Hmrc Bewertungen 2'804

I am owed a repayment of just over 2K I haven't claimed it for years recently submitted 4 Months they haven't repayment my self - assessment can you imagine over 5 years and 4 months they been keeping my 2 K ! While I pay my taxes from myself and my business like a good little boy for years and years and the only one time I claim back my repayment ! I most probably have thousands lost in the system. they say they going to refer me after I have already been referred in January 26 before to the same department that has no number or email or name and they never get back to people. Ever owe HMRC money they will hunt you down and give you harassment and send bailiffs when they owe you they couldn't give a toss and if possible they would even not pay you back your money the HMRC posted losses for several years in a row and millions of misappropriated funds not found vanished no wonder people don't have faith in system HMRC big scam.

complete and utter Liars.
more corruption. dont have a clue what they are doing
raised complaints, dont get back to you
bunch of muppets on the phones
typical British bullsh@t system

Utterly useless.
Link to fill in form does not work.
Ask for email, they refuse to give me an email.

Clowns.

HMRC taxes people on simple saving accounts interest, which barely keeps the value of the money saved because of inflation, which is an unfair tax on savers, but obviously this is decided by corrupt lowlife politicians, who want everybody to spend and be in debt, rather than save.

Yet again HMRC excels in incompetence!

I have asked 3 times since 9th December 2025 for a 24/25 Tax Year P800 calculation but, despite promises, still have not received one. My Government Gateway account states for 24/25 Tax Year "You paid the right amount of tax. There is nothing more to pay for this year." but HMRC has changed my Tax Code for 26/27 and say I owe tax for 24/25. They are indeed right, I do owe tax on 24/25 savings interest, but this doesn't show in my Government Gateway account. HMRC digital services are a disgrace.

And be warned, HMRC conjures up a figure for untaxed interest that is ALWAYS WRONG. Every year you must ask HMRC for a breakdown of accounts/interest they use to conjure up this figure.

I am now complaining every year. HMRC must have an army of staff dealing with complaints, and they still cannot fix the root cause of significant recurring problems.

SHAME ON THIS OUTFIT HMRC - IF THEY WERE REGULATED THEY WOULD BE SHUT DOWN.

I would score 0 if at all possible.
I review as a bereaved person acting as executor for my relative's estate.
MAKE SURE YOU KEEP IMMACULATE RECORDS, TAKE PHOTOS OF EVERYTHING AND SENT ABSOLUTELY EVERYTHING GUARANTEED SIGNED FOR in the post or HMRC will tell you they have not received it.
More than 5 months after bereavement, I am being repeatedly asked AGAIN for payments made months ago immediately on receiving demands. I have also been asked for payments for previous years where the tax has ALREADY been paid through my relative's tax code! I have sent every bit of information/payments immediately, but HMRC simply say they have lost it, or can't find it. The bereavement line is apparently 4 separate centres, so you never get to speak with the same person. All 4 appear to be staffed by people who really don't give a damn - they will give the impression they want to help, but instead simply repeatedly fob you off with incorrect information, then try to blame you. KEEP IMMACULATE RECORDS AND TAKE PHOTOS OF EVERYTHING and COMPLAIN TO THE OMBUDSMAN - it's the only way HMRC will take any notice of you.
I want to grieve my relative in the knowledge that I have done my duty as their executor. HMRC has made this impossible for 5 months so far, seriously affecting my mental health and wellbeing. This is beyond abysmal service, it is downright cruel.

After waiting 40 minutes on hold my call gets cut off, awful customer service

Might want to take a look at Uber/Bolt and similar companies that are exploiting people and practice modern day slavery.

Automatic system takes ages then its half hour wait or more and if you have the wrong option you have to start over again to be told to try a different number with half hour wait each time . At this point it would cost less in time to not pay and wait for them to fine me with correct details . Unbelievable

Don’t bother, inadequate, monosyllabic and uneducated . Find yourself an accountant- do not ring these people/if they’re being paid from the government budget- it’s another waste of taxpayer’s money- -
Trustpilot it would great if we could rate zero stars

I write to review as well as raise a concern about a recent call I had regarding guidance on Companies House director ID verification.
During the call, I spoke with an advisor named Louis. She asked for my company's house number, which I promptly provided. After this, there was a period of silence lasting around three to four minutes with no explanation or update. She then returned and asked if I was still there. When I responded, the call was abruptly disconnected.

I found this experience both unhelpful and discourteous. I was left without the guidance I had called for, and the manner in which the call ended felt dismissive.

I believe it is important that customer service standards are maintained for members of the public. I would advise the company house/HMRC to review the recorded calls and take appropriate steps to ensure staff provide clear communication and professional support throughout.

Having HMRC totally mess up my tax last year that left me oweing them 7k, I made sure this yer all income was up to date
However looking at tax paid v their estimate they have again messed up and taken too little tax leaving me in debt again.
Tried calling them but gave up after 30mns holding
Totally incompetent company

No respect been waiting on a call for over 10 days they have took more tax off me again without any answer increased payments a have without any answer they have affected my health and don't care it's all about money you go on the phone you get so may different answers do they have a clue what they are doing it's peoples life they are dealing with

Most staff foreign not that it matters but when you carnt understand them it does when 40000 sounds like 14000 makes a big difference?Most staff don’t know what their on about ?

I rang them this morning, luckily my call was answered in 10 minutes. Then it went downhill. The advisor tried to tell me that the PSA of £1000 was included in the Starter rate for savers of £5000. Instead of them being added to make £6000??She wasn't interested in my query, just wanted to get me off the call.

Government Gateway logs you out of their systems if you are a rare user.Their systems are laborious and don't seem to work. I was helped on line a couple of weeks ago but today trying to help my wife log in there we're similar problems, then when on a 40 minute wait to their call to helpline it cut off the online connection. I then spent 40 minutes waiting for an answer on their telephone hotline system only for the staff member to be unable to hear me or complete checks to call us back. She either hung up or their line cut out. It would appear that their systems are not fit for purpose.

Absolute joke, the customer service, the incompetence just ridiculous. Unacceptable

My experience of them is they presume you're trying not to pay tax, as in dodge the tax you owe. So there is literally no point in trying to communicate with them unless absolutely necessary and, then, be ready for a very uncaring service. I'd have more respect for them if the front page of their website said WE LITERALLY DONT CARE WHAT YOU HAVE TO SAY. JUST HAND OVER THE DOSH, YOU CROOK! At least there'd be some honesty there.

For once really helpful 😊

I’ve had an ongoing saga with an issue around penalties that was resolved in 2023 however each year they keep adding it back on and charging me interest etc. very frustrating. However! I spoke to Homaid today who was really helpful. He took his time to go through all of my files and came up with a resolution for me which has cancelled any fines and refunded my account. Really good customer service for a change from a company that usually bombs in terms of customer service. Well done 👍

So I would have given this service a ‘0’ however, after being sent backwards and forwards, cut off and holding for hours on end we eventually spoke to Livvy R at online services. She was amazing! She took the time to answer all our questions and resolve our issue promptly, professionally and with great patients. Working until 6.30 on a Friday night to help us resolve our issue. Thank you once again Livvy.