Miese Qualität, schlechter Service
Ich hab einen höhenverstellbaren Tisch von Oako. Nach wenigen Wochen begannen sich Teile an allen vier Ecken der Tischplatte zu lösen. Jetzt hat er hässliche Kanten und Spalte.
Die Kommunikation mit dem Oako Service war extrem zeitaufwändig, weil sich niemand verantwortlich fühlt. Ich hab nach zig Mails und Versuchen über Instagram einfach aufgegeben und lebe jetzt damit 1000€ für einen Tisch mit deutlich sichtbaren Fehlern bezahlt zu haben.
Antwort von OAKO DENMARK
Dear Thijs,
We are so sorry you feel unsatisfied, and we apologize for the inconvenience.
Regarding your feedback,
1. We measure the wood humidity % once we make it, but during the shipment, the humidity level in the wood can change due to the environmental temperature that the package has to go through. It is also that your room temperature is much warmer and the room is drier than in our production facilities which is why such a change has caused stress to wood panels that have shrunk. Usually, it takes around 20 days for the desk to adjust to the temperature and humidity level in the room which can cause some deformations, but sometimes also environmental changes e.g. passing through the heating season can cause some stress to the wood.
2. Regarding the communication. From what we can see , we have responded to you at all times when you have reache out to us (e-mail and Instagram) , but unfortunately, we did not receive any response from you neither back then or now. We would never purposely ignore or refuse any claims.
We are still tryig to reach out to you via phone, e-mail and even IG, but, unfortunately, unsuccessfully. We would like to hear from you any time soon in order to solve the issues you are experiencing with your desk.
Kind regards,
OAKO team 🌳
