Jake called me back and was extremely helpful One of the Nkuku tea light holders arrived damaged. So Jake has arranged for a replacement set with Nkuku. Both Ombra and Nkuku have excellent custom... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The lamp itself was as expected but customer service was non-responsive. I sent three emails asking a simple question about delivery status (to make sure I could be home that day) yet no one ever repl... Mehr ansehen
Unternehmen hat geantwortet
We recently ordered some outdoor lights for our porch. A couple of days after placing the order I received a phone call to advise me that the lights were out of stock and offered an alternative (cheap... Mehr ansehen
Unternehmen hat geantwortet
Fantastic service from Jake, who responded to my query outside working hours. He then sourced a product for me which was out of stock nationwide. It was delivered within the agreed timescale as promi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our mission is to offer award-winning lighting from around the world in one place so together we can transform any space.
Kontaktinformationen
Vereinigtes Königreich
- 02031 486 864
- info@ombralighting.co.uk
- ombralighting.co.uk
4.2
Gut
65 Bewertungen
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Excellent Customer Service!
Jake called me back and was extremely helpful One of the Nkuku tea light holders arrived damaged. So Jake has arranged for a replacement set with Nkuku. Both Ombra and Nkuku have excellent customer service. Will certainly buy from both again. Thank you Jake for your massive help and assurance. Highly recommended Ombra.
11. August 2026
Bewertung ohne vorherige Einladung
Non-responsive customer service
The lamp itself was as expected but customer service was non-responsive. I sent three emails asking a simple question about delivery status (to make sure I could be home that day) yet no one ever replied, making me wonder what was happening. Everything ultimately arrived - hence the 3 stars - but given the customer service team was MIA I cannot give higher. They also never picked up the phone - why even list a phone number if no one answers?
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ombra Lighting
Good evening, thank you for taking the time to write a review, as a young company all feedback is beneficial.
We can only apologise for the lack of communication. We have had some issues with the phone line recently and have since taken the number off the site until we are satisfied the issue it sorted and won't affect things moving forward.
As for the emails I will be looking into what has happened here, as not having a reply to 3 emails is not good enough at all. If you could confirm your order number so we can search for your emails and look into exactly what has happened here. We do pride ourselves on our customer service and try to reply to all emails within one working day, so this is very concerning and something I would like to get to the bottom of.
Thank you again for taking the time to give the feedback, it really is helpful and it has given me the chance to look into a problem, I would otherwise have not been aware of.
i had to return the item but…
i had to return the item but communication was good apart form the phone line not working.
12. Juni 2026
High quality products
High quality products. Great communication from Jake at Ombra Lighting. Also acted promptly to resolve one issue I had
28. April 2026
Antwort von Ombra Lighting
Thank you for taking the time to give us the feedback. Glad we could help!
No problem with the product itself
No problem with the product itself. Long waiting time (but this was partly due to Nkuku availability of product). Communication with Ombra to chase my order was tricky and I did have to keep emailing to chase the order. No emails/texts to say item was depatched as other companies tend to do.
28. April 2026
Antwort von Ombra Lighting
Thank you for taking the time to give us this feedback Kate. The communication wasn't good enough from our part and we have taken your feedback onboard and have worked hard to rectify our internal processes to improve things moving forward. Thank you again, all feedback in helpful as we are still a young company.
Good customer service and problem solving.
I had problems and they were great in resolving them. Acted with common sense.
28. April 2026
Antwort von Ombra Lighting
Thank you for taking the time to write this review Kathleen, we really appreciate and are happy we could help and resolve the issue you had initially.
The lamp is gorgeous
The lamp is gorgeous. We ordered a bulb which the incorrect one was delivered - however we contacted them via web chat and easily arranged a replacement with no fuss.
28. April 2026
Antwort von Ombra Lighting
Thank you for taking the time to write us a review Owen. We're glad you love your lamp and are very happy we could help.
Very good service overall
Very good service overall. The customer service team were quick to help, polite throughout, and kindly allowed me to return an item even after the 14-day window because I had been away on holiday and missed it, which I was very grateful for. My only criticism is the return cost... the product was around £72.99, but it cost £14.99 to send back, which feels quite excessive.
26. März 2026
Antwort von Ombra Lighting
Thank you for taking the time to write us a review Darren, happy we could help.
There were a couple of options for the return, one of which was that you could have arranged the return yourself and it may have cost a little less than the £10.85 return label sent by the brand which you opted for. If you ever have any questions moving forward about return options we are happy to help.
Very good customer relations.
24. März 2026
Antwort von Ombra Lighting
Thank you for taking the time to write us a review John, I'm glad we could help.
Order/Shipment to the UAE
Jake at Ombra was great, I am based in the UAE. He was very responsive , precise and pricing was very competitive. The Llardo figurines arrived as promised. Great experience, I can highly recommend Ombra Lighting.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ombra Lighting
Thank you for taking the time to write a review Oliver. Very happy we could help get you you're Lladro figurines.
I would recommend Ombrs Lighting
I would recommend Ombrs Lighting. They have a great range of lighting, good prices and good customer seevice
8. Januar 2026
Antwort von Ombra Lighting
Thank you for taking the time to write us a review! Glad we could help
Excellent Service
Had to return my order as the lamp was damaged. However this was the fault of the supplier and not this company. The communication, helpfulness and courtesy has been exceptional.
10. Oktober 2025
Antwort von Ombra Lighting
Very happy we were able to help and get this sorted for you. Thank you for taking the time to write us a review.
The most helpful representative from…
The most helpful representative from Ombra Lighting who could not have done more to assist with this transaction. Price of goods also very competitive and they were dispatched promptly. Five star service.
11. Juli 2025
Antwort von Ombra Lighting
Thank you for taking the time to write us a review. We're so glad you were happy with the service we offered.
Great Shopping Experience
First time I’ve used this company and was very pleased with the service. I ordered a light that had a long lead in time for delivery. The company kept me informed throughout, offered me a larger light in the same design but at the lower price. I decided to wait for the light I wanted and wasn’t disappointed with the Pooky Outdoor Brass Wall Light. I would recommend this company.
11. Juli 2025
Antwort von Ombra Lighting
Happy we could help Nicola. Thank you for taking the time to write us a review.
Awful customer services no response to…
After feeling frustrated that I couldn’t get through to customer services over a weekend. The beginning of the working week I experienced excellent customer service regular updates on my order. I also received a phone call from the owner of the company with an apology for wrong information given about when the light would arrive. Very pleased with the light that I received from Ombra lighting. 😊
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ombra Lighting
Hi Emma, thank you for your feedback. We take customer service very seriously at Ombra Lighting. As you have initially called and emailed outside of working hours, over the weekend, no one was available to take your call. We have since attempted to call you back and have responded to your email first thing this morning. Hopefully this has explained the delay and resolved any issue you have had.
Thank you again for your patience and feedback, we do take it all on board and use it to improve our service moving forward.
Awful customer service
Awful customer service.
Product ordered, confirmed, paid for then not despatched. When chased after five days, told it was not available from their supplier. Read the small print as they clearly don’t have the stock in. Guarantee your item by purchasing from another company. You will be disappointed if you try to buy something from them.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ombra Lighting
Hi Clare, we are sorry you feel let down, we understand and share your frustration with these circumstances on this occasion.
This occurred due to a system error from the manufacturer of the Christmas decoration you ordered. When we were notified, we made you aware within the hour to offer alternative finishes or provide a refund. I hope management contacting you outside of working hours to provide a more detailed explanation, demonstrates how serious we take any customer dissatisfaction.
We pride ourselves on exceptional customer service and will be taking the feedback onboard.
Great service
Quick delivery, called me when there was a stock issue and then swiftly resolved it. Highly recommended!
9. Dezember 2024
Antwort von Ombra Lighting
Thank you for taking the time to write us a review and your lovely feedback. We're happy we could help and that you're pleased with your wall lights.
Product was beautiful
Product was beautiful. Had a question around installation and the service was first class. Honestly cannot recommend highly enough
9. Dezember 2024
Antwort von Ombra Lighting
Thank you for your feedback Tracy and for taking the time to write us a review. We're so happy you love your chandelier!
Great quality product in both aesthetic…
Great quality product in both aesthetic and functionality. It looks super stylish and throws a great light.
11. November 2024
Antwort von Ombra Lighting
Thank you for taking the time to write us a review. We're very pleased you love your light!
A good product
25. September 2024
Antwort von Ombra Lighting
Thank you for taking the time to write us a review Mark, we really appreciate it.
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