We have just received our two single beds for our daughters room and had the pleasure to deal with chloe. She was very helpful and had great patience as we didn't know what beds and mattresses to get,... Mehr ansehen
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Das sagen Bewerter
We recently purchased a children's bed and had the pleasure of working with Chloe. Her service was truly excellent from start to finish. Chloe was incredibly knowledgeable about the different models,... Mehr ansehen
Unternehmen hat geantwortet
We purchased a bunk bed for our two boys, and the customer service was absolutely incredible—one of the best we've ever experienced in any store! We were greeted with genuine smiles and warm complimen... Mehr ansehen
Unternehmen hat geantwortet
We dealt with Chloe yesterday when buying a new bed for our 3 year old daughter. Chloe went above and beyond for us and explained absolutely every detail about every potential bed and gave us re... Mehr ansehen
Unternehmen hat geantwortet
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
We have just received our two single…
We have just received our two single beds for our daughters room and had the pleasure to deal with chloe. She was very helpful and had great patience as we didn't know what beds and mattresses to get, she helped us to pick out the best beds and mattresses. She kepted us informed the whole time as to when the delivery will be. I will definitely be back again and will deal with chloe she is a credit to the team. 😊
Everything went smooth
Everything went smooth. Order to delivery and assembly. Updates were provided whenever asked and the expected timeline was met. Very reliable.

Antwort von ogelbeds.ie
Very good experience
Had a very good experience, Chloe was very helpful in helping us find what we wanted.

Antwort von ogelbeds.ie
Got my youngest a gaming bed now…
Got my youngest a gaming bed now between d staff and Victor who assembled it for me d service was great can't fault at all, highly recommend

Antwort von ogelbeds.ie
Great service
Really great service. Chloe was fantastic to deal with in store, she helped us decide what we needed. She stayed in contact with us up to delivery and checked in after which was all much appreciated. Thank you!

Antwort von ogelbeds.ie
Best bed buying experience!
Great experience end to end, Chloe in the shop was very helpful and a pleasure to deal with. We looked at a number of beds for our little fellas and she gave great advice. We opted to pick up the bed ourselves at the warehouse and the guys there we great also, very helpful. Highly recommend overall

Antwort von ogelbeds.ie
Thanks to Chloe in customer service for…
Thanks to Chloe in customer service for helping with the order from start to finish. It was fast and will definitely be ordering again

Antwort von ogelbeds.ie
Chloe was just 100% on the ball to all…
Chloe was just 100% on the ball to all of my needs. Her knowledge on the products is outstanding. She made everything go so perfect for me. Thank you again to you chlo !

Antwort von ogelbeds.ie
bed for our toddler
We bought the bed for our toddler. It’s extremely solid, made of real wood, looks nice, and is comfortable. Highly recommended.

Antwort von ogelbeds.ie
We purchased a bunk bed for our two…
We purchased a bunk bed for our two boys, and the customer service was absolutely incredible—one of the best we've ever experienced in any store! We were greeted with genuine smiles and warm compliments, and the children were kept entertained and joyful throughout. They directed us to the friendly team members who assembled the bed with skill and care. Mark and Chloe did an outstanding job! Without a doubt, I highly recommend OGEL BEDS to every family looking for quality and exceptional service.

Antwort von ogelbeds.ie
Happy with the bed
Happy with the bed. Instructions are really hard to read. Had to take pictures to zoom in. Learned afterwards there is a flat pack person on fb who assembles these things which I think might be worth the cost and would be very useful to be directed to this when purchasing.

Antwort von ogelbeds.ie
Got a new bed for my little girl and…
Got a new bed for my little girl and the staff were very helpful. We are very happy are bad came before Christmas. Thank you very much

Antwort von ogelbeds.ie
Sales assistant chloe
When looking for new beds we came across the sales assistant chloe she spoke and explained the difference between the different kind of beds and mattresses and what would suite our needs it was great to liase with someone with the knowledge and it wasn't just a sales pitch we both two beds and chloe kept us in the loop right up until delivery and after to make sure everything went smoothly i would highly recommend her if you are ever thinking of buying any bedroom furniture thanks again
Darren and joy

Antwort von ogelbeds.ie
Delivery was excellent
Delivery was excellent , driver rang half an hour before he came, beds where delivered perfect
Got a fella Keith to put the beds together for me for €120 , he done an excellent job on making the beds & very quick

Antwort von ogelbeds.ie
Great shopping experience …
Dealt with Chloe in the fonthill store and she was a pleasure to deal with! Going into detail about everything including delivery dates etc. Would highly recommend going to the fonthill store for such a lovely shopping experience

Antwort von ogelbeds.ie
We recently purchased a children's bed…
We recently purchased a children's bed and had the pleasure of working with Chloe. Her service was truly excellent from start to finish. Chloe was incredibly knowledgeable about the different models, safety features, and available storage options, which made a potentially stressful decision feel easy and stress-free. She took the time to listen to what we needed and provided patient, supportive advice without being pushy.
Thanks to Chloe's help, we found the perfect bed for our child. We highly recommend seeking out Chloe if you need expert support with your purchase!

Antwort von ogelbeds.ie
Chloe was extremely helpful and…
Chloe was extremely helpful and answered all the questions I had regarding my purchase. I would highly recommend this company.

Antwort von ogelbeds.ie
STAY AWAY
STAY AWAY
The showroom experience was nice. Chloe in the showroom was very nice and helpful, she explained the waiting times (6-10 weeks) delivery before purchase so we waited patiently. The bed finally arrived. When we opened we couldn't believe the quality of it... extremely poorly painted, full of scratches, marks, paint lifting..i contacted the customer service, sent the pictures explaining my disappointment etc... they said they can change parts that are faulty, however they cannot change the bed or give refund..so jyst to make our life easier we chose the most affected parts and were told to wait until they get back from the supplier.. emailing back and forth they lost the parts..reordered again or something (not sure).. asked for refund, but as I was told before, they don't do it as it is "a general delay"... still waiting for the parts..

Antwort von ogelbeds.ie
5 stars for the most helpful team
5 stars for the most helpful team. Thanks so much to Orla for going above and beyond to help me with my order.

Antwort von ogelbeds.ie
Stay away, terrible customer service and missing parts
The customer service at the Fonthill store is severely lacking. We needed a bed as soon as possible so shopped locally, assuming that delivery would be within a week or two. The customer service rep didn't tell us that lead times were in excess of seven weeks until after we put down our deposit. When we tried to contact the store to chase our bed, they made it unnecessarily difficult to discuss our order not to mention the decision by the salesperson to only put my husband's name on the invoice so that they could not speak to me about something I bought and paid for. No one had any information until we finally got the call to say the bed would be coming the next week. Bed arrives and it's immediately clear there are no instructions, so we call customer service and they email them to us, which is one tick for them, but unfortunately that's the only positive of the experience. When we've cleared the room and unpacked all the boxes and try to begin assembly we realize they've only supplied fastenings for the under bed, none of the full bed fastenings have been included. So we call customer service again. Guess what, they can't help. We have to email the customer service email which sends an automated reply saying that due to the sheer number of issues they have they can't reply for 72 hours. So we have pieces of a bed we cant assemble meaning we've been waiting for a bed we needed weeks ago far longer than we wanted. I should have bought the bed from Etsy as I did with my sons which arrived faster (and was of superior quality) and we had no issues with. I wish I hadn't shopped local. What a big disappointment this has been.

Antwort von ogelbeds.ie
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