Overall Otovo offer nothing in terms of customer service. I started the process of purchasing the solar panels back in May 2024 and after one contractor backed out it took over 4 months to get my pa... Mehr ansehen
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Das sagen Bewerter
Very simple hassle free process. Installers fantastic. Product works as promised. would give fives stars but the process of being paid for exporting excess energy is a real headache caused in part by... Mehr ansehen
Unternehmen hat geantwortet
The installation and process were great, however now they are unresponsive. I have submitted numerous help desk requests as my wifi connection was never installed but I am yet to get a reply other tha... Mehr ansehen
Had an install last year in February, all went well. A month later had a major leak in my roof, found to be a broken tile under one of the solar panels. I had major water damage in the hall and was t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Otovo are Europe's leading residential solar installation platform present in 13 countries and now launched in the United Kingdom. Our vision is simple: Lead Europe into a clean, electrified future. And our mission is to be the easy, trustworthy & affordable way for homeowners to go solar. We've installed over 20,000 solar PV systems across Europe, starting in our mother country, Norway. We bring these Norwegian values through to all our markets and only work with Bloomberg tier one manufacturers of hardware, excluding manufacturers without traceable forced human labour supply chains. Our customers value our straight forward advice, simple pricing system, and reliable customer service. We're here to expand the accessibility of solar across all UK homes. Our business model means you benefit from the lowest prices, best overall customer service pre and post sale, and a clean and easy customer experience that values your time and trust. We vet and audit a national network of installers who are the best in the industry and must also pass our rigorous criteria to join our platform and remain on our platform. We utilise machine learning from the breadth and variety of residential solar installations across Europe and the UK to design the most efficient system for you at the best price. How is our pricing more competitive than others? We utilise the network power across our markets to negotiate pricing that only comes from high volumes and predictability and reliability of installations. We also streamline processes and information gathering for installers meaning they spend less time in the office and more time on the roof. At Otovo we are dedicated to a trustworthy, great customer experience. You can see the results in our reviews throughout the United Kingdom. Our installations are nationwide and we've installed several installations in places like London, Surrey, East Sussex, Edinburgh, the Midlands, Liverpool, the Cotswolds, Devon, Bath, Milton Keynes, Oxfordshire, Buckinghamshire, West Sussex, Glasgow and many others. Check out a free quote anytime on our website, we are transparent with pricing; you don't have to leave any details for an initial quote and we encourage you to have a look around at different options.
Kontaktinformationen
Hamilton House, 4 Mabledon Place, WC1H 9BB, London, Vereinigtes Königreich
- sun@otovo.co.uk
- otovo.co.uk
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Great professionals
Great professionals, made the installation process clear throughout. Very happy with the system and looking forward to the savings it will provide. Online process a bit daunting at first, but everything went well in every step. Would highly recommend.

Antwort von Otovo UK
Quality panels
They installed solar panels at my house. The panels are working great and the product I chose was 425kw panels, enough for my home. I chose 8 panels and they are producing around 9KWH everyday in the month of May. It is expected to drop to less than 2KWH per day in winters. They were quite upfront about it and transparent. They chose a contractor acen which was very professional, did a good job with scaffolding and fitting. Happy customer

Antwort von Otovo UK
They did what they had to do and made a…
They did what they had to do and made a good job of it.

Antwort von Otovo UK
Great service and customer support.
The installation was smooth and professional There was problem with setup WiFi to the App but they were revolve quickly to my satisfaction.

Antwort von Otovo UK
Very satisfied with the end product and…
Very satisfied with the end product and the installers.
One suggestion I would make is that communication between the customer (me) and Otovo was sporadic in the sense that I think that there is an assumption on the part of Otovo that a new customer is fully conversant with terminology, how the actual installation will be carried out and a timeline of documentation. This as with most customers was a totally new experience . One example was that Otovo hire the installers who seemed to be incredibly busy with many jobs. Mr Connor and his installers did a great job and has replied to my queries. One example would be clear details on who a customer would approach if there was a fault or failure at a later date or for example if a panel needed to removed at a later date if for example there was a tile/roofing problem under the panel. This could be in the form a a simple booklet with Q and Answers. All in all very satisfied with system up and working and cannot speak highly enough about the guys who installed the panels in all weather conditions

Antwort von Otovo UK
Intelligent and capable company
Intelligent and capable company, advice, design and installation all excellent.

Antwort von Otovo UK
Great service from Otovo
Great service from Otovo. Received quotes from a few companies, and they were the best value by far. Had 5 panels and a battery installed. Took about 2 months from quote to installation. VG.

Antwort von Otovo UK
Otovo - good service following a challenge
System installed Feb 20th; outage early April. Was some time until an installer was able to attend (3 weeks) - not ideal. Later learned that original installer no longer worked for Otovo and so a second installer was sent. Issue was resolved (faulty inverter - apparently there is a 1 in 100 chance at present as Growatt has significantly increased production). Inverter replaced and system now works fine. Generally service and responsiveness from Otovo has been good - receptive to feedback and seem committed to continued improvement. Reality is every solar provider relies on a stable of 3rd party installers, so challenging experiences are a factor of the solar experience. Glad to have chosen Otovo to ensure everything turned out well.

Antwort von Otovo UK
Amazing experience with Otovo
Their service received is top quality. Great communication form Otovo
The whole process was smooth from start to finish and the end results are excellent
I am currently saving significantly more than the Otovo claim of 60%
Many days we are 90% self generating only importing minimal amounts.
At this rate system will be paid for in less than 5 years.
Solar power is amazing and so are Otovo.
100% recommended

Antwort von Otovo UK
After initial delivery it needed tech…
After initial delivery it needed tech problem solving/tuning as neighbours have found. Otovos guy very efficient at chasing up hardware reps and finished in one tenth of time neighbour with alternat supplier. All working well. Neighbours jealous.

Antwort von Otovo UK
Solar delivers - every house should consider installation
Good communications from quotation to completion. Installation well documented and system delivering the expected output.

Antwort von Otovo UK
Quick install in Somerset
Quickly finding an installer and installing, useful video discussion identifying best setup for my home, good handover pack although perhaps Otovo staff should have known more about how to use my inverter and battery. But would refer to anyone.

Antwort von Otovo UK
Very good pre installation and…
Very good pre installation and installation but follow up and setting up the feed in tariff could be improved

Antwort von Otovo UK
Everything went smoothly from start to finish
Everything went smoothly from start to finish. I contacted Otovo via their online form then was contacted directly by Ian, the project manager. The PV system was installed as scheduled (the company takes care about raising the scaffolding too). After installation I had a proper explanation of how to use the application to control how much energy is being produced. All the paperwork (certifications, warranty, instructions how to sell energy to the grid) came shortly after installation. I'm a happy PV panels users now :)

Antwort von Otovo UK
knowledgeable, easy to work with
They are knowledgeable, and trustworthy. I really didn’t know much about solar, they were great to work with. Jina was great to work with !

Antwort von Otovo UK
We started off with Otovo in Spain
We started off with Otovo in Spain, getting solar panels on the roof of our summer home. Now we are super excited to get them up on the roof of our home in the UK! Soon we'll be 2 times solar! Great job Otovo!

Antwort von Otovo UK
I really didn’t know much about solar…
I really didn’t know much about solar before Otovo. I just knew I wanted to save on electricity bills, contribute to the carbon neutral agenda, and to do this using a trustworthy installer. I tried Solar Together as well as googling some local installers in London but I got no call backs at all. With Otovo I got prompt, knowledgable advice and support. The experience has been fast, and I’ve felt taken care of. Thanks a lot!

Antwort von Otovo UK
Very courteous and communicative
Jina, Stephen, and the rest of the team at Otovo have been super friendly, helpful, and communicative. They never shied away from answering our calls and informed us of each step along the way. The installation of the solar panels came and went without any major disruptions and the installers were very courteous and wanted to ensure we received the best level of care. The installers were also open and honest and informed us beforehand where there was likely to be any damage but reassured us that would be rectifying any issues before signing off on the job. We certainly found this a very pleasant experience and would have no issues recommending the company to friends and family!

Antwort von Otovo UK
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