Great customer service! Our garden table suffered a bit of an accident in the warehouse and we were given instead a slightly bigger and better quality version of the same model free of charge. The tab... Mehr ansehen
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Das sagen Bewerter
Extremely happy with the product but the company's customer communications could be improved. Received an email saying that the goods had been despatched but no further updates as to when they would b... Mehr ansehen
Hi. I have given this score because of customer service. All the tables and chairs we have are excellent. Very well made. We have added extras since our first order over a year ago. But unfortunately... Mehr ansehen
Friendly and approachable staff, held my order for over a year because the garden wasn't finished within time scale. Very pleased with the furniture and looks fantastic, great quality.
Unternehmensdetails
Vom Unternehmen geschrieben
Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!
Kontaktinformationen
Sunnyside Farm, Golf Links Road, Morley St. Peter, NR18 9SU, Wymondham, Vereinigtes Königreich
- 01953 660845
- info@ndgonline.co.uk
- norfolkdesignergardens.com
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Hat 73 % seiner negativen Bewertungen beantwortet
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Sturdy, nice quality table
Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position.
The extensions are independent, so you can extend in a single direction or both. Would perhaps benefit from a retention clip, but so far not a problem.
Easy to assemble.
Delivered ahead of the predicted timescales - thank you!
Go elsewhere !
I ordered a three seater bench I finally got it on the third attempt of delivery, the first time they forgot to put it on the delivery vehicle the second time I got four chairs snd a table the third attempt I finally got the bench which they had assembled leaving hammer marks where they had knocked in the dowels they promised me a bench cushion for the inconveniences I had experienced that never turned up I rang them and was told they would send one out needles to say I am not holding my breath. Yours disappointed, M J Reeves.

Antwort von Norfolk Designer Gardens
Amazing!
Delivery as scheduled and amazing dining set! Definitely recommend!
Great company and service
I had been searching for a while to find 25kg granite quadrants suitable for a Kettler cantilever parasol and eventualy came across this company (Kettler were unable to supply any). I saw that the reviews were on the whole positive and they had the slabs at a really good price with free delivery and perfect size. The site said 3-4 weeks delivery and they arrived on the fourth week. If I had any criticism it would be that I had no notice that they were being delivered until a phone call 5 mins before but fortunately I was home and the delivery chap was very polite and delivered with care even though it was over 30°on that day. The granite quadrants are great quality and look amazing. Really pleased all round.
Avoid this company
Avoid this company. They are rude on the phone and tell lies!!!!!!

Antwort von Norfolk Designer Gardens
Great quality garden furniture
Joe delivered this item to my home in February and offered to put it together if I found it too much trouble. I finally got the bench together with the help of my son and husband and it's really fantastic. Heavy, solid and looks great. Joe had a coffee table on his van that matched so that still needs to be put together. It's all good quality. Can highly recommend.
Excellent customer service
Excellent customer service, communicative, helpful and love the product!
We bought the Westminster teak garden bench and we absolutely love it. It looks even better now that we have treated with Semco teak sealer.
Tory kindly assembled it for us before delivery as a gesture of good will as we had bought before.
Excellent service, thanks Tory.
Highly recommend Norfolk Designer Gardens!
Unfortunately my table and chairs were…
Unfortunately my table and chairs were faulty, big split in the table and woodworm in the chairs. Promised replacement but 3 weeks later nothing.

Antwort von Norfolk Designer Gardens
Bought a Kingston bench
Bought a Kingston bench. On the FAQs in reply to the question "is the furniture delivered assembled?" the answer given is "Yes absolutely every piece arrives fully assembled by our friendly delivery team....no tools, no stress, no flat pack frustration.."
The bench arrived flat packed on a large pallet. It took a whole afternoon to assemble with significant stress: I needed an electric drill, an 8mm bit, a 4lb lump hammer (as the mortice and tenon joints were very tight), some longer screws than those supplied (which were pathetic) and a small hammer for the dowels (which didn't fit properly). So very misleading to say "EVERY" piece arrives fully assembled.

Antwort von Norfolk Designer Gardens
High quality table and chairs
High quality table and chairs. Table assembled by delivery driver in our garden.
Not particularly good communication from company about delivery details and I had to chase up several times.
Very good but no notice of delivery
The quality is good. After ordering the confirmation said could be months before delivery. Then had notification it would only be only days with a date specified . Brilliant but only 4 stars as it then turned up a day early with no notice. Luckily someone was in to accept and the delivery driver was really good

Antwort von Norfolk Designer Gardens
Good product but poor delivery- it was…
Good product but poor delivery- it was just dumped on drive by agrumpy unhelpful staff and its very heavy

Antwort von Norfolk Designer Gardens
Very fast delivery
Very fast delivery, company owner very helpful and friendly. Superb quality garden furniture.
Heritage dining set is of good quality, but...
Heritage dining set is of good quality and looks great. However, delivery quoted as 7-14 working days, but order placed on 9th March and delivery finally took place on April 28th. I did receive one email saying delivery window was 7 - 13 April, but heard nothing more. Had to ring twice to find out what was actually going on, apparently problems at Lowestoft.
Website implies "light assembly required" but had a huge forklift pallet delivered on the drive which I was left to unpack with no assistance to even move the items close to desired location. Having said that, it's a great end result.

Antwort von Norfolk Designer Gardens
Really disappointed with the company
Really disappointed with the company. We purchased teak table and chairs in August and they are already in a mess. One has a clean break through the wood, others are splintering with numerous cracks down the chairs. I have reached out for help by e mail, but no reply at all.

Antwort von Norfolk Designer Gardens
Worst of the worst
No contact for weeks, then they finally called to arrange a delivery, and didn’t deliver. Instead, they decided to deliver on one day we couldn’t do. The chairs have arrived covered in mould and the table has arrived damaged; the box is covered in footprints. Emailed to complain, but no response after several days, not even an acknowledgement. Nowhere near good enough on any account. Time to call my bank!!

Antwort von Norfolk Designer Gardens
Easy to order online
Easy to order online. Delivery of furniture today on a pallet that was all wrapped and secured well. Very pleased with it. Very good quality. Delivery wasn't long. Thank you.
Good quality furniture
The quality of this furniture is very good , it is heavy consistent with solid tight grained timber. We received our delivery on Saturday a week after ordering it was well packaged . We purchased a set with four carver chairs and a round table. Very pleased , nice people to do business with.
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