Only Graded 

Really good prices,amazing and friendly staff, overall amazing company

Amazing experience for the second time at comic con, always worth the time and money

Fantastic service, beautiful packaging and amazing value

Thank you

Helpful stuff and having a nice experience on the day.

Using Only Graded is honestly a mixed bag. On one hand, they make beautiful slabs with a very unique design, however, that’s where the positives stop, and unfortunately, this wasn’t always the case. I’ve now graded several hundred cards with OG as part of their monthly Silver 20 Card Grading Service membership, and for about 120-150 cards and stickers, everything was great. Customer service surprisingly in comparison to what it is now, was honestly always pretty good.

Fast forward now 4-6 months later, and the whole experience has gone from 5 stars to 1 and maybe 2 at the best. Between changing office locations, opening up new warehouses, problems with slab designs and product updates, return shipping delays and just terrible customer service in general, the whole grading card experience with OG just simply isn’t enjoyable or worth the hassle any more.

If you want timely customer service with order updates or even routine follow up that they state they will provide, then you will be left very disappointed and frustrated. Their social media channel customer service team takes days and sometimes a week or longer to reply to simple status update requests, and as a specific most recent example, I was told last Friday (August 8) by Tyson, that due to a delay with FedEx, my return shipment of Pokémon stickers wouldn’t be shipped out until the following Tuesday. Okay, no problem. Well, here we are now going on Thursday of the following week, and after having sent 4 Instagram DM‘s to their service team, they’ve provided no updates and no return shipping tracking number and info. I‘ve kept the Instagram message history with screenshots as reference if anyone from OG’s team reads this review, and needs or wants to verify my claims.

As another example, I had to return several dozen slabs that had Pokémon stickers in them that were loose and moving all over the place in the slab, and they offered to fix them at no charge. This was a very nice gesture and in my opinion a great response to a slab quality control or design defect. I was then told that they were making new sticker inserts for the slabs to address the issue, and that the new inserts would be ready at the end of May. I have kept all of the IG DM’s from OG where they kept stating that the new inserts would then be delayed until the first week in June, then it was the end of June, then July, and finally August, and it just got so annoying that I finally cancelled my monthly service with OG, and wanted a refund on the 3 months of membership fees that I had already paid. After being given all types of reasons why their were delays, I finally received my stickers with the new inserts at the end of August, and again there’s still movement in the slabs with the new inserts, and probably 10 out of the 40 slabs I received all had scratches all over the fronts of the slabs where the welding machine must’ve rubbed or scraped them when sealing the cards up. These are obvious quality control issues that need to be sorted, as the metal labels are also scratched and chipped.

So, in short, the experience using Only Graded is now simply so terrible and takes so much work to get simple order status and shipping updates, that I‘ll never use them again. Tyson and Rachel were two people that were very helpful at times, but two people can’t save a company that just has too much going on, and not enough staff and coordination to manage its customer base effectively. I’ve since submitted 60 cards with Universal Grading Company UK which is the UK based grading company that I had previously used before giving OG a try, and they are the standard in my opinion of what TCG grading should be. Their owner messages directly in response to order inquiries, and has been helpful in getting card info all sorted in order to make sure that several orders were placed correctly. Additionally, he’s also sorted out a mistake I made in shipping my cards to the wrong address, and got it all cleared up with Royal Mail so that my cards weren’t held up or returned to me. Also, they offer subgrades on all card gradings, which is quite nice. So, UGC it is for me, and good luck if you decide to give OG a go.

Fun group of people at Insomnia every year!

Good explanations, cool branding. We love the wheel

Great experience staff was very helpful great value for money

The wheel of fortune prizes were fantastic and staff friendly as anything!

Fantastic staff, very friendly and kind.

Great company, great staff would highly recommend

Best card company in the UK extremely high value for your money. Amazing customer service

Best value for money in the UK and amazing customer service

Really friendly and knowledgeable staff, met them at Insomnia 71 and would definitely speak to them for future grading needs.

Friendly staff, fun activity at insomnia to win some prizes

Trusted - would visit again for pokemon grading

Let these guys lovely staff at isonmia gaming event they are a great company and will defo invest in getting some of my value able Pokémon cards to grade shoutout to these guys

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