websites out there, so bookmarking our domain is the best way to make sure you’re booking with the legitimate OTS Taxi team.

We look forward to helping with your next trip—24/7, with meet-and-greet and UK-wide coverage. Safe travels!

Bewertet mit 1 von 5 Sternen

Best Taxi for Overcharging !! Be warned !!

Booked this company and was charged £40 for a one way trip to Aberdeen City from the Airport. I had previously used a local Taxi and was charged on £27. After complaining they stated they had no booking in my name. They are a company NOT to use from Airports, please use local ones as they are registered by the local council. I shall try my best to make further complaint to local trading and the Airport itself. PLEASE DO NOT USE

11. April 2025
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

After checking our system thoroughly, we are unable to locate any booking under your name. Please could you confirm if the booking was made directly through our official website www.otstaxi.com?

At OTS Taxi, we pride ourselves on transparency, regulated pricing, and working only with licensed, professional drivers. Unfortunately, due to the similarity of names in the industry, it's possible that your booking was with a different provider.

We would be happy to investigate further if you could share your booking reference or confirmation details.

Bewertet mit 1 von 5 Sternen

Did not show up & will not give a full…

Did not show up & will not give a full refund.
OTS did not arrive to collect me for an airport run which meant I had to drive myself last minute in order to catch my flight.
I had 2 days of meetings planned so had no other option and only just made my flight however this caused me an awful lot of stress and I also lost all of my morning preparation time.
OTS had no solution to not collecting me and were not bothered or apologetic at all.
To make matters worse they are still refusing to give a full refund saying that I still got to the airport & back so should still pay for this service even though I had to drive myself.
Their lack of apology along with the fact that I have had to pay £176 to drive myself to the airport means I will never use them again and certainly would not recommend them.
I was using them every week as I work abroad and they still treated me this badly so I can only imagine how they treat one off customers.
Avoid at all costs!

18. November 2024
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

Dear Andrew,

Thank you for your feedback, and we're truly sorry to hear about your experience.

After reviewing our system, we are unable to locate a booking under your name or reference that matches this situation. Please note that OTS Taxi, based in Romford, London, operates through our official website otstaxi.com, and we want to ensure you're contacting the correct company.

It’s possible this review may have been intended for a different provider with a similar name. If so, we kindly ask that you double-check your booking confirmation and remove or update the review accordingly, as this may negatively affect our business despite us not being involved in the matter.

If there’s anything we can assist you with or if you'd like help verifying the booking, please don’t hesitate to contact us.

Bewertet mit 5 von 5 Sternen

OTS Taxi airport link

We were worried about getting to Heathrow from Leeds (we are in our 70s and don’t trust the trains anymore and didn’t want to lug suitcases across London). OTS provided a great service there and back. Communications were reassuring. Will use again.

5. Januar 2025
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

Thank you for your kind review! 😊 We're so glad we could provide you with a stress-free and comfortable journey to and from Heathrow. We understand how important reliable transport is, and we're happy we could give you peace of mind. Looking forward to welcoming you again on your future trips! 🚖✈️

Safe travels,
The OTS Taxi Team 🚕

Bewertet mit 5 von 5 Sternen

The car was spotless and comfortable

The car was spotless and comfortable, making the ride to the airport relaxing. I was especially impressed by how well the driver navigated traffic, ensuring I arrived with plenty of time to spare.

10. August 2024
Bewertung ohne vorherige Einladung
OTS Taxi-Logo

Antwort von OTS Taxi

hank you for your wonderful feedback! 😊 We're delighted to hear that you had a comfortable and stress-free ride to the airport. Our drivers always strive to provide a smooth journey and ensure you reach your destination on time. We look forward to serving you again in the future! 🚖✈️

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