One Stop Bathrooms Bewertungen 

67
TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a radiator late on Thursday evening, received a phone call on Friday morning to check the delivery address & it was delivered on Monday. What a fabulous service & very nice helpful people t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

What a fantastic company, I placed my order for shower enclosure which was cheaper then from shop I bought all my bathroom stuff from. Placed order, few hrs later got a call from a nice lady to tel... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We are doing our bathroom and have ordered from around 10 different suppliers. We ordered a bath from One Stop Bathrooms and the service was excellent. The bath manufacturer (Eastbrook) rang within a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Customer service great when I made a mistake - they rectified it fast and made this easy for me with zero stress Fast delivery to suit me - I was called up and delivery arranged for when I was avai... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bäderstudio

Vom Unternehmen geschrieben

At One Stop Bathrooms, we pride ourselves in our knowledge of our bathroom products. We only stock products of the highest quality to ensure our customers are always happy. We are a well-established online bathroom business. Our friendly team members are available to offer help and product advice.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

67 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.3

Alle Bewertungen

(67)

22 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I ordered a radiator late on Thursday…

I ordered a radiator late on Thursday evening, received a phone call on Friday morning to check the delivery address & it was delivered on Monday. What a fabulous service & very nice helpful people to deal with.
Will definitely use again. Thank you!

4. Juni 2026
Bewertet mit 5 von 5 Sternen

Excellent service and delivery

Prior to shipping the sales team called me to check the order and confirm all was as expected. Then super fast deliver 24hrs after dispatch - thank you.

10. Mai 2026
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Thank you so much for your kind review! We're really pleased to hear everything went smoothly and that your order arrived so quickly. We truly appreciate you choosing One Stop Bathrooms and hope to see you again in the future.

Kind Regards,
One Stop Bathrooms

Bewertet mit 5 von 5 Sternen
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Thank you for your review and for your kind comments. Please do visit our website again if you need any other products or supplies for your bathroom.

Kind regards,
One Stop Bathrooms

Bewertet mit 1 von 5 Sternen

Save yourself the stress

Save yourself the stress, the additional costs, and the disappointment of paying premium prices for work that falls apart in under a year.

We hired this bathroom renovator in June 2025 to do a tub to shower conversion. 10 months later, multiple elements of the renovation are now failing due to poor initial construction. Panels are coming loose, caulking is missing and failing, the shelving is sloping due to improper attachment to the wall panels, and the overall structure is showing clear signs of substandard work. These are not normal wear-and-tear issues — they are direct results of shoddy installation by the contractor. A portion of the caulking has peeled away since last June, and water has leaked in behind the one of the panels. The concrete base for the shower pan we paid for has not been installed. (Discovered when caulking failed) The contractors also drilled multiple holes in the wrong places on one of the panels and instead of installing a new panel, fixed their error by filling the holes with caulking. Walls not squared up before new panels installed. Even more frustrating is the complete lack of accountability and responsiveness.

On April 7th, after we discovered the leaking water, we made the company aware of these issue. After not hearing back for almost one week (not even an acknowledgement of receiving my email), I followed up. At that point, we were offered only a new corner shelf unit which does not resolve the issues, especially the water leaking behind the panel. I responded by indicating that we wanted one panel replaced (with the caulking-filled holes), the caulking redone, and the shelving properly attached. That was on April 13th, and there has been no response from the company since. There is supposed to be a "Lifetime Plus Guarantee" - which includes workmanship - that this company is NOT standing behind. We would strongly advise anyone considering this renovator to look elsewhere. This has been an extremely disappointing and costly experience.

12. Juni 2025
Bewertung ohne vorherige Einladung
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.

However, we believe this review may have been posted for the wrong company. One Stop Bathrooms is an online retailer of bathroom products only — we do not offer bathroom installation, renovation, or fitting services, including tub-to-shower conversions or any workmanship guarantees relating to installation.

The experience described does not appear to relate to any services we provide. We would kindly ask that you please double-check the company you intended to review and, if this has been posted in error, contact Trustpilot to have the review updated or redirected to the correct business.

If you believe your review does relate to an order placed for products with One Stop Bathrooms, please contact our customer service team directly with your order details and we’ll be more than happy to look into this for you.

Kind regards,
One Stop Bathrooms

Bewertet mit 5 von 5 Sternen

Excellent mirror


Excellent mirror. I spent ages looking for a mirror with a thick glass shelf and the right size for our on suite shower and toilet. This fitted the bill. Really pleased.

12. April 2026
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Thank you for your wonderful review. We’re delighted to hear that you found exactly the right mirror you were looking for. It’s great to know you’re so pleased with your purchase. Thank you for choosing One Stop Bathrooms, and we hope to welcome you back again in the future.

Kind regards,
One Stop Bathrooms

Bewertet mit 5 von 5 Sternen

very good and easy

very great good and easy, was rang to arrange a best day for my delivery. very cheap also compared to most, no complaints very happy to order with

18. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I was looking for a new bath and came…

I was looking for a new bath and came across this website so decided to order one which was easy to do and the bath was delivered on time. Whilst the bath was being installed a hairline crack was noticed so after sending an email to the company alone with some photos they sent a replacement out about 10 days later which was the only reason I I didn’t give a 5 star rating. I would recommend buying from them

17. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Shower screen

This was the first time I'd used One Stop Bathrooms, and I found they offered really competitive prices, and a great range of products (I was buying a shower screen). Delivery was also prompt, & the shower screen easy to fit.

23. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience ordering online one…

Great experience ordering online one day, received a call confirming delivery for next day ( even though a snowstorm forecast for next day) Arrived next day as promised even with the heavy snow. Well done excellent service, would highly recommend

8. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

★☆☆☆☆

★☆☆☆☆
Avoid at all costs. I ordered a radiator cover and paid for delivery. The original delivery was cancelled last minute, then today the driver rang to tell me I had to come downstairs and collect the item from the truck myself.
I am disabled — this was never mentioned and completely unacceptable when a delivery fee has been paid.
I’ve cancelled the order. Very poor service and zero consideration for customers. Don’t order from these cowboys.

6. Januar 2026
Bewertung ohne vorherige Einladung
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Hello Joe mcD

Thank you for taking the time to share your experience. I am genuinely sorry for the frustration and inconvenience you have encountered.

The last-minute cancellation of your original delivery, followed by the subsequent request for you to collect the item from the vehicle, falls well below the standard of service we expect to deliver. This is particularly concerning given that a delivery fee was paid and that your accessibility requirements were not appropriately considered or communicated. For that, I offer our sincere apologies.

Your feedback highlights a clear breakdown in both communication and execution, and it is being escalated internally so we can review our delivery processes, reinforce customer service protocols, and ensure reasonable adjustments are properly understood and respected going forward.

While I appreciate you have chosen to cancel the order, we regret losing your trust and are grateful that you have brought this matter to our attention. Experiences such as yours are taken seriously and are essential in helping us improve how we serve our customers.

If you would like to discuss this further, our customer service team would be open to engaging constructively.

Bewertet mit 1 von 5 Sternen

Ordered a heater element

Ordered a heater element, sent two towel hangers instead. Can't collect until after christmas, wont refund until they've received the items back that I didnt order. Rude on the phone e (put the phone down). Avoid like the plague.

23. Dezember 2025
Bewertung ohne vorherige Einladung
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Hello James

Thank you for your feedback, and I’m sorry for the inconvenience caused.

We apologise for the incorrect items being sent and for the delay in arranging collection. I’m also sorry to hear about your experience on the phone—this is not the standard of service we aim to provide. While refunds are normally processed once items are returned, this should have been explained clearly and handled far more considerately.

Your comments have been shared internally so we can address both the dispatch error and the customer service issues. We appreciate you bringing this to our attention.

Bewertet mit 1 von 5 Sternen

A website store in the UK must specify…

A website store in the UK must specify its physical address. This requirement applies to both limited companies and sole traders who sell online. It must be a physical, geographical address that is easily accessible to consumers—either on the contact page or the website footer—and PO boxes are generally not sufficient. This ensures transparency and consumer protection in e-commerce, as required by UK law

I do not see the address.

T&C state:
"Returns due to customer error without a re-order are subject to a 20% (percent) order price fee to arrange the collection."

A restockimg fee is unlawful for returns within 14-days under the distance selling act.

This implies a roque company. I read the reviews.
They cannot charge 20% restocking free for a returns, asked within 14-days.

They should be reported to trading standards.
Shame on them.

I did not order.

5. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing communication and we’re able to…

Amazing communication and we’re able to accommodate my last minute request. Would certainly use again.

8. August 2025
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Dear Ajk1
Thank you for your 5 star review, it is appreciated. I am glad we were able to accommodate your request.
Regards
Onestop Bathrooms

Bewertet mit 5 von 5 Sternen

Extremely fast delivery

Extremely fast delivery, in fact ordered one day, received the next. Have not installed shower enclosure yet, but product looks good.

6. August 2025
One Stop Bathrooms-Logo

Antwort von One Stop Bathrooms

Dear Mr Batting
Thank you for your kind words and 5 star review, we love to hear from our customers.
Regards
Onestop Bathrooms

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