Next Bewertungen 538

I ordered a set of three matching curtain poles from Next on 3 November, expecting a straightforward delivery from a well-known, established brand. What followed has been one of the most frustrating customer service experiences I have ever had.

On 9 November, I received an email confirming that delivery had been booked for 21 November. That delivery did not take place, and no explanation was provided.

Instead, without any notice or communication, one single curtain pole was delivered late on 28 November. The parcel was labelled “1 of 1”, despite the order being for three items. This left me with one completely unusable pole and no information whatsoever about the remaining two.

From that point on, I have wasted hours of my own time on the phone to customer service trying to resolve an issue that should have been simple. On 7 December, I was told the remaining two poles would be reordered and given a delivery date of 19 December, later changed to 20 December following another call. Nothing arrived.

I was promised a €20 Next gift card as an apology on 9 December. It never arrived. When I rang again in early January, I was again promised a €20 voucher on 5 January. This also never arrived. These repeated assurances were meaningless and never followed through on.

Neha from the customer service team was involved at one stage, yet even then there was no ownership of the issue, no follow-up, and no resolution. Every call resulted in more explanations from me and more empty promises from Next.

As of 13 January, more than two months after placing a €300 order, I am still missing two curtain poles. I simply want the full matching set I paid for.

The missed delivery dates, lack of communication, broken promises, and the sheer amount of time wasted dealing with this make the experience unacceptable and far below the standard expected from a brand like Next.

Absolutely useless. Avoid at all costs if ordering furniture. Ordered couch, supposed to take 8 weeks. Now waiting over 5 months. Failed delivery 3 times with no communication on their end, had to go chasing their customer service desk for answers, only thing they say is they outsource delivery so essentially not their problem. Incredibly poor service.

Ordered a very expensive piece of furniture in November. Waited until mid December for delivery. They only delivered 2 of the 3 boxes. Took a whole day to finally get through to customer service. Not nearly apologetic enough. Then could only deliver in January. Still waiting. Biggest insult is a €30 voucher which we still haven't received. Very bad communication throughout.

Really fast delivery. I usually keep products which are excellent quality except for size differences

I ordered a jumper for christmas for my husband which was supposr to arrive at latest the friday before christmas , by that friday no info had bern updated so contacted customer service to ask if the could inform me further to which I was told that it was on the way and would be there the next day saturday ot latest monday, monday arrives and there's no delivery so I call to check and the cs rep tells me its on the way again but won't arrive until 28th then I recieved an email this morning the 30th that I have been refunded which I never requested which I stated to customer service to which she replied ironically just order it again .... as if. They're either lying to customers ot haven't a clue what's going on. Never again

There's no size guide for a gold River Island top on the Next Ireland site so I went to River Island's site to check and it's a good thing I did as the top is actually synthetic and not 100% cotton as Next says it, if I ordered it I would have had to return it as I have decided to stop buying synthetic clothes.

NO solutions when they send item which looks totally different from the website pictures

Ordered a coffee table over a month ago. Got no confirmation or order number and after 6 phone calls to their various customer service team members I’m still getting nowhere. I have been told first that the courier was GLS, then DHL and now DPD. Supposed to be delivered this morning now …..still no confirmation of time or any contact from courier (whoever that may be). If I don’t get my table today I will b asking for a full refund. Never again will I order from NEXT. Totally unacceptable customer service!!!!

Next home Ireland is the worst.
DO NOT ORDER FROM NEXT!!!
If you live in Ireland you will not receive your order.

I ordered a table in mid October said they would deliver in 2 weeks. The NEXT home team will contact you and give you a delivery date (this is NOT your delivery date this is just the day the item will arrive in Dublin) you get an email saying your delivery will arrive between 7:30 -6pm it won’t it has just arrived in the Ireland that day.
After 2 weeks of waiting no table rang customer care (WHO ARE USELESS!! as good as an ashtray on a motorbike)
They said DHL will contact you for when they will deliver (DHL are just a useless as NEXT) no one contacted me had another 2 weeks of try to find out where are table was after 1 month they found out they had never shipped it in the first place.
Like an idiot I said il order it again this time I went into a store to order it as I did it online the last time.
Said it would arrive in 2 weeks, low and behold a fella arrives with a TV Stand ( which was never ordered by me ) and half a table I said where is the other box for the table that’s a TV stand ( driver said it my first day, keep both) what the hell am I going to do with half a table and Random TV stand I said.
He took back the TV stand, i rang NEXT to say only half had arrived they took 4 days to find out they never sent over second part of the table. They rang and said good news we have cancelled your order and reordered your new table it will arrive early January, I took a second to compose myself and then told them to cancel everything and just refund me for the table which was €800. They said will issue refund and can we come collect the part of the table that was delivered, I said once I get my money you can have the half table back until then I’m keeping it. Once my refund is returned you can have the table back And once i get my refund it will take me 8 - 10 weeks to return it because i want to work at the same rate that NEXT Home and DHL do a useless rate.
DONT ORDER! DONT WASTE YOUR MONEY.
I would give 0 but that is even to high a score for them.
But if anyone is looking for half a table hit me up. Il just take 8-10 weeks to reply.

Wanted to order candles site will not let you purchase as a guest tried 3 times to log in gave up and purchased from another company. Never again will I order from next

Don’t order furniture if you live in Ireland!

Ordered some chairs (They were on offer on the UK site - but we don’t get the deals in Ireland)

3 weeks later I get a very specific email from the Next Home Team. They gave me a delivery date and stated the items could arrive between 7.30am and 6pm. I took the day off - no delivery. I was so annoyed, I contacted the chat help, they were totally useless. They told me that the courier makes contact to arrange delivery. I asked if this is the case why do they send out emails with delivery times dates on them? I think they just make stuff up as they go along. Awful experience! Still waiting for someone to tell me what’s going on, no issues taking the payment though!

Ordered an item package came but there’s item wasn’t in it after a long dispute with the customer service representative on live chat and showing them proof that the item came empty he agreed to refund me that was Monday this morning I got an email from the supervisor and he said that they won’t be giving me my refund even though I have proof of the item not in the package and proof that they said they’d refund me id avoid next at all cost terrible customer service

Horribly written return policy. The information is very conflicting and lacks clear guidance. It's quite inadequate that you're asked to pay for the return when you ship the items back and then you're being told that you will be charged another 7 Euros for the return itself. Disgusting service!

Excellent customer service

The girls went above and beyond today, in their Waterford store , Amy and her colleague ( didn't get her name sorry) saved the day for us 🙈as we have a wedding in two day and my husband of course left it till the last minute to sort a suit,but our luck was out in store ,but the girls searched for over an hr to find something in he's size for a full 2 piece,and finally got lucky , so we can't thank the girls enough for all their help ,we will see you tomorrow for collocation
Thanks girls 😊
Sue & John Howlett

Just dont order from Next, EVER

2 months later and 4 re-orders I just had to cancel the delivery. Their systems broken, look elsewhere

If I could give 0 I would. My second experience of ordering furniture where delivery was supposed to be 10 days or possibly up to 2-3 weeks to Ireland due to delays. 5 weeks on and I have to hound customer service to get a delivery date for two outstanding items which I’m now told will be another 2-3 weeks. They weren’t one bit apologetic. I paid €15 for delivery but yet they can be a month late delivering with zero communication and that’s not considered an issue. Absolutely appalling customer service and I wouldn’t recommend them to anyone.

Return policy used to be good now it's good for nothing.

I am a customer of Next for many years. I find their website fabulous, so user friendly with thousands of products to choose from. The clearance button is fantastic, I highly recommend everyone to use it as there are many bargains there. The staff in the Next store in Opera Lane Cork are fabulous especially Thilanka, Grace and Lisa. They deserve a special mention. The online customer service dept are also really good to deal with and handle queries so efficiently and professionally. I highly recommend Next! Long may it last ♥️

Horrible customer service, they are do not care and they do nor try to do anything better when they made a mistake. They are useless.