OCS Worldwide Bewertungen 

Send a parcel of presents for my grandchildren to Australia just before last Christmas, we then went away for a week, came back and a parcel was on our back doorstep badly stuck together and soaking wet, luckily we had packed it in a plastic bin liner so most of the contents did not get too wet
It was the parcel we sent that had been returned by OCS Worldwide with a courier waybill which had on it "contains baby lotion", there were no liquid in the parcel, what was in there was a dolls set containing things for a little girl to look after her doll, one of them being an empty plastic bottle with a "baby oil" label on the front of it. They had ripped open all the presents and this one was in a zipped clear fronted case, so they only had to unzip it to see there was nothing in the bottle, just pretend.
We had to re pack all the present and re send them with royal Mai, which they didn't get until after Christmas.
I am sure they must have xray equipment to see if there are any liquids in a parcel instead of ripping everything open.
I had to get the website Resolver to get my money back, who were excellent.
What type of person do they have working there that can't use their common sense, probably young teenagers who have no idea.

Absolutely rubbish company. I sent item to Malta and was everything ok scanned on aiport etc but I someone in Malta decide item it's on prohibited list. I know that list becouse I'm selling this item from over 3 years and was everything ok till I'm not used to company called OCS

I've ordered a tabletop game on November 21, the first update of it even being registered within the carrier system (OCS) was at 7/12, and it was assigned for export to destination country (from UK to Estonia via Heathrow), where it spent.. a whole month. On January 6th I received an update that it has reached destination country and that it was "In transit". Cue in two weeks later and still no sight of my package, I've contacted the company and the carrier support multiple times, all the time they were making up excuses that I should wait a bit more, and that they will try to contact each other to give me an update. Did I ever get any type of update? Nope. The last time I've written to OCS support last week, they've stated that on the 8th of January they tried to deliver the package, yet no one was home. I was home all day, and I didn't receive any notification, tracking update, SMS, e-mail, phone call, absolutely nothing. And the cherry on the top is that my tracking has been updated on 18th of January with the line "Unable to deliver - Not in" with a date of 8th of January. I tried to request the contact details for the carrier or post service for this package in Estonia, and also got nothing. I'm extremely disappointed that my Christmas holidays had to be ruined by this outrageously bad service. In the time that I'm still waiting for my package, I've ordered multiple items of various sizes from the UK, who didn't have OCS as a carrier, and all of them have been delivered within 2 weeks.
I still hope that I'll get info and my package, and I'll never recommend this service to anyone I know and if I ever see that a company uses OCS as a carrier, I'd just find an alternative company that offers the same product.

Used it for our company, missing parcels, terrible customer service, outsource to third party and have no control over the outcome. Basically don't care and offer no compensation or accept responsibility for their actions. STAY AWAY

My husband ordered a gift for my birthday (Decmber 12th) on the 28th of november.
The vendor is in London, we are french, living in Paris.

It's been twice now that this parcel has been "lost" by OCS !!!
3 weeks that they have it at their warehouse, 2 weeks that the tracking says the same "Consignment details verified" and we've got no words from them for all this time !!!
Now I see their rating, I'm really not surprised!
My birthday present is ruined and I doubt I have any chance of seeing it before christmas for now...
Thank you OCS !!!

Edit after reply from "OCS" :
You know what?! I wrote to your support way before writing my review here, and you where faster replying to me here....

I ordered a package on November 22 on Boxraw.com and it said 5-12 days. I have been waiting for 12 days but I still have 0 information on the tracking of the package !!! On the OCS tracking website it saying ''Shipment prepared by customer'' since November 23.
Im so stressed because its a gift and I really want it to arrive before Christmas. I just want to know where it is... I have absolutely no idea.

Awful service.
I ordered some items on Amazon.it from a British seller. The items were expected to be delivered in 2/3 days. Now, after 10 days, the parcel seems to be stuck in Belgium since 5 days. I tried to contact both the seller and the shipment company, but none of them has ever answered.
Terrible experience, I wouldn’t recommend it at all.
I just hope that the parcel will arrive quickly, even if I’m very doubtful

This is the second time this company has been charged with delivering my order and the second time it has not arrived.

My order was placed on the 25.10.18 today is 30.10.18, the delivery has not arrived from Birmingham!!

Having contacted An Post (local post) they confirmed , no parcel with my details was received.

As mentioned above, the second time experiencing this company, I will definitely think twice before ordering from a company whose carrier is OCS Worrldwide

I ordered a dress from a company I have ordered from twice before but this is the first time I am aware of them using this company for deliveries. My package spent 4 days God knows where before it finally arrived in Ireland. I would seriously reconsider buying from that company again if they continue to use this shipping company.

UPDATE: the package did indeed arrive within 7 working days.

I would highly advise however that the tracking give more frequent updates. There was literally no updates from the time it was packaged until the time I got a text that the package was waiting at the post office this morning.

I made my order with I SAW IT FIRST on Friday August 3,2018. I live in the US so this was my first time using OCS. I got an unpdate on my order on Monday saying and I quote “
06 Aug 2018 01:26 Processed for Worldwide postal despatch. Please expect delivery within the next 7 working days” . It also says I have one piece when I ordered five. I have not got an update on my order since that Monday. It is now Thursday night and I am wondering if I made a mistake by trusting this service of delivery. I did some research and found out they work with USPS but I even tried searching my order on there and it still didn't work. I have decided to wait a week before I decide to email them about my order not being updated on it’s location and the error on the number of pieces I ordered.

I failed to receive an item ordered from a well-known British online clothing store that uses OCS WORLDWIDE. The tracking information stated that it was delivered at a date and a time when I was at home. I can say without any doubt that no courier came to my house and I am very curious to know where they ditched the order. Luckily the company refunded the goods I never received since they were no longer in stock and no replacement was possible. Personally I find the service disgraceful and I will notify the company that I want a different delivery option before ordering again.

I have received few parcels via OCS, and have only good things to say.

In my experience OCS is the only courier in Finland who calls customers before delivery, and delivers the parcels to work if youre not home during the normal working hours.

Thank you!

If you think the service OCS provide for parcel post leaves much to be desired, you should try their performance with the delivery of newspaper
subscriptions !

I have been a reader of the Telegraph newspaper for a period of at least 50 years in all its various printed forms including daily, Sunday and weekly editions.For the past 40 years I have been working abroad in such far flung places as East Africa, India, Hong Kong, Australia, and New Zealand where the newspaper has been available from street vendors within a few days of printing. I now live in SW France, and rely on OCS for the timely delivery of The Sunday Telegraph.

Their service which was initially reasonably efficient, is now pitifully poor.

Since renewing my subscription in March 2017 their performance has deteriorated to the extent that several editions arrive in my postbox on the same day (the record is three), and at least four editions have not arrived at all. Perhaps worst of all, it is not uncommon to find that the supplement containing the crosswords is missing !

I do have to say that my complaints to OCS have been met with great courtesy. The postal standard of my subscription (First Class post) was upgraded to a superior level free of charge for the reminder of its tenure, an upgrade that I will have to pay for if I renew my subscription in 2018.

Unfortunately, having started out well for the first few weeks the upgraded service is proving to be as unreliable as ever.

Ron Cookson
Aramits
France

PS: The French postal service is excellent.

I was receiving a parcel from abroad.

They calculated charges Import Duty. This was correct as they can't cheat this and it is a declared amount as on the paperwork.

They also add on 20% VAT but here's the thing you need to watch out for. They make up the carriage charges. They lie through their teeth. There is no paperwork or trail supporting any carriage charges that they add on.

I ended up paying more for the entire parcel in Duty + VAT then the parcel was worth.

I would suggest to anyone having the same problem to send them an official complaint and then to complain to the Ombudsman.

Don't let them get away with this. They're breaking the law.

I paid £6.99 express delivery on 18th December. My parcel has been sat in their depot since 20th December. After sending numerous emails asking when my parcel would arrive I was told Saturday 23rd waited in all day and nothing arrived. My Father will not have a present for Christmas :(

As per previous reviews, we have been subject to additional charges via Parcel2Go after selecting OCS as our carrier for items to the USA. If OCS know that there is an issue with the P2G site not calculating the correct price, then why are they still appearing? This problem needs rectifying ASAP before even more negative reviews are posted. Our company selected OCS as our carrier from those offered by P2G as the shipping costs were favourable. We have now had to stop selling larger items to our customers in the US as it is no longer the cost-effective route we originally thought. Misrepresentation.......

I send a parcel 84904015221 to usa via ocs, BUT i recieve an email saying parcel weighed/measured more than was declared when it was booked on paecel2go website. The parcel was declared as 5.00kg, and size 47cmX47CMX16CM on the parcel2go website, the price is 23.05 via OCS.I actually weight the parcel in the postoffice, and it is definitely 4.8kg.

Ocs reply with the actual size of the parcel, which is 47 x 46 x 15 , it is exactly the same as I declare on parcel 2go website!!!!!! if you do not believe, you can check the record of my parcel. How you can overcharge me if I am tellling the correct weight and size of the parcel!!!

Today I use 5kg, size 47 x 46 x 15 to get quote on parcel2go website, it still shows 23.05 poundsby ocs

I think it is an technical issue between parcel 2go and OCs since parcel2go does not work out the correct weight!

It is not my fault since I declare the correct size and weight !

I send a parcel to USA via OCS with tracking P2G45556503 , they lie about the weight and ask for a surcharge of 28 pounds, which is more than the cost of the original price 23 pounds. They did not provide any evidence to justify the surcharge at all.although i weigh the parcel at the local post office in advance. I will also report this issue to trading standard!!

But I have declear in the parcel2 go website the correct size, which 47x47x16cm, 5kg and pay the correct postage!!! How you can overcharge me if I am tellling the correct weight and size of the parcel!!! TOday I use 5kg, size 47 x 46 x 15 to get quote on parcel2go website, it still shows 23.05 pound?

OCS Worldwide have provided an excellent service for us since starting in July. From hand holding us through the beginning of the process to following up to see how they can aid us in growing our business and becoming more efficient, we feel their ‘nothing is too much trouble’ attitude is perfect for our ongoing partnership. OCS really has been instrumental in the growth of our company.