Nous Bewertungen 398

Antwort von Nous

19. März 2026

Hi Ben,

Thanks for taking the time to share your feedback.

At the time of your switch, there weren’t any competitive fixed tariffs available in the market, so the tracker tariff offered lower rates and better value than the fixed options available at that point.

The benefit of being on this type of tariff is that as and when a competitive fixed tariff becomes available with your supplier, we can move you onto it without any exit fees. We continuously monitor the market and will look to move you onto a fix if and when it becomes worthwhile.

If you have any further questions, we’re very happy to help.

Antwort von Nous

19. März 2026

Hi Eidasann,

Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.

It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.

Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we also offer modes where you receive reminders and suggestions and can choose when to take action.

If you’d like us to take a closer look at your account and confirm exactly what happened, you’re very welcome to contact support@nous.co and we’ll be happy to help.

Antwort von Nous

17. März 2026

Hi Olivia,

Thanks for sharing your experience, and we’re sorry this wasn’t what you expected.

It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches in advance via email and WhatsApp so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.

We’ve looked into your account and can confirm that the switch you mentioned was cancelled on Saturday morning, and you should have received confirmation of this. I’m sorry this situation caused concern, particularly heading into the weekend.

Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.

If you have any further questions, we’re very happy to help.

Antwort von Nous

17. März 2026

Hi Charlotte,

Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.

It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.

On the pricing point, we only recommend or switch customers to deals where the unit rates are expected to be lower than their current tariff at the time of switching. Monthly costs can still vary depending on usage, which can sometimes make it appear higher even when the underlying tariff is cheaper.

In terms of credit checks, it’s standard for energy suppliers to carry out checks when setting up a new account. We communicate this clearly in the messages we send ahead of any switch, and provide customers with time to review and opt out if they’d prefer not to proceed.

Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.

If you have any further questions, we’re very happy to help.