My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you... Mehr ansehen
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Kontaktinformationen
114 Main Street, Suite 500, 77002, Houston, Vereinigte Staaten
- (833) 628-6888
- heretohelp@octopusenergy.com
- octopusenergy.com
4.4
Hervorragend
261 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Information was entered correctly in…
Information was entered correctly in system for payment.
15. Juni 2026
They truly have the best support in the…
They truly have the best support in the business!
10. Juni 2026
The process of switching electrical…
The process of switching electrical providers was made easy
15. Juni 2026
I love octopus energy ‼️ even through…
I love octopus energy ‼️ even through hard times they are still there to help. thank you guys for everything my favorite company ❤️
1. Juni 2026
All of the issues
All of the issues, and there were several, were corrected in a timely manner. They did the right thing every time. What more can you ask for, power and a company that stands behind it.
5. Juni 2026
Very good customer service transition…
Very good customer service transition went very well. No issues. Power supply is also great not too much fluctuation.
1. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
My initial experiences with this…
My initial experiences with this company were very positive. Maybe even 5 star. Recent experiences have not measured up. Incorrect billings, missed discounts, and changes to payment fees have been numerous and constant. No idea what's next but you can count on more change and in their favor. Will be leaving when my contract is up.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
If you can reach out to us at heretohelp@octopusenergy.com, we'd be happy to look into your experience and make things right!
Excellent Customer Satisfaction
I am very pleae with your customer support.
They are knowledgablea nd courteous. Furthermore, I just got my first bill and I am very pleased with the energy cost reduction!
2. Juni 2026
Antwort von Octopus Energy US
That first bill moment is always the best — we love hearing it! 🎉 Our team works hard to make sure every interaction is as helpful and friendly as possible, so your kind words mean a lot to us at Octopus Energy. 🐙
Very happy with service
Saving money and still getting great service! My other energy provider was charging way too much, so this is also a huge relief!
12. Mai 2026
Antwort von Octopus Energy US
That's exactly what we're here for — fair prices and service that actually delivers! Welcome to Octopus Energy, and we're so glad you're already feeling the difference on your bill. If you ever have questions or need support, we're just a message away! 🐙
The technician was really great
4. Mai 2026
Antwort von Octopus Energy US
Thank you so much for the kind words! We're thrilled to hear your technician delivered a great experience — that's exactly the standard we hold ourselves to at Octopus Energy. If you ever need anything, we're always here! 🐙
Antwort von Octopus Energy US
Thank you for the kind words! If you need anything in the future, we'll be here ready to assist! 🐙
Website Issues
I have been trying for years to pay my bills online thru my Bank account. This is not possible!!! I have to called each month. I speak with a customer service representative for them to assist me in the bank process. I would leave your company, but I have been told that they are working on this problem. Extremely disappointed.
3. Mai 2026
Antwort von Octopus Energy US
We sincerely apologize for the frustration you've experienced with our online payment process. You're absolutely right—having to call each month is not the experience we want for you, and we hear you.
We've recently made significant improvements to our ACH (bank account) payment system that should resolve the issues you've encountered. These changes are live now and designed to make payments faster and more reliable.
We'd like to make sure this is working smoothly for you. One of our Energy Specialists will reach out and help ensure this is working as expected.
Thank you for your patience and loyalty. We're committed to earning back your confidence. 🐙
On my account
On my account, I have four services addresses . I called to to close an account and they close the wrong one.
15. Mai 2026
Antwort von Octopus Energy US
Thank you for bringing this to our attention.
I sincerely apologize that we closed the wrong account. That's not the experience we want you to have, and I understand how frustrating this must be—especially when you're managing multiple properties and trying to do right by your tenant.
I'm personally investigating this now to confirm exactly what happened and get it resolved for you. You can expect to hear directly from me within 24 hours with a clear plan forward.
We truly value you as a customer, and we're going to make this right.
🐙⚡️
Always a delight dealing with Octopus
Always a delight dealing with Octopus! Thanks gang. :)
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Octopus Energy US
Thanks so much for the kind words! 🐙 We really appreciate you taking the time to share that feedback. Making things easy for our customers is what we're all about, and hearing that we delivered means everything to the team.
If you ever need anything else, you know where to find us. Take care!
The website is poorly designed
The website is poorly designed. I sent a message online for how to setup automatic payment from my checking account but I still don’t have answer from octopus customer service is very pathetic
18. Mai 2026
Antwort von Octopus Energy US
Thank you for reaching out, and I'm truly sorry for the frustration — a delayed response is never the experience we want for you, and I completely understand how that feels.
Setting up automatic payments from your checking account should be simple, and we want to make sure you're taken care of. I'm personally flagging your inquiry to ensure a team member follows up with you directly to walk through the setup and confirm everything is working on your account.
We'll be in touch shortly — and again, I apologize for the wait. You deserve better, and we're committed to making this right.
Other than a minor issue with my…
Other than a minor issue with my activation not starting on the day I requested because they needed additional documentation and I didn’t receive an email, service and customer support has been excellent. I like the app and being able to see what my daily, weekly and monthly usage is at anytime. I highly recommend this company.
18. Mai 2026
Antwort von Octopus Energy US
Thank you so much for this wonderful review — and for taking the time to share your honest experience with us! 🐙
We're really glad to hear that overall you've had an excellent experience with our service and support team. That said, we want to acknowledge the activation hiccup — a delayed start due to additional documentation is frustrating enough on its own, but not receiving a heads-up email made it worse, and that's on us.
We're sorry for that gap in communication and are always working to make sure customers are kept in the loop every step of the way.
Thanks for us! 🐙
Nobody told me they were going to…
Nobody told me they were going to charge me to cancel my subscription. Now I owe you money that I don't have to pay. So, I will have to pay in payments.🤨
5. Mai 2026
Antwort von Octopus Energy US
Thank you for sharing your experience — we're sorry to hear this caught you off guard, and we completely understand the frustration.
When customers enroll through one of our third-party partners, the Early Termination Fee is outlined in the Electricity Facts Label provided at signup — but we recognize that doesn't always mean it lands clearly, and that's something we take seriously.
After reviewing your account, we could see that the ETF was significantly higher than the actual energy charges from your time on service, so we've gone ahead and waived it entirely. We want to make sure every customer feels that they've been treated fairly, and in this case, that was the right call.
I will follow up with you directly as well. -- ⚡️🐙
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.