Otovo UK Bewertungen 

59
TrustScore 2 von 5

2.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Overall Otovo offer nothing in terms of customer service. I started the process of purchasing the solar panels back in May 2024 and after one contractor backed out it took over 4 months to get my pa... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Very simple hassle free process. Installers fantastic. Product works as promised. would give fives stars but the process of being paid for exporting excess energy is a real headache caused in part by... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The installation and process were great, however now they are unresponsive. I have submitted numerous help desk requests as my wifi connection was never installed but I am yet to get a reply other tha... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Had an install last year in February, all went well. A month later had a major leak in my roof, found to be a broken tile under one of the solar panels. I had major water damage in the hall and was t... Mehr ansehen

Unternehmensdetails

  1. Solarenergieunternehmen
  2. Ökostromanbieter
  3. Solarenergieanbieter

Vom Unternehmen geschrieben

Otovo are Europe's leading residential solar installation platform present in 13 countries and now launched in the United Kingdom. Our vision is simple: Lead Europe into a clean, electrified future. And our mission is to be the easy, trustworthy & affordable way for homeowners to go solar. We've installed over 20,000 solar PV systems across Europe, starting in our mother country, Norway. We bring these Norwegian values through to all our markets and only work with Bloomberg tier one manufacturers of hardware, excluding manufacturers without traceable forced human labour supply chains. Our customers value our straight forward advice, simple pricing system, and reliable customer service. We're here to expand the accessibility of solar across all UK homes. Our business model means you benefit from the lowest prices, best overall customer service pre and post sale, and a clean and easy customer experience that values your time and trust. We vet and audit a national network of installers who are the best in the industry and must also pass our rigorous criteria to join our platform and remain on our platform. We utilise machine learning from the breadth and variety of residential solar installations across Europe and the UK to design the most efficient system for you at the best price. How is our pricing more competitive than others? We utilise the network power across our markets to negotiate pricing that only comes from high volumes and predictability and reliability of installations. We also streamline processes and information gathering for installers meaning they spend less time in the office and more time on the roof. At Otovo we are dedicated to a trustworthy, great customer experience. You can see the results in our reviews throughout the United Kingdom. Our installations are nationwide and we've installed several installations in places like London, Surrey, East Sussex, Edinburgh, the Midlands, Liverpool, the Cotswolds, Devon, Bath, Milton Keynes, Oxfordshire, Buckinghamshire, West Sussex, Glasgow and many others. Check out a free quote anytime on our website, we are transparent with pricing; you don't have to leave any details for an initial quote and we encourage you to have a look around at different options.


Kontaktinformationen

2.1

Mangelhaft

TrustScore 2 von 5

59 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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2.1

Alle Bewertungen

(59)

5 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great professionals

Great professionals, made the installation process clear throughout. Very happy with the system and looking forward to the savings it will provide. Online process a bit daunting at first, but everything went well in every step. Would highly recommend.

6. Juni 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thank you Iggy for your positive feedback and for taking the time to leave this for us. Wishing you many sunny days!

Bewertet mit 5 von 5 Sternen

Quality panels

They installed solar panels at my house. The panels are working great and the product I chose was 425kw panels, enough for my home. I chose 8 panels and they are producing around 9KWH everyday in the month of May. It is expected to drop to less than 2KWH per day in winters. They were quite upfront about it and transparent. They chose a contractor acen which was very professional, did a good job with scaffolding and fitting. Happy customer

17. Mai 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thank you Chinmay for your review and for the information for others interested in solar. Wishing you many sunny days!

Bewertet mit 5 von 5 Sternen

Great service and customer support.

The installation was smooth and professional There was problem with setup WiFi to the App but they were revolve quickly to my satisfaction.

17. Mai 2023
Otovo UK-Logo

Antwort von Otovo UK

Thank you for this positive feedback. Wishing you many sunny days!

Bewertet mit 5 von 5 Sternen

Very satisfied with the end product and…

Very satisfied with the end product and the installers.
One suggestion I would make is that communication between the customer (me) and Otovo was sporadic in the sense that I think that there is an assumption on the part of Otovo that a new customer is fully conversant with terminology, how the actual installation will be carried out and a timeline of documentation. This as with most customers was a totally new experience . One example was that Otovo hire the installers who seemed to be incredibly busy with many jobs. Mr Connor and his installers did a great job and has replied to my queries. One example would be clear details on who a customer would approach if there was a fault or failure at a later date or for example if a panel needed to removed at a later date if for example there was a tile/roofing problem under the panel. This could be in the form a a simple booklet with Q and Answers. All in all very satisfied with system up and working and cannot speak highly enough about the guys who installed the panels in all weather conditions

10. Mai 2023
Otovo UK-Logo

Antwort von Otovo UK

Hi Christopher, thank you for taking the time to leave us this useful feedback. We are working on improving our customer communications and your advice is helpful to better understanding how we can improve our overall service. For the avoidance of doubt for any issues with your system your first port of call should always be with us through sun@otovo.co.uk . Even when out of warranty years down the line don't hesitate to be in touch with us first; we will help you figure out a solution. Wishing you many sunny days!

Bewertet mit 5 von 5 Sternen

Great service from Otovo

Great service from Otovo. Received quotes from a few companies, and they were the best value by far. Had 5 panels and a battery installed. Took about 2 months from quote to installation. VG.

12. April 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thank you for the positive feedback and for taking the time to leave it. Enjoy your system!

Bewertet mit 4 von 5 Sternen

Otovo - good service following a challenge

System installed Feb 20th; outage early April. Was some time until an installer was able to attend (3 weeks) - not ideal. Later learned that original installer no longer worked for Otovo and so a second installer was sent. Issue was resolved (faulty inverter - apparently there is a 1 in 100 chance at present as Growatt has significantly increased production). Inverter replaced and system now works fine. Generally service and responsiveness from Otovo has been good - receptive to feedback and seem committed to continued improvement. Reality is every solar provider relies on a stable of 3rd party installers, so challenging experiences are a factor of the solar experience. Glad to have chosen Otovo to ensure everything turned out well.

17. April 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Mr Harris, we appreciate your frustration expressed in your review here and through our contact points with you. While we strive to give quick feedback, sometimes we are not able to apply an immediate solution. We apologise for this.
To give an overview you wrote to us on 4 April and we responded after we initiated an investigation 2.5 hours later. We had a hopeful troubleshooting fix and failing that the next step was communicated to you: to get manufacturer feedback. We provided an update from the manufacturer the next day, 5 April. We then also followed up with you with an update on 6 April and next course of action. The following four days were a national bank holiday owing to Easter and you were given an update on 11 April as we tried to secure a date for an installer to come to your home. On 18 April we updated you and the same day you left a negative review of one star complaining about our non-existent customer service. We communicated two potential visit dates next week with you, yesterday, April 19.
We are sorry we have not been able to solve the issue faster, but we’ve been in touch with you all this time and we hope to resolve the issue very soon.
Thanks and apologies for the delay, once again.
The Otovo team.

Bewertet mit 5 von 5 Sternen

Amazing experience with Otovo

Their service received is top quality. Great communication form Otovo
The whole process was smooth from start to finish and the end results are excellent
I am currently saving significantly more than the Otovo claim of 60%
Many days we are 90% self generating only importing minimal amounts.
At this rate system will be paid for in less than 5 years.
Solar power is amazing and so are Otovo.
100% recommended

25. März 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thanks so much Andrew for taking the time to give us this feedback, it's really made our day! We're super happy that you are able to take advantage of your system, even beyond expectations. Wishing you many sunny days!!

Bewertet mit 5 von 5 Sternen

After initial delivery it needed tech…

After initial delivery it needed tech problem solving/tuning as neighbours have found. Otovos guy very efficient at chasing up hardware reps and finished in one tenth of time neighbour with alternat supplier. All working well. Neighbours jealous.

23. März 2023
Otovo UK-Logo

Antwort von Otovo UK

John, thanks very much for your review and for the time you took to leave it. We're super pleased we were able to help you get your system up and running and solve the hardware issue and that you are happy with your system. Give us a shout anytime if you need anything in future at sun@otovo.co.uk Cheers!

Bewertet mit 5 von 5 Sternen

Solar delivers - every house should consider installation

Good communications from quotation to completion. Installation well documented and system delivering the expected output.

23. Februar 2023
Otovo UK-Logo

Antwort von Otovo UK

Thanks so much for the review and for the time it took to leave it! We're so pleased you are happy with your installation--if you need anything in future please don't hesitate to reach out to us at sun@otovo.co.uk . Wishing you sunny days!

Bewertet mit 4 von 5 Sternen

Quick install in Somerset

Quickly finding an installer and installing, useful video discussion identifying best setup for my home, good handover pack although perhaps Otovo staff should have known more about how to use my inverter and battery. But would refer to anyone.

23. Februar 2023
Otovo UK-Logo

Antwort von Otovo UK

Thanks for your overall recommendation and for your honest feedback in ways we could improve. We really value this as we look for ways to be better. Changing the battery and inverter settings is definitely not easy as the hardware software is not designed in this way but we endeavour to help and to gain more expertise here. We'll start to share the information resources in a information bank on our customer centre. Wishing you many sunny days!

Bewertet mit 4 von 5 Sternen

Very good pre installation and…

Very good pre installation and installation but follow up and setting up the feed in tariff could be improved

23. Februar 2023
Otovo UK-Logo

Antwort von Otovo UK

Thanks so much for the review and feedback and the time in putting it down. We're always looking for ways to improve so really value the clarity on areas of improvement. We'll bring out the information on Smart Export Guarantee from our customer information pack to a separate area in our customer centre and supplement with some more tips/tricks. It can be a not clear process given the number of providers and their separate processes so we'll try to help make this easier to navigate for our customers whilst aiming to get back to your queries more quickly. Very happy you are pleased with your installation let us know if you need anything else. Wishing you sunny days!

Bewertet mit 5 von 5 Sternen

Everything went smoothly from start to finish

Everything went smoothly from start to finish. I contacted Otovo via their online form then was contacted directly by Ian, the project manager. The PV system was installed as scheduled (the company takes care about raising the scaffolding too). After installation I had a proper explanation of how to use the application to control how much energy is being produced. All the paperwork (certifications, warranty, instructions how to sell energy to the grid) came shortly after installation. I'm a happy PV panels users now :)

9. Januar 2023
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thank you for the review and the time you took in leaving it, especially in highlighting Ian! We're so happy you are pleased and that you've got your solar panel installation up and running!

Bewertet mit 5 von 5 Sternen

knowledgeable, easy to work with

They are knowledgeable, and trustworthy. I really didn’t know much about solar, they were great to work with. Jina was great to work with !

9. Dezember 2022
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thanks Ron!

Bewertet mit 5 von 5 Sternen

We started off with Otovo in Spain

We started off with Otovo in Spain, getting solar panels on the roof of our summer home. Now we are super excited to get them up on the roof of our home in the UK! Soon we'll be 2 times solar! Great job Otovo!

13. Dezember 2022
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Great news about your installation in Spain and thank you for your trust in Otovo and your positive feedback!

Bewertet mit 5 von 5 Sternen

I really didn’t know much about solar…

I really didn’t know much about solar before Otovo. I just knew I wanted to save on electricity bills, contribute to the carbon neutral agenda, and to do this using a trustworthy installer. I tried Solar Together as well as googling some local installers in London but I got no call backs at all. With Otovo I got prompt, knowledgable advice and support. The experience has been fast, and I’ve felt taken care of. Thanks a lot!

4. September 2022
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thanks for the feedback and happy we were able to help!

Bewertet mit 5 von 5 Sternen

Very courteous and communicative

Jina, Stephen, and the rest of the team at Otovo have been super friendly, helpful, and communicative. They never shied away from answering our calls and informed us of each step along the way. The installation of the solar panels came and went without any major disruptions and the installers were very courteous and wanted to ensure we received the best level of care. The installers were also open and honest and informed us beforehand where there was likely to be any damage but reassured us that would be rectifying any issues before signing off on the job. We certainly found this a very pleasant experience and would have no issues recommending the company to friends and family!

30. November 2022
Bewertung ohne vorherige Einladung
Otovo UK-Logo

Antwort von Otovo UK

Thanks for trusting us and in leaving us these positive words!

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