Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days. 1 blind had a broken pull cord mechanism but a replacement part was dispatched and r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Horrendous customer service. I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details. Worst o... Mehr ansehen
Blind hasn’t arrived and bombarded with emails to review!! Have had an email telling me to track my order, result is the carrier are still waiting for the order. Emailed the company to be told it’s ma... Mehr ansehen
Unternehmen hat geantwortet
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Jalousiengeschäft
- Gardinengeschäft
- Gardinenlieferant und -hersteller
- Heimwerkerfachhandel
- Möbelzubehör
- Fensterbaubetrieb
Vom Unternehmen geschrieben
Blind Shop
Kontaktinformationen
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Vereinigtes Königreich
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.6
Akzeptabel
836 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great as always.
Used New edge a few times now - always great prices and fast shipping.
Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delivery date.
26. April 2026
Antwort von Newedgeblinds
Hello,
Thank you so much for your review and for ordering from us again.
We’re really pleased to hear you’ve been happy with our prices and delivery speed.
Apologies for the inconvenience with the signature requirement on this order. This can sometimes depend on the courier service used or the parcel type, but we appreciate this caused you to rearrange delivery and we’ll keep this feedback in mind.
Thanks again for your continued support.
Kind regards,
The service was second to none
The service was second to none
I ordered a blackout curtain rail in antique brass
The quality is lovely and certainly does the job of blocking the light out.
When I had to contact the company on the delivery they was quick to respond and tracked the parcel for me then a back up email to see if it had come .
Customer service very good
Would not hesitate to to recommend this company and especially the blackout curtain pole
Thank you 🙏
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the antique brass blackout curtain pole and that it has helped block the light as intended.
It’s also great to know our team were able to help with the delivery tracking and follow up to make sure everything arrived safely.
We really appreciate your recommendation and your kind words about our customer service.
Kind regards,
The curtain pole i bought was of great…
The curtain pole i bought was of great quality but scratched. The team was very quick to respond and sent a replacement very quickly. Highly appreciated
27. April 2026
Antwort von Newedgeblinds
Hello,
Thank you so much for your review.
We’re sorry to hear the curtain pole arrived scratched, but we’re really pleased our team were able to respond quickly and get a replacement sent out for you.
We really appreciate your understanding and are glad you were happy with the quality of the item.
Kind regards,
Broken but brilliant customer service
Blind arrived and was broken. When I contacted the team another one was sent out immediately and arrived a day later. Communication was fast and to a real person. New blind works just fine.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
We are sorry to read this, but we cannot see any prior communication from you regarding this issue, so we were not made aware of the problem before this review was left.
If a blind arrives damaged or there is an issue with the mechanism, we would always ask customers to contact us directly so we can review the issue and arrange the appropriate resolution.
Please email us at sales@newedgeblinds.com
with your order details and photos or a short video showing the fault, and we will be happy to look into this for you.
Kind regards,
Roller blind.excelent service.great…
Roller blind.excelent service.great price.helpful seller..thank you...
27. April 2026
Antwort von Newedgeblinds
Hello,
Thank you so much for your review.
We’re really pleased to hear you’re happy with your roller blind, the price, and the service you received.
We really appreciate your kind words and your support.
Kind regards,
Curtain Wands
Well satisfied, good price, excellent service, quick delivery. Would certainly use again.
27. April 2026
Antwort von Newedgeblinds
Hi Mr Cunningham,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, service and quick delivery.
We truly appreciate your kind feedback and would be delighted to help again in the future.
Kind regards,
Great product with exceptional prices
Great product with exceptional prices, received order within days, well packaged slight issue with the end curtain track contacted and the customer service was amazing new end track sent out arrived promptly the next along with extra replacement if needed. Definitely recommend this company there products are great
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Mary,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the product, price, packaging and service received.
We are also glad we could resolve the issue with the end track quickly for you.
Your recommendation means a lot to us.
Kind regards,
Antwort von Newedgeblinds
Hi Sophie,
Thank you so much for your lovely review.
We are really pleased to hear your order arrived quickly, in perfect condition, and is now fitted in your window.
We truly appreciate your kind feedback.
Kind regards,
Great customer service
We had an issue with a pole we bought but this was sorted out quickly & efficiently.
Great customer service, can’t fault it.
Would highly recommended purchasing from New Edge Blinds A*
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Vanessa,
Thank you so much for your lovely review.
We are really pleased to hear that we were able to resolve the issue quickly and efficiently for you.
Your recommendation means a lot to us, and we truly appreciate your kind feedback.
Kind regards
Customer Service…
Parts were missing from my blind package from Amazon. The customer service at New Edge were excellent and my missing parts were delivered in less than 48 hours. Great service from the Service Department
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Jim,
Thank you so much for your lovely review.
We are really pleased to hear our customer service team were able to get the missing parts sent out to you quickly.
We truly appreciate your kind feedback.
Kind regards,
Curtain Poles
We ordered 2 curtain poles via The Range and the quality is outstanding. Really pleased with our purchase. I did have to contact Customer Services over a minor issue but this was resolved promptly and efficiently. Great service, thank you.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Mrs Kear,
Thank you so much for your lovely review.
We are really pleased to hear you are happy with the quality of the curtain poles and that our team resolved the minor issue promptly.
We truly appreciate your kind feedback and are glad you were pleased with your purchase.
Kind regards,
Roller Blinds
The exact size of items I wanted were in stock. They were despatched very quickly. Arrived well packed and in top condition. Price was excellent.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi John,
Thank you so much for your lovely review.
We are really pleased to hear you found the exact size you needed, and that your order arrived quickly, well packed and in top condition.
We truly appreciate your kind feedback.
Kind regards,
Really competitive prices
Really competitive prices, quality blinds and speedy delivery, perfect
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Shailes,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, quality and speedy delivery.
We truly appreciate your kind feedback.
Kind regards,
Just what we were looking for…
Was so easy to use website,we struggle getting blinds to fot our long window they made and delivered blind to exact size and minimal work was required,quality of product is very good and kept informed of delivery till I received it...
Spot on 5🌟
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Alan,
Thank you so much for your lovely review.
We are really pleased to hear you found the website easy to use and that the blind was made to the exact size you needed.
It is great to know you were happy with the quality, delivery updates and overall service.
We truly appreciate your kind feedback.
Kind regards,
Prompt resolution to a measurement misunderstanding
Due to a misunderstanding of the definition of the measurements, the blinds I received did not fit into my recess. However, upon contact, New Edge Blinds were nothing but helpful from the outset. Their communications were prompt and they were happy to help me resolve the situation. I cannot fault the service or the quality of the blinds and would highly recommend doing business with them.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Michelle,
Thank you so much for your lovely review.
We are really pleased to hear that our team were able to help resolve the measurement misunderstanding promptly.
It is great to know you were happy with the service, communication and quality of the blinds.
Your recommendation means a lot to us.
Kind regards,
Excellent customer service
Excellent customer service. Ordered two Roman blind kits but they were damaged on delivery (inadequate packaging) which resulted in missing items. Contacted New Edge by email and got an immediate response and replacements parts sent. In addition follow up emails were sent to check if I had received the parts ok. I cannot give 5 stars due to the initial poor packaging.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Deborah,
Thank you so much for your kind review.
We are really pleased to hear you were happy with our customer service and that the missing replacement parts were sent out quickly.
We are sorry again that the original packaging was not sufficient and that this caused damage in transit. We really appreciate your honest feedback, as it helps us improve.
Kind regards,
After a little blip on both sides
After a little blip on both sides
Customer services quickly dealt with my issue
Overall 4/5
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Sharon,
Thank you so much for your review.
We are pleased to hear our customer service team were able to deal with the issue quickly.
We really appreciate your understanding and your kind feedback.
Kind regards,
I ordered 3 blinds from this company…
I ordered 3 blinds from this company the courier broke them this was 2wks ago and still nowhere with them. Its all done by emails and they do not help your forever emailing them getting nowhere i wish i went to amazon id of got them next day but this company is the worst very poor so be aware ur loose not only your items ur money also your mind with this very silly company they could send them out again once they new but no i have to wait on my 3rd week next week. You cannot even call direct it goes to there people who say the same thing ill email them for you and guess what? They dont!!! So the anger you get with them is not worth the hassle now im waiting for a refund which they take from your bank quick but dont refund the same way.BEWARE ALL OF YOU.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Colin,
We’re really sorry to read your feedback and understand how frustrating delays like this can be.
We’ve not been able to locate your order from the details provided and have previously requested further information so we can investigate this properly, but haven’t yet received a response.
We always aim to respond within 1 working day and resolve issues as quickly as possible, including arranging replacements or refunds where appropriate.
Please contact us directly with your order details so we can look into this and get it resolved for you as a priority.
Kind regards,
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