1-Star Review
1-Star Review
Very disappointed with both the product quality and customer service.
I ordered a front lip for my BMW X5, and the fitment was terrible. The product did not match the vehicle properly and required significant modification just to make it sit somewhat correctly. This is not a simple installation issue — the part itself is poorly made and does not fit as advertised.
The material quality is also disappointing. For the price they charge, I expected a much better product. Instead, I received something that felt like a low-quality aftermarket part that requires forcing, bending, and adjusting to make it work.
Customer service has been equally frustrating. Responses take a very long time, and instead of taking responsibility for the fitment and quality issues, they keep looking for ways to avoid a proper refund. Even after the part was installed and the problems became obvious, they continued offering partial refunds instead of standing behind their product.
I also requested cancellation of another order before shipment because of this experience, and that process has been unnecessarily difficult as well.
If you own an expensive vehicle and expect parts that fit correctly out of the box, I would strongly recommend looking elsewhere. Based on my experience, the products are low quality, the fitment is poor, and customer support is not willing to properly resolve problems when they occur. Not recommended. ⭐☆☆☆☆