After a week' s delay and problems with Parcelforce I have received my order. Frustration with delivery was tempered by Carl in Customer Services who went above and beyond to rectify the situation as... Mehr ansehen
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Das sagen Bewerter
My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and... Mehr ansehen
Had a slight problem with our item and our issue was dealt with promptly and efficiently and much to our satisfaction. Service was excellent and quality of the boards is top notch.
Process extremely smooth from checkout to delivery. The set itself it's great: perfect size for a very comfortable game, all pieces and board are refined to very good standard. Highly recommended (... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Kontaktinformationen
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, Vereinigtes Königreich
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Hervorragend
462 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Antwort von OfficialStaunton
Glad to hear you had a smooth experience! Thanks for your support, and enjoy your new chess board carrier.
– Carl at Official Staunton
Excellent chess set
Excellent chess set , quick delivery .
Only reason it’s 4 star is it’s advertised as 20” but turned out to be 19”
8. Juli 2024
Antwort von OfficialStaunton
Thanks for your feedback! We're glad you're happy with the chess set and delivery. Apologies for the size discrepancy—if there’s anything we can do to help, please feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Highly recommend. Chess sets of the highest quality.
Very easy website to navigate. Images on website accurately match delivered product. The product is stunning, finished to the highest standards. I can confidently recommend the manufacturer and website. Very fast delivery. This chess set will be cherished by our family for decades to come. Thank you Staunton.
2. Juli 2024
Antwort von OfficialStaunton
Thank you so much for your incredible review! We’re thrilled that you’re happy with your chess set and the service. It means a lot to hear that it will be cherished by your family for years to come. Enjoy many memorable games ahead, and thanks for recommending us!
– Carl at Official Staunton
Antwort von OfficialStaunton
What a great retirement gift! So glad to hear you’re happy with the quality and fast delivery. Thanks for your support, and enjoy the set!
– Carl at Official Staunton
Amazing customer service
27. Juni 2024
Antwort von OfficialStaunton
Thanks so much! We’re thrilled to hear you had a great experience with our service. If you need anything else, don’t hesitate to reach out!
– Carl at Official Staunton
Absolutely love this chess set
Absolutely love this chess set. Very well made and the perfect size!
26. Juni 2024
Antwort von OfficialStaunton
So happy to hear you love the set! It’s great to know it’s just the right size for you. Enjoy many great games ahead!
– Carl at Official Staunton
Great chess set very happy!
25. Juni 2024
Antwort von OfficialStaunton
So glad to hear you love the chess set! It’s great to know it’s the perfect fit for you. Enjoy many wonderful games ahead!
– Carl at Official Staunton
Refreshing customer service!
The website was easy to navigate, I ordered the items and they were dispatched and delivered swiftly and well packaged. The items themselves were of great quality and well made, unfortunately one of the pieces was damaged but the customer service was second to none and the new piece was with me within 48 hours, best service I have received for some time!
9. Juni 2024
Antwort von OfficialStaunton
Thank you for your wonderful review! We're so glad the customer service made a positive impact and that we could resolve the issue quickly. It’s great to hear you’re happy with the quality of your set. Thanks again for choosing us, and we’re here if you need anything else!
– Carl at Official Staunton
Antwort von OfficialStaunton
Glad to hear you’re happy with the quality and delivery speed! Thanks for your support, and enjoy your chess set!
– Carl at Official Staunton
Antwort von OfficialStaunton
Glad to hear everything went smoothly! Thanks for your feedback, and enjoy your chess set!
– Carl at Official Staunton
Antwort von OfficialStaunton
Sorry to hear that the set didn’t meet your expectations. If you'd like, we can help with an exchange or return. Just let us know, and we'll make it right for you.
– Carl at Official Staunton
Excellent well made set
Amazingly quick - ordered one afternoon and my grandson's chess set was delivered the next afternoon free of charge. I am so pleased with the 10" magnetic set - it's beautifully made and there is perfect storage for all the pieces as the board folds. Can't wait to give this to my 7 year old grandson who is new to the game of chess.
29. Mai 2024
Antwort von OfficialStaunton
So glad to hear you’re pleased with the set! The 10" magnetic set is a great choice, especially for introducing your grandson to chess. We’re sure he’ll love it! Thanks for your wonderful feedback, and enjoy the games ahead!
– Carl at Official Staunton
Very happy with Chess board and pieces
Very happy with Chess board and pieces. Very quick delivery and was able to track the delivery from start to end. Good quality products and affordable prices.
26. Mai 2024
Antwort von OfficialStaunton
We’re so glad to hear you’re happy with the chess board and pieces! It’s great that the delivery was quick and trackable too. Thanks for your feedback, and enjoy your new set!
– Carl at Official Staunton
Antwort von OfficialStaunton
Thank you for your kind words! We’re so glad you’re happy with the chess boxes and the quick delivery. Enjoy, and thanks again for choosing us!
– Carl at Official Staunton
Amazing!
Quality of every piece, board and box is amazing. Service was brilliant. Had a damage issue via courier but this was replaced promptly after a swift response by email.
10/10 overall. Would recommend this company to anybody.
7. Mai 2024
Antwort von OfficialStaunton
Thank you so much for your fantastic review! We're thrilled to hear you're happy with the quality of the set and that we could resolve the damage issue quickly. Your recommendation means the world to us—thanks again for your support!
– Carl at Official Staunton
Fantastic Site & Quality products
Fantastic Site & Quality products
Arrived quickly! Very happy!
30. April 2024
Good customer experience
28. April 2024
Antwort von OfficialStaunton
Thank you for your kind words!
We're really glad to hear you had a good experience with us. If you ever need anything in the future, we're always happy to help.
Best wishes,
The Official Staunton Chess Company Team
Beautiful chess set
Beautiful chess set, and because of an issue with a product we ordered. We were able to choose an alternative. Which was a fabulous set and really happy with the customer service. Much appreciated.
28. April 2024
Antwort von OfficialStaunton
Thank you so much for your kind words!
We’re really pleased everything worked out and that you’re happy with the alternative chess set — it’s great to hear you’re enjoying it. While we’re sorry there was an issue to begin with, we truly appreciate your understanding and are glad we could resolve it to your satisfaction.
Your appreciation means a lot to us. Enjoy your beautiful new set!
Warmest regards,
The Official Staunton Chess Company Team
Great products, fast shipping
The products are absolutely gorgeous. Also, they were very carefully packed and arrived in perfect condition.
Thank you!
5. Mai 2024
Antwort von OfficialStaunton
Thank you so much for your lovely feedback!
We're delighted to hear you're happy with your order and that everything arrived safely and in perfect condition. We take great care in both our products and packaging, so it's wonderful to know it shows.
Enjoy your beautiful set, and thank you again for choosing us!
Warm regards,
The Official Staunton Chess Company Team
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