⭐ 1/5
⭐ 1/5 — Absolutely terrible customer service. Avoid this company!
I am extremely disappointed with my experience with Ora Organics.
I placed an order for their Castor Oil Pack Kit on September 16th, and almost a month later, I STILL haven’t received my product.
I contacted their customer service multiple times, only to receive vague responses, empty promises, and absolutely no resolution.
On September 25th, I was told there was a slight delay. I then asked about cancelling my order, but instead of resolving the situation, they assured me that my package would arrive within 2–3 days.
Of course, that never happened.
On September 30th, after still receiving nothing, I explicitly requested a refund. Instead of properly addressing my request, they continued telling me to wait and repeating the same excuses.
It is now October 14th, and I still have no product.
What makes this experience particularly frustrating isn’t just the delay — it’s the complete lack of accountability, transparency, and meaningful customer support.
Taking a customer’s money is easy. Providing the product they’ve paid for and taking responsibility when something goes wrong apparently isn’t.
I would strongly advise anyone considering purchasing from this company to think twice. My experience has been nothing but frustrating, disappointing, and a complete waste of time.
One star is more than this experience deserves.