I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Mehr ansehen
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Das sagen Bewerter
I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Mehr ansehen
Unternehmen hat geantwortet
Nyla hair; the company are amazing. They have treated me with care , tenderness, compassion kindness. They don’t know me from Adam but I feel they have taken me under their wing. My experience is... Mehr ansehen
Unternehmen hat geantwortet
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even st... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Kontaktinformationen
120 Vyse Street , B18 6FN, Birmingham, Vereinigtes Königreich
- info@nylahsnaturals.com
- nylahsnaturals.com
4.1
Gut
159 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 91 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Amazing products!
Amazing products and great customer service. The products have done wonders for my baby girls hair. Her hair is flourishing and well moisturised but use to be dry, brittle and breaking. Fantastic products and will continue to use for the entire family. Definitely recommend!
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your lovely review. We’re delighted to hear that your baby girl’s hair is now flourishing, moisturised, and healthier that’s exactly the kind of transformation we hope to support.
It’s wonderful to know that our products are making such a positive difference for your family, and we’re so grateful for your recommendation.
Nylah Customer service is fantastic
Nylah Customer service is fantastic! They responded immediately to my request to extend their international shipping options.
Three words to describe the service; polite, proactive, responsive.
Thanks so much Nylah
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our customer service polite, proactive, and responsive. We appreciate your support and look forward to serving you again soon!
Amazing products
Amazing products! Amazing customer service.. will be recommending to family & friends!
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for the kind words! We're grateful for your support, and we're thrilled to hear you've had such a positive experience.
Very Happy Customer 😊
I wanted to express how fantastic your shampoo has been for me. I have struggled for years to find a shampoo that doesn’t irritate my skin, dry out my hair and suitable for my very curly hair texture. So thank you for producing this wonderful product. It has been a life saver for my sensitive scalp. I also love your super seed oil and about to start taking your hair growth supplements which I cannot wait to try. Thank you for producing such wonderfully researched products. It’s great to find such a great company you feel you can trust! 👏
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your kind and thoughtful message. We're absolutely delighted to hear that our shampoo has made such a positive difference for your sensitive scalp and curly hair. Knowing that it’s brought you comfort and confidence after years of searching is exactly why we do what we do. We're also thrilled you’re enjoying the Super Seed Oil and exploring the supplements, we can’t wait to hear how you get on with them! Thank you again for your trust and support, it’s customers like you who inspire us to keep creating carefully researched, effective products.
Professional with Magician like qualities!
I had a query regarding a Subscription; my query was promptly responded to. I’ve contacted Nylah Customer service a few times and really appreciate the quick response. As a side note. Their products do work. I had no edges (bald) and they have now reappeared.
Thank you, Nylah.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
That’s such wonderful feedback, thank you for taking the time to share it! We're thrilled to hear your edges have returned and that you've had a positive experience with both the products and the support team. Thank you for being part of the Nylah community
I’m a First Time Buyer Nylah
I’m a First Time Buyer Nylah , my experience with the Customer,s Support has been excellent I needed the help advice on the “Subscription model and I immediately received an email update and they were very helpful and supportive..👌🏾👌🏾👌🏾
25. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
We're delighted to hear that our customer support team was able to assist you quickly and effectively with the subscription model. It means a lot to us to know you had a positive first experience with Nylah.
Fab experience… Sent them a message to…
Fab experience… Sent them a message to add to my purchase and they responded promptly. One of the products leaked and I sent them proof, I was sent a replacement
Excellent customer service.
I can’t review product yet as it’s too early but so far I like the feel of the Thrive product.
Thank you
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your kind words! We're really glad to hear our team was able to help quickly and that you're enjoying the Thrive product so far.
Prompt Query Response and missing order replaced
My query was promptly responded to by Nylah customer service team . I had my order replaced as the initial order I made somehow didn't get to me. I reached out and I got a replacement . Excellent communication all through
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your kind feedback! We’re really glad to hear that our team was able to resolve your issue promptly and that your replacement order reached you safely. It's always our goal to make sure every customer feels supported throughout their experience with us. If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch, we’re always happy to help.
Exceptional Customer Service
After receiving a faulty hair mist, I reached out to Nylah’s customer support, and the lovely Shovon handled the issue perfectly and promptly. Although there were some initial communication issues, they were quickly resolved, and I have now received a replacement with swift delivery. I was genuinely impressed by how Shovon managed the situation with such courtesy and professionalism. This is what you call a company that truly values customer satisfaction and strives to provide a positive experience. I will definitely be ordering again, and I hope Nylah continues to deliver exceptional customer service.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Blossom, thank you so much for your kind and thoughtful message. We’re pleased to hear that Shovon was able to support you and resolve the issue quickly. Providing a positive customer experience is at the heart of everything we do at Nylah’s, and it’s always wonderful to know when our team has made a difference.
We really appreciate your understanding and patience, and we’re so glad to hear that you’re happy with your replacement.
Bundle purchase
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even stick to their own rules regarding posting the items, maybe the items weren’t in stock. However, common sense with a notification why the items weren’t despatched. I refuse to do business with anyone/company who cannot stick to their own rules. Refund received.
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you for your message. We’re sorry to hear about your experience and any frustration it caused. We do want to clarify that we responded to your request within a day and actioned a full refund promptly, as per your request. We also apologised for the delay and any inconvenience caused. As a growing brand, our products can sell out quickly due to high demand, which can occasionally affect dispatch times. That said, we fully acknowledge the importance of clear communication, and we’re constantly working to improve how we keep our customers informed. Your feedback is incredibly valuable to us.
Poor customer service and unauthorised purchase!
I ordered from Nyoah and made an amendment to my subscription on my account to suit my requirements. This was ignored and I was sent and charged for a product before the time specified (Jan 2025). I then emailed receipt of a ‘despatch email’ to request the item be shipped in line with my required timeline on my account and received no response. I cancelled my subscription straight after Nylah had taken payment for the unauthorised order. I have now received (May 2025) an email chasing payment for the next order ready to despatch declined by my bank with subsequent chaser emails. Please engage with your customers. This is poor customer service. I no longer wish to receive your product!
Update: 08 May 2025
Thank you for checking on the system to acknowledge the system error.
Appreciated.
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you for getting in touch, and I’d like to begin by offering my sincere apologies for the inconvenience and frustration this situation has caused you. After reviewing your account on our end, I can confirm that your order was placed and the subscription was later amended. However, for reasons we’re still investigating, those changes did not take effect immediately, which led to the order being processed earlier than expected. We completely understand your decision to cancel, and we’ve now permanently cancelled your subscription to ensure no further charges or dispatches are made. We want to make this right, and we value your feedback as we work to improve our service.
Amazing product and customer service !!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with both the product and our customer service. If you ever need any more help or have questions in the future, don't hesitate to reach out. We're here for you! Wishing you all the best on your hair journey! ✨
Amazing natural products
I have used the whole range of these products, they are amazing, my children and I all have different textures but after washing our hair with the shampoo, then conditioner the using the leave in conditioner and the super seed oil…. Wow…. It’s a game changer, my hair has never been softer and kept all the curls without any frizz, the flourish growth serum also helped with my hair fall and thinning. My children’s hair is very thirsty and I’ve struggled for years to find natural products to showcase their gorgeous coils, but again the combination of the leave in conditioner and the super seed oil products is a game changer. I also really appreciate the literature that is sent out to you that explains the science and how to use the products effectively, this is an amazing service. Thankyou so much, we will not be using any other products from this point onwards. 💛🧡
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Wow! Thank you so much for your incredible feedback, we’re absolutely thrilled to hear that our products have made such a positive impact on you and your family’s hair care routine. It’s fantastic to know that the entire range, from the shampoo and conditioner to the leave-in conditioner, Super Seed Oil, and Flourish Growth Serum which has helped bring out the best in your hair and your children’s gorgeous coils. We’re so happy that your hair is softer, frizz-free, and more nourished, and that the Flourish serum has helped with hair fall and thinning. It’s exactly the kind of transformation we aim for!
We also appreciate your kind words about the educational literature we provide, we believe it’s important for our customers to understand how the products work and how to get the best results, so it means the world to us that you’ve found it helpful. Thank you so much for trusting Nylah’s with your hair care needs, we’re honoured to be part of your journey. We’re so excited to continue supporting you and your family with our products for years to come!
The best leave in conditioner I have used
I have used many leave in conditioners but Nylahs is the best i have tried so far,It is light Weight,hydrating and doesn’t weigh my hair down mind you I have 4c wavy kinky coils but it gets the job don.My hair still feels soft and manageable.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your wonderful review! We’re beyond happy to hear that our Leave-In Conditioner has been such a game changer for your hair. It’s fantastic that it’s provided the perfect balance of hydration without weighing your 4C wavy kinky coils down. We strive to create products that work for all textures, and it’s great to know that it’s left your hair feeling soft, manageable, and nourished. Your feedback means so much to us, and we’re so grateful for your trust in Nylah’s. We can’t wait to continue supporting your hair care journey!
Flourish serum is the one!
I stumbled across Nylahs product range at a pop-up event. I decided to give the flourish serum a try because my edges were suffering. I have to say this product has been a game changer for me. I have been using it consistently for a while now and my edges have picked up significantly. I won’t go back to using oil on my edges again. I really love the smell of the serum as well. I need to put my order in for my next bottle!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for sharing your wonderful experience with our Flourish Growth Serum! We’re thrilled to hear that it’s been a game changer for your edges, consistency really is key, and we’re so happy to know that the serum has helped you see such significant improvement. We also love that you enjoy the natural scent of the serum! It’s so rewarding to hear that our products are making such a positive difference in your routine. We’re excited that you’ll be placing your next order soon, and we’re here to help with anything you need to continue your journey to healthier hair.
Thank you again for your support and for choosing Nylah’s!
Me and my 2 girls all have 4c hair
Me and my 2 girls all have 4c hair. We bought the 3 combination of hair oil, conditioner and hair spray.
Our hair now feels like straw and breaking.
£50 I will never get back. Very disappointed
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you for taking the time to share your feedback with us.
Our aim is always to support and nourish natural hair, including 4C textures, and we take feedback like this very seriously. We would love the opportunity to learn more about your experience so we can better support you. Sometimes, when introducing new products, hair can take some time to adjust, but we want to ensure you're using the products in a way that brings the best results for you and your girls.
If you’re open to it, could you please share a little more detail about how you used the products (e.g., application steps, frequency, additional products used)? We'd also be happy to offer personalised guidance or suggest alternatives to help restore moisture and strength.
We are here to help and look forward to hearing from you.
I struggled to find products for black…
I struggled to find products for black people that wouldn't irritate my daughters eczema. So far the products have been great, her hair is growing and her scalp irritation has decreased.
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you so much for your kind words, we’re genuinely touched to hear that our products have been helping your daughter. We know how challenging it can be to find hair care that supports sensitive skin, especially for little ones with eczema, and we’re so glad to hear that her scalp irritation has decreased and that her hair is growing beautifully! That’s exactly why Nylah’s Naturals was created, to provide gentle, effective care that works in harmony with textured hair and sensitive skin!
Good quality product
I have been looking for a product made for black hair with good ingredients. I am pleased to find it with a customer service team that are responsive.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Thank you for sharing your experience, and I sincerely apologise for the inconvenience caused by the damaged shampoo and the situation surrounding it. We understand how frustrating it must have been, especially as a returning customer. I’m glad to hear that the founder's involvement has led to a resolution with a 50% discount on your next order. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve our customer service. We want to ensure that every customer feels valued and supported, and we deeply regret that your experience didn’t reflect that. We’re here to help and will do our best to make sure this doesn’t happen again in the future.
Ingredients entirely different from previous products ordered
I have been using Nylah product for over a year and happy with their products. I recently repurchased a Moisture Spray but receives a Protein Spray. The product replacement received was not the same as the original that I had previously purchased and in consequence suffered terrible drying effects on my hair. I reached out to customer service and they stated that this product had the same ingredients but a wrong labelling fault. I am totally unconvinced of this statement and have advised them of this. They have failed to respond further for a request for a replacement for the original product II had placed or for a refund.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
Hi, thank you for your feedback. We responded to your email on March 4th, offering a replacement as a gesture of goodwill despite the labelling issue. However, to ensure consistency for our other customers who had also received the products, we kindly requested that you returned the product. Since you had already used it and, despite our clarification that the formula remained unchanged, you mentioned that you no longer wanted it. Once we received the product back, we sent you a new one with the updated labelling. We sincerely apologise for any inconvenience caused and hope you have a wonderful day!
Would recommend these products
I recently purchased the shampoo, conditioner, leave-in cream and oil. I am so pleased with the results. I contacted the team via instagram and they responded quickly and were really helpful. Previous products I've had to use a strong hold styler for my curls to look defined. These 4 Nylah products have been the best thing I've used. Plus no itchy scalp or heavy feeling products. Highly recommend and will purchase again.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Nylahsnaturals
That’s amazing to hear! We’re so glad you’re loving the products and that they’re giving you the definition and scalp comfort you need. Thank you for your support!
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