Nomupay Bewertungen 267

TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I have contacted them several times to chase my application and no one seems to get back to me. I have just reached out again, I will update this if again I do not hear back from them.

Bewertet mit 5 von 5 Sternen

Since Nomupay has so many great people, the experience working with them is nothing less than that. Especially Melisa, she is the kind of person who always puts a smile on your face, she's always enth... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We have used TP for the past 18 months for card payments on our remittance business. Since lock-down the team at TP have worked with us to integrate POS, MOTO and ECOM receipts into our new CRMS with... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Professional and trustworthy. I am coming from a competitor who has failed me in every possible way as a payment operator, hence I was sceptical if anyone out there can actually help me. I found Total... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

Founded in 2021, Nomupay is on a mission to solve the complexities of cross-border payments and empower merchants to expand globally without limits. Our comprehensive payment solution integrates pay-ins, payouts and acquiring services into a single seamless platform. With strategic acquisitions in Asia, EMEA and Europe, such as acquiring Total Processing in 2023, we provide tailored solutions for e-commerce merchants, marketplaces and other businesses with unique payment needs. We’re committed to making global commerce easier, one payment at a time. In 2025, Nomupay and Total Processing merged following the acquisition in 2023, so Total Processing's past reviews are now part of this Trustpilot page.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

267 Bewertungen

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Bewertet mit 5 von 5 Sternen

Excellent understanding and support

The team at total processing supporting us completely through the application process and really took the time to understand our requirements, both short term and long term. Simon was especially helpful in this process.

4. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Murray,

Thanks for the great feedback! Simon and the team are so glad you felt supported throughout the whole process!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Fast answers

Fast answers. And all requests solved. Thanks

8. August 2023
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Antwort von Nomupay

Hi Dmytro,

Thank you for taking the time to leave us a review! The team were happy to hear they could solve all your requests!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Redefining “above and beyond”

The level of customer care from Martin Brindley at TotalProcessing is unmatched. Having dedicated direct communications with Martin has provided a super smooth onboarding process for us, and someone who’s always there to help should we need some assistance.

Going one step further, Martin and the team have advised us and provided helpful resources for other business challenges we faced, redefining “above and beyond”.

We’re almost a year into working together and there are only ever positive things to say and share.

7. August 2023
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Antwort von Nomupay

Hi Ollie,

Thanks for leaving us such a positive review! Martin loved hearing how much you appreciate his support!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Great Service

We have been working with Total Processing for a number of months and the service to date has been fantastic. Finding a reliable payment service provider is crucial in the payments industry and what makes Total Processing stand out from the others is their fantastic support, ease of integration and wide range of payment options.
Support is essential in the world of online payments, and Total Processing excels in this area. Their support team is responsive, knowledgeable, and always willing to go the extra mile to assist. Whether it's a technical query or a general concern, I have received prompt and helpful responses leaving me with a positive impression of their commitment to customer satisfaction.
I would like to give a big thanks to Martin Brindley who goes above and beyond to ensure that we as a customer are always satisfied and is always on hand to help whenever is needed.
I would highly recommend Total Processing to businesses and individuals seeking a reliable, secure and robust payment service provider.

3. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Pamela,

Thank you for leaving us such amazing feedback! Martin and the team were so happy to hear about your positive customer experience!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Amazing services

We are very happy with Pieter's work. He is very available and answers all our questions.

We had our business at a standstill and thanks to Pieter we were able to relaunch it very quickly.

I can't wait to see what's in store for us in the next few months.

Thank you Pieter

22. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Louvet,

Thank you for taking the time to leave us a review! Pieter and the team loved hearing you're happy with the support and service provided!

- Imogen @ Total Processing

Bewertet mit 1 von 5 Sternen

TrustPilot are again assisting this organisation in removing negative reviews to skew their numbers

Was previously with these guys for 4 years before they decided to leverage our uptake in SEO by charging us an additional £1000 for selling CBD vapes despite us selling them the entire time we were with them. Their excuse when pressed on this, "the underwriter didn't see it." Of course this is nonsense as they are front and centre of the website.

These charges are despite us already shelling out around 15% for card fees when all the monthly fees, manual adjustments, PCI fees,etc are added up and at a time when the industry has just undergone intensive regulation which of course we are totally compliant with. You couldn't make it up.

Since we were forced to pull the account with no notice we have suspiciously been unable to source a new gateway leading to the loss of thousands of pounds of revenue and tens of thousands of recurring revenue and the destruction of 5 years worth of SEO.

I can't recommend staying away from these grifters strongly enough. Ironically they’ve been harassing us for £16 because they’re incapable of understanding their own contracts. A humiliating excuse for a company. Avoid. And shame on TrustPilot for aiding their grift because they pony up the monthly fee to have their reputation managed.

20. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Stephen,

Thank you for leaving us feedback. We just want to clarify that the additional fees are related to your business falling under a particular MCC code. These charges are forwarded on by the principle card schemes, Visa and Mastercard.

We can completely understand your frustration. However, as a payment provider, we are obligated to be compliant with scheme rules, so unfortunately these fees are unavoidable.

Our team have reached out to explain the situation, and we hope this has resolved the issue.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Excellent Service

Total Processing have been excellent, Martin Brindley got us our processing account for our prize competition business, not only did they beat the competition on pricing, the plug-in is fantastic and seamless and the customer service has been first class. Would absolutely recommend them to anyone looking for payment solutions. Fantastic service.

26. Juni 2023
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Antwort von Nomupay

Hi Sam,

Thank you for taking the time to leave us a review! Martin and the team loved hearing you were so pleased with the service provided!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Great experience onboarding TP with Pieter

Great experience onboarding TP with Pieter. Professional, resolutive and everything has been working flawless. We are really grateful for starting this cooperation, thank you so much team!

22. Juni 2023
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Antwort von Nomupay

Hi all,

Thanks for leaving us this great review! Pieter and the team were so happy to hear you've had a good onboarding experience with us!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

What an amazing experience

What an amazing team from start to finsh from us joining. Weekly calls from Simon who guided us from the start make it a breeze . This is a company who are just getting better by the day and making our business more simple and a easier process for our customers.

14. Juni 2023
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Antwort von Nomupay

Hi Paul,

Thank you for taking the time to leave us a review! Simon and the team loved hearing you've had such a good experience with us!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Melissa was super helpful & reminded me…

Melissa was super helpful & reminded me to do something I'd totally forgot to do! So thank you

13. Juni 2023
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Antwort von Nomupay

Hi Marc,

Thank you for leaving us such positive feedback, Melissa loved hearing you were so happy with her support!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

I don't know what to say...

I don't know what to say? except...

Thank you so much Pieter !

He was literally available 24/7 to solve all my problems & questions, also help me on other matter than processing payments ! (I was really shocked when he helped me on marketing things for my company!).
He found a good payment processor for my business, despite being a high risk business.

You can really trust TotalProcessing and their team !

1. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Kone,

Thank you for leaving us such positive feedback! Pieter and the team were so happy to hear they were able to solve all of your problems and questions!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

I can highly recommend total processing…

I can highly recommend total processing and especially Pieter - competent, responsive, smart! If you are looking for a sustainable partner they are the one to choose.

Thank you for everything!

6. Juni 2023
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Antwort von Nomupay

Hi all,

Thank you for taking the time to leave us such positive feedback! Pieter and the team loved hearing you've had a good experience with us!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Total Processing very efficient and…

Total Processing very efficient and prompt with everything. Guide you through all requirements. Simon a great guy and very helpful . We look forward to working with you guys moving forward and would highly recommend there services !!!!

26. Mai 2023
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Antwort von Nomupay

Hi Lee,

Thank you for leaving us such positive feedback! Simon and the team loved hearing how happy you were with the service!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Great Experience. Would Recommend.

We changed from another payment processor over to Total Processing and the process was very smooth and relatively quick. The dashboard/portal is great and much easier to use than our previous gateway. The support has been good too.
Thanks especially to Simon L for helping us get the gateway in place when we were on a deadline. Super helpful!

26. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Matt,

Thank you for taking the time to leave us a review! Simon and the team are so pleased you were happy with their support and service throughout this process!

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Quality

Angel, Wing, Megan and the rest of the team are always quick with their responses and straight to the point.

25. Mai 2023
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Antwort von Nomupay

Hi Rahul,

Thank you for leaving us this amazing review! Angel, Wing and Megan loved hearing how happy you were with their support and help.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Total Processing takes care

Highly recommend Total Processing for cooperation as their team takes care of all your merchant's problems.

25. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Tianna,

Thank you for such positive feedback! The team enjoyed hearing you were satisfied with the service provided.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Amazing commitment and very helpful

Total Processing truly are amazing. Pieter is always ready to answer your questions, 7 days a week. He will even call you to ask how things are going and if they can help with something.

There was an error when we went live (Not Total Processing's fault, it was a partner failure), I messaged Pieter and he immediately gathered everyone to get this fixed. He invited me on a call only 4 hours later and there were 8 people in there who were trying to fix the issue, and I know there were working more on it behind the scenes.

Later that day, we had another call with the team, and even more people showed up. Which really shows the commitment Pieter and his team had and how much they wanted to solve the issue.

We decided to gather again the next morning at 7 AM CET to go live again, and everyone was here again. It was 6 AM for Pieter (UK time) and even 01:00 AM for some USA guys, they were all here to see if the issue had been resolved.

Amazing commitment by this team and really helpful, I am thankful I work with them.

24. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Mike,

Thank you for taking the time to leave us this great review! Pieter and the team were so pleased you were happy with their approach to solving the issue at hand.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Very transparent and on the ball

Very transparent and on the ball. Guided us through the entire onboarding process.

5. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Nomupay

Hi Edmar,

Thank you for leaving us such positive feedback! The team loved hearing you were happy with the service provided.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

Very satisfied

I would like to thank Pieter very much for his help and commitment throughout the whole process.

Working days or hours do not exist for Pieter, he was literally available 24/7 to solve all my problems & questions. He found a good payment processor for my business, despite that being quite a challenge as my business can be quite risky.

Furthermore, I would also like to emphasize that I was very positive about the fact that Pieter really did his best to put together the best possible contract for me where both parties were satisfied.

In other words, Pieter is definitely an asset to Total processing!

4. Mai 2023
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Antwort von Nomupay

Hi Jihan,

Thank you for taking the time to leave us a review! Pieter was so happy to hear he was able to solve any problems and questions you had.

- Imogen @ Total Processing

Bewertet mit 5 von 5 Sternen

I am happy to work with this company

I am really happy to work with Total Processing. Pieter who is working for the company helped me a lot. He really understood my needs with regards to my dropshipping business and helped me out perfectly.

31. März 2023
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Antwort von Nomupay

Hi Kai,

Thank you for leaving us this excellent feedback! Pieter and the team loved hearing you were happy with the service provided!

- Imogen @ Total Processing

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