Good experience only problem was the 10 dog chews I ordered were then downgraded to 8 several days after ordering because of stock and would have been nice if stock up to date at time of ordering but... Mehr ansehen
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Das sagen Bewerter
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Mehr ansehen
Unternehmen hat geantwortet
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Mehr ansehen
We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Kontaktinformationen
Vereinigtes Königreich
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4.1
Gut
299 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent food for my dog
Excellent food for my dog, gives her an amazing shiny coat. Love buying from Oh Doggy as you get rewards for buying with them, delivery is always quick and the food is well packaged on arrival.
24. März 2025
Overall disappointed with customer service
Very competitive pricing. Had a loads of issues changing address and receiving new bags of food when sent to wrong address.
I find it unacceptable that they will not allow you to call them to discuss issues everything has to be done through email.
5. Februar 2025
Excellent service fast delivery
27. Januar 2025
Fast delivery,well packaged and a great…
Fast delivery,well packaged and a great price
16. Dezember 2024
I had to pay £3.50 postage as there was…
I had to pay £3.50 postage as there was not enough on thr parcel. Love the item but did not appreciate having to pay more out for postage.
6. Dezember 2024
Easy delivery and product in top…
Easy delivery and product in top condition. Thanks
4. November 2024
Great website
Exactly what I'm looking for with competitive prices and great service and Doggy rewards too.What's not to like, when can get money off towards pet supplies.
8. November 2024
One to avoid
Firstly sent wrong order then allegedly sent the right one although have been reluctant to send me tracking. Customer service is appalling so had to get my bank involved….only then did they bother making contact!
18. Oktober 2024
On time delivery
On time delivery. No hassle. Difficult to get in contact with company as I wanted to extend the time between deliveries. Sent email, but no response.
9. Oktober 2024
Woof Box…
We get our regular Woof Box selection of doggy treats delivered monthly and they are always appreciated by Loki who can't wait to get his paws on them.
Oh Doggy have a good selection of quality treats, food, toys and other accessories for dogs of all sizes
13. September 2024
I waited and waited for tracking info
I waited and waited for tracking info, but then when I embedded you, you said my parcel must have been lost in your depot! I had to ask for a refund, and find an ternary source of food, as I was nearly without! If you had told me at the beginning that there were problems with my product, I wouldn't have had to wait soong! I never had a problem with Tribal before, as it's the only product my dog will eat!
27. August 2024
Food did not arrive and I had to chase…
Food did not arrive and I had to chase it up no one got in touch with me. Refund was given promptly but it would have been nice to know it wasn’t arriving without me having to chase it up.
4. Juni 2024
Antwort von Oh Doggy
Hi Sofia,
Thank you for taking the time to leave us a review, and for your feedback.
From looking into your order on our system, I can see that it had been dispatched to you, but as I had mentioned in my communications with you on Shopify Inbox when you initially reached out, after investigating the status of your parcel it appeared to have been mislaid in transit.
Once we have dispatched an item with our courier, we do so in good faith that it will arrive and unfortunately, this was not the case this time around. As your order had been dispatched, we had been working on the assumption that it would be arriving with you, and therefore couldn't have made contact with you to let you know it would not be arriving as we did not know this - we only became aware of the issue when you had reached out to us.
I do appreciate the frustration surrounding this situation, however we had done everything that we could in terms of dispatching your order promptly (your order was placed at 8.21pm on a Friday, so was dispatched asap the following week), and once an item has been dispatched we have no control over the journey of your parcel.
I do apologise again for the inconvenience caused, and I hope you can appreciate that this was a deeply frustrating situation for us also and that we did everything that we could to put it right for you once we were made aware that there was a problem.
Kind regards,
Kerry
Oh Doggy has set the bar high for…
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually called to check on it! Plus, I received a handwritten letter apologizing for packaging that wasn’t perfect (though it looked fantastic to me!). This level of care reflects their commitment to their brand and customers. They truly are a pleasure to deal with, and I wouldn’t trust anyone else for my dog’s food needs!
31. Mai 2024
Antwort von Oh Doggy
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you've had such a positive experience with us at Oh Doggy. Our team works hard to ensure every customer feels valued and well taken care of, and your kind words affirm our efforts! We're glad we could help out with your duplicate order and that you appreciated our handwritten note (I remember you also sent a lovely email after you received it!). As a small business, your support and trust in us mean everything - thank you for being a part of the Oh Doggy family, and we hope you have a lovely day!
Great service to
Always get the dogs ovo eggs from here , always arrive quick , great service
25. April 2024
Antwort von Oh Doggy
Thank you so much for taking the time to leave us a review! We're delighted to hear that you're happy with our service :)
Antwort von Oh Doggy
Thank you for the positive review :) We're glad to hear we're getting it right!
Raw food
To have the raw food readily available for my Westie is reassuring. Always so helpful ordering in for me as I need it.
20. April 2024
Antwort von Oh Doggy
Aww thank you for taking the time to leave us a review Jayne! Always a pleasure to help :)
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