ORION Travel Insurance Bewertungen 

Terrible service. After a car accident they took months to even respond to me then said none of my claims were valid, even a hotel room that was paid for but couldn't be used because of the accident. They spend all their energy in refusing your claims.

Save yourself the headache and go with another insurance provider. This company is just out to take your money and walk away.

J’avais soumis une première demande de réclamation, mais comme il manquait des éléments, je l’ai complétée un jour plus tard. Après deux mois d’attente sans nouvelles, j’ai pris contact avec vous et l’on m’a alors indiqué que mon dossier n’avait jamais été complété, sans jamais avoir jugé utile de me rappeler ce point auparavant. J’ai donc dû refaire une nouvelle demande. Cela fait maintenant plus d’un mois que cette seconde demande a été envoyée. Je vous ai contactés quatre fois par courriel pour obtenir un suivi, mais je n’ai reçu aucune réponse. C’est l’un des pires services clients que j’aie jamais connus. J’espère sincèrement que cette situation trouvera enfin une issue favorable.

We had a claim that was approved. That part was OK. when it came time to receive the money we were sent an email from Orion titled Smart Disburse Payment. It was a lengthy process asking for information they already had plus more and in the end it didn't work. We tried a few times and in frustration I called Orion. Thank heaven we got a very nice fellow who said he would send us a cheque...such a novel idea!!!! Why not send a cheque in the first place?

Excellent company and they truly care about their customers. I always feel safe travelling with Orion travel insurance for medical and non-medical. A new tpa has been in place now and their customer service has greatly improved. I'd recommend them to anyone !

I always prefer Orion. Good service, timely claim process. Easy application online. I'm reading the other reviews and I would say that the issue is probably people don't know how to claim in general. Not the insurance providers fault. I'm not very techy but I find it easy. One of the best.

Husband had emergency surgery, was hospitalized for 5 weeks. We had to cancel our cruise. After filing out all their forms, sending bank statements, drs reports, we still have not been reimbursed. It's going on 3 months.i have filed a claim with the BBB and will be contacting a lawyer

Our flight was canceled and our bags were delayed, we were stranded in Philadelphia (we’re from Ontario) for 2 days and we were told we would be fully reimbursed. This happened in the beginning of August and it’s now the end of March and haven’t seen a single dime. Every time we submit documents, we’re told they’re wrong or they need other documentation. Every time I’ve called, the person I talk to has a completely different understanding of what’s needed or their policies than the last. I’ve had a manager call me and promise to fix this. That was 3 months ago. We spent almost $400 on travel insurance and our claim is a little over $1000. Absolutely do not use this company. So unbelievably frustrating.
They have also marked our claim as completed on the app so I cannot submit documents or anything through the app anymore. I’ve requested detailed emails sent to me after phone calls and didn’t receive.

C'est vraiment épouvantable, je ne comprend pas CAA de faire affaire avec une si mauvaise compagnie, suite a une connexion de vol raté a Zurich en Septembre 2024, ma conseillère CAA me mentionne que je suis assuré pour ce petit inconvénient.A mon retour je remplit la formule de réclamation, hôtel, repas et divers pour une journée, j'ai du envoyer au moins 30 a 40 documents numérisé, (une chance que je suis retraité) et après pas de nouvelles, ils disent que la démarche prend en moyenne 7 a 8 semaines. Donc après le délais passé, je téléphone et surprise il manque des documents et de plus ont me dit qu'ont a essayer de me joindre, jamais eu de nouvelle et pourtant les infos qu'ils avaient était correct. donc après plusieurs démarches et renvois de documents et pas mal de temps au téléphone , je reçoit le verdict finale , ont m'accorde $296.00 sur une demande de $800.00 , ça fait pas cher de l'heure.
Jamais plus je vais faire affaire avec cette compagnie de MMM.
D'ailleurs je part en Norvège fin Mai et j'ai acheté ailleurs.

Still waiting on my claim. Submitted ALL documents online within 2 weeks of a broken wrist on a trip and they "somehow" went missing. They emailed the wrong address. They reported the claim as completed and then changed it to being processed. I am now over 3 months waiting. Do not buy CAA emergency medical insurance.

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It's been four months and it still gets delayed, 'escalated',delayed, 'escalated '.... they have all paperwork, doctor's report, all valid for coverage for trip we had to cancel. I truly doubt I'll ever get paid. BCAA should NOT be using them, just check all the reviews. Wish I had before buying. We have other insurance products through BCAA, now will be second guessing all of them. Orion: Delay, Deny, Deploy. That's the insurance creed. It's pretty obvious the single good review they have here is a plant.

Booked a flight to Cuba for Nov. 3 2024. Wife was in hospital for a week, shortly before trip, in Ontario. Doctor filled out a medical form that she was not to travel. Orion insisted that I needed forms from the airline that she never flew and that no refund had been issued. The insurance company insisted that the airline would have issued a return of the airline fare. False and as people know trying to get hold of anyone from an airline for information is next to impossible! ORION HAD NO INTENTION OF GIVING A REFUND!

Purchased travel insurance through CAA as I thought it was a reputable company. The policy is actually with Orion Insurance. Our flight was cancelled in June 2024 due to the pilots strike 4 hours before we were to take off. As we were meeting other family at the destination, we were forced to book another flight with a different carrier, but it was at 3 times the price we originally paid. The insurance policy states it covered the amount of the difference we paid for flights due to the strike. After repeatedly being asked to submit the same information and documentation over and over again and dozens of calls to Orion, they finally paid the claim on Dec 18th. A simple and straight forward claim should not take almost 6 months to settle. Shame on you CAA for using this company.

Still waiting for my money back after having to cancel our river cruise thru CAA caused by health problems All necessary paperwork was provided and we we are ten weeks in the waiting after numerous emails and phone calls to CAA and Global excel

I will never deal with Orion Insurance again. They are the worst of all Insurance Companies. We went on our last trip in August of 2022. It was very difficult to get any money out of them. Since I am a persistant person we got roughly 1/2 of what we were owed.

As with all insurance companies, they will take your money any number of ways but when it comes time to provide good customer serive the fine print is never in the claimants favor. Hidden in some obscure reference is a loop hole that absolves them of any responsibiliy. AND they will not provide you with that information. Wasted money on this company. Save your money .... enjoy the trip and spend the saved money on a more memorable expense.

This is worse insurance company I have dealt with in decades do not use. They do not care about you at all this is the under writter for CAA avoid period. It takes a lot to get me upset and they managed to do that.

I purchased my travel insurance through CAA and they sold me a policy through Orion. While I was traveling abroad, my father passed away, so I had to make an unexpected trip back home. I contacted Orion and was on hold for a half hour, but eventually I did get through. They confirmed that my travel insurance would cover up to $1000 CAD for a return flight home. This was also written in the policy. They started my claim and emailed me the paperwork. I bought my return ticket departing the next morning, costing $1469.60. I was flying from Australia to Canada and this was the least expensive option I could find. Ten days later, I submitted all the forms and documents to Orion through their online platform. Three and a half weeks later, I received an email saying my claim had been reviewed and they'd sent me a payment for the eligible expenses. Much to my surprise, it said they covered the full cost of my flight and sent me a payment for $1469.60, instead of $1000. I checked my bank account and they did indeed send the full amount. I'm very grateful. I'm also impressed how easy it was.

I was on a cruise and needed medical attention . I kept all my paperwork and contacted Orion upon my return . I sent numerous emails with no return . I then talked to 3 different Orion agents over 5 months , all assuring me the necessary forms would be sent by mail . Nothing . Assured I would receive all forms via email for prompt courteous service . Nothing . I doubt Orion personnel read these blogs or else these claims would be answered . If there is a lesson to be learned it is to check reviews of different companies before purchasing in order to prevent this activity from happening again .

Des vrais voleurs. Ils m'ont fait perdre toute confiance en CAA Québec. Pourquoi faire affaire avec cette compagnie ?

I picked this insurance company because I thought that CAA was good !! Wrong Caa ! big mistake to go with Orión you can't even speak to anyone there . I paid travel insurance for a year , I got sick in Florida called the insurance told me to go to hospital this was in Feb we're in June now I have received 4 letters from the hospital demanding payment .there going to send me to colection !! Unreliable company !! Don't not go with them because Caa was good because that company is garbage !!