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The strange bit was Ticket #56058: support on the account page answered with the wrong bonus terms. Transaction log showed a newer status after another refresh.

Registration took two minutes, which was the only simple part. The postcode field changed my address, KYC rejected the document, and support told me to upload it again. I tried three times on a budget Android phone before using a laptop. A withdrawal should not need this much messing about.

Withdrawal tab on old iPhone SE: minimum cashout changed on office laptop from £20 to £50. Account history showed a newer status while lunch went cold.
😐

Reality check Mon 9:40: time-out was active after case 19339 but casino login still worked. Cashier screen hid the cashout reason when the cashout was involved.

The bit that annoyed me was Cashback note Tue 22:23: wagering jumped on weak mobile data outside after I opened the bonus wallet screen. KYC status hid the next step during another support queue.

Simone told me the bonus was pulled for a breach of the max bet rule. i asked which spin. she said the system does not show that to agents. so the evidence is NOT visible to anyone i can speak to.

First cashout test became a problem when old receipts were harder to find after a small £28 test than the games. KYC status stayed half-loaded during lunch.?? again

before bed I opened mobile cashier fri 9:14; the bank showed the deposit cleared with PayPal but the casino balance stayed £0. Message centre made the KYC problem feel like a wasted break during a rushed break

The bonus tracker barely moved after a session on Immortal Romance.

I later found a small line saying that game only counted 5%, hidden under a separate information tab.

I am not saying the rule was absent, but it was not where I looked before activating.

They changed the wagering after I'd opted in

Live chat queue 12 looked okay before email and live chat after 4 minutes answered the same payout two ways. Email update hid the next step after 6 minutes

After login, Favourites on shared flat Wi-Fi showed it clearly: the live table failed with Paysafecard right at the stake step. Message centre left the blank row inside the account once the payout mattered.

Payout KYC screen; the document checklist was blank from the casino profile until I clicked cashout. Lobby notice made the delay harder to trust after 26 minutes

live table stake £260: recently played after request #52087 opened the wrong slot again. Mobile page showed an older message at Tue 7:47 Checked again at Fri 9:53, same pending note.

Had a small win on Starburst and tried to withdraw £36. The cashier said minimum £20, then after I pressed submit it claimed £50 minimum. Same account, same session, two different numbers. Support never explained.

Session reminder: play-time alert covered the stake button with Skrill. Support reply left the wrong value visible after I checked contact form.
Checked again at Wed 8:42, same payout label.

Passport photo upload; selfie upload completed with case #85110 but the file was not saved
Transaction log changed after refresh with £35 involved
The message centre still showed nothing useful

Friday’s cashback still had no schedule on Monday.