I ordered from Okido in April 2026, shipping from the UK to Australia. Over three months later, on 11 July, I still have not received my order. I emailed customer service several times. Each ti... Mehr ansehen
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Das sagen Bewerter
My son has been receiving the Okido magazine subscription for about 3 years now. Firstly, he absolutely loves all things Okido, from the stories to the crafts to the recipes. Over the years we have ha... Mehr ansehen
My eldest had a subscription for some years as a birthday present. She loves every copy and still returns to them now for the recipes, boardgames and arts and crafts activities. This is such a lovely... Mehr ansehen
Felt I had to leave a review after seeing the less than complimentary comments about subscriptions. I’ve not experienced that, I pick up my copy at WH Smith in Victoria station. But most importantly I... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
OKIDO is a world of exploration, discovery and play, based on STEAM Learning, for 3 - 7 yr olds. With the TV show, Messy Goes to OKIDO, the monthly science and arts magazine, OKIDO, and free learning resources, there's a whole world of fun and educational play.
Kontaktinformationen
1-5 Vyner Street, E2 9DG, London, Vereinigtes Königreich
- help@okido.com
- okido.com
3.2
Akzeptabel
51 Bewertungen
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DON’T BUY…
Last year I bought one year annual magazines subscription for four friends as one off gifts. On purchase there was no option showing auto renew. This month I was charged four times of £60 annual subscription though i wasn’t notified at all by Okido. I have tried to sent out emails to them but no luck, being ignored at all. This is truly some unpleasant experience! Charged for £240 for no reason, without my consent as well! And what’s worse, couldn’t even get a decent reply!
*Update: Okido team resolved the issue after the review. Thanks!
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Keira,
We deeply regret any inconvenience you've experienced and apologize for the delay in our response to your recent email.
We understand your concerns regarding the automatic renewals of the annual magazine subscriptions you gifted to your friends, and we are committed to assisting you in resolving this matter.
As you mentioned in your last email, you included the email addresses of others on the subscription plans, which explains why you did not receive any autorenewal notifications. These notifications were sent to the respective email addresses provided during the subscription activation process.
We would like to take this opportunity to kindly remind you that, as clearly outlined on our website, our subscription plans renew automatically, unless changes are made within your account settings or upon your request to us.
Our system is designed to send email alerts to all subscribers several days before the subscription is scheduled to renew automatically.
As discussed via email, once you provided the contact information for these 4 subscription plans, we promptly canceled all 4 subscription plans, and full refunds have been issued back to your card.
We hope this resolves the issue to your satisfaction. If you have any further questions or require additional assistance, please don't hesitate to reach out.
Okido Customer Care Team
The magazines we received were good but…
The magazines we received were good but I wanted to cancel. I noted the renewal date in my diary as 22 October 2023, then I noticed money was taken from my bank account this morning. I received no email about renewal, and reported this to my bank as fraud for now. I sent an email to OKIDO and am waiting for a response. Be careful about auto renewal… especially when money gets taken out before the date in your confirmation email!!
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Y,
Firstly, thank you for your feedback. It's a pleasure to hear that you enjoyed the magazine that our team works to create each month.
Secondly, and more to your main point, I'm sorry your renewal was a month early and so a surprise. Our customer care team have responded to your email and I can confirm that your subscription is cancelled and refunded.
In regards to the autorenewal, it is in our terms & conditions that our plans renew automatically. But you can cancel anytime and get a refund for the remainder of your subscription. I will talk to our team and work to make this clearer on our actual product pages on our shop.
If you need anything more, please don't hesitate to get in touch.
All the best,
Charlie Rashid
OKIDO Team
Do not subscribe!
Like the other reviews the magazine is great but after 1 year of trying still unable to cancel the subscription. Have followed the cancellation procedure on the website and emailed but the money keeps being taken. Avoid a subscription to this magazine.
1. April 2023
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Linda, Thank you for taking the time to review. I am glad you like the magazine. I will ask the team to process your cancellation asap. And we'll look into why your cancellation process didn't go more smoothly, as it usually a simple process. A full refund will be issued. I am sorry that this process has been so frustrating for you in this instance. Kind regards, Penny
no delivery even after 2 months since annual subscription…
2 months since annual subscription paid. Still awaiting the first issue to be delivered in Germany. after following up, 3 weeks back was told that there was some royal mail strike and a replacement was ordered.....still waiting
23. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Suresh, Can you please send an email to help@okido.com with your contact details and we will make sure that this issue was sorted out properly?
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Never subscribe to Okido!
Magazine itself is okay. But the customer service is a nightmare and they put you on rolling subscription without prior agreement and take your money without warning. I have never come across a company that will charge you automatic renewal without prior notification. Nor have I come across a company that does not allow you to cancel what you paid within 15 minutes of transaction.
It is a nightmare trying to contact Okido. The phone number goes to an answer machine. They do not respond to Facebook messages.
Reading the other review, it is apparent my experience is not an isolated case.
Be warned, never subscribe to Okido!
Update: in response to Okido's reply, I have never been contacted regarding renewal.
1. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Yo, Can you please send an email to help@okido.com with your contact details and we will rectify your issue? We always contact subscribers 2 weeks prior to the renewal date. I'm not sure why you didn't receive the email on this occasion. Also, you can cancel your subscription at any time and get a refund. We do our best to respond to all customer service emails within 24-48 hours.
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Magazine is great! Customer service? Nil.
Magazine is great. Recommended for sure.
However, customer service appalling / non existent.
My annual subscription auto renewed at £60 without my knowledge, but I managed to catch it AN HOUR after renewal.
OKIDO magazine never answered my many emails, but LUCKILY I had also lodged a point of concern with Paypal.
OKIDO never responded to me, even after cc'ing staff member emails into communications.
Paypal stepped in and refunded me, finding in my favour.
Be WARY if shopping online with them!!!
EDIT : note it took Okido 5 MONTHS to reply to my review 😂
20. November 2022
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Dear Dan, Can you please send an email to help@okido.com with your contact details and we will make sure this was rectified and sorted out properly?
We always contact subscribers 2 weeks prior to the renewal date. I'm not sure why you didn't receive the email on this occasion. Also, you can cancel your subscription at any time and get a refund. We do our best to respond to all customer service emails within 24-48 hours.
I'm sorry you have had a frustrating experience on this occasion. Do get in touch at help@okido.com and we will do our best to resolve.
With kind regards,
OKIDO
Frustrated and extremely disappointed.
Fantastic magazine until you try to cancel. I have been trying to cancel since 2nd Nov 22 with no success. They just keep offering me a discount and when I say I still want to cancel they totally ignore me. They have taken the £60 subscription and I can't get it back. You cannot find a phone number anywhere and emails are ignored. I am extremely frustrated and disappointed. Nina
17. November 2022
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Hi Nina, thanks for getting in touch and bringing this to our attention. I'm very sorry for the poor service you've experienced, but I have just cancelled your subscription and refunded the renewal. It should be back in your account in the next few days. If you have any further problems, please feel free to email Charlie our subscriptions manager directly at charlotte.rashid@okido.com
Unable to cancel subscription
I have tried to cancel my subscription for the past 3 years. I have emailed their helpline and every year they take £30 from my account. I'm now going to have to cancel my card. I have never received a refund and never get a response from them. Avoid.
03.12.22 Recieved my £90 refund and I'm hopeful that Okido will look into their automatic rolling contracts and cancellation processes as I do not like to leave bad reviews about any company. Ashame as the magazine itself is lovely.
7. November 2022
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Hi Jenny, thanks for getting in touch and bringing this to our attention. I'm sorry that no one has resolved this for you in all this time. I can confirm that I have cancelled your subscription and also I have refunded you £90 for your last 3 renewals. I'm sorry for the poor service you have experienced.
Great magazine for keeping young kids busy
I ordered OKIDO in September, and was expecting the first copy in December. 7 days of December past but I didn't receive it. So I contacted them. They replied me in two days. And I received the magazine soon. I think you kind of receive your magazine of the month around 10th or something, not on 1st. I was very happy with the result anyway.
I'm just here to tell people who might have the same issue as mine, that you don't need to worry, this magazine and company does exist and they will respond you.
This magazine is great, my 6 years old daughter loves it. The activities in it keeps her busy. She can spend hours doing the colouring and cutting out and reading.
29. Dezember 2021
Bewertung ohne vorherige Einladung
I love this magazine
I love this magazine, I love the ethos and the way it's printed. The recipes are brilliant, and my son loves the games. We've had 2 memberships to this magazine and been very happy with it. My son is 6 and I think he's starting to get a bit too old for it now, especially the puzzles but he still likes it. I'll probably get a membership again when my toddler is old enough for it
11. November 2021
Bewertung ohne vorherige Einladung
Antwort von OKIDO
Hello! Thank you so much for your kind words. We're a small, independent team and hearing how much your son has enjoyed OKIDO really makes our day. Thank you again.
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